In response to your email, I'd love to give some feedback.
1. I usually contact Maintenance at ICM via the online
web form. However, all phone interactions that I have had
with the department have been of a friendly and professional
nature, and always occur as a follow up in a very prompt matter,
usually the day after I submit a request unless otherwise
2. To reiterate the above, all requests have been answered the
day after submission, unless otherwise noted by maintenance.
Molly and I greatly appreciate the high level of service and
3. Molly and I are always very satisfied with the level of
service given. In fact, on the last visit, maintenance even
replaced a light bulb that I had failed to mention in the
maintenance request. It's this kind of above-and-beyond
service which makes for extremely happy tenants!
4. The service area is always left perfectly neat, and the only
sign of maintenance personnel is the note left behind describing
In closing - we'd like to thank you for all that you do.
We feel lucky to have such an attentive group of
professionals to help keep this apartment in wonderful