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Testimonials

Hey Seth,

I was just writing to let you know how pleased we have been with the efficiency and communication we have received from you guys. It has taken a ton of pressure off of our move and got us through that rough start relatively quickly. All of the maintenance work has been completed quickly and to a high standard. Now that we have lived in the place for a month we have only noticed minor things. The service was completed in a timely manner. We have received nothing but A+ service from you guys and this is a minor issue. Get back to me in your convenience.

Thanks,

Trent

Trent E.

Good morning Seth - I wanted to thank you for everything; you've been so great to help me with all these moves and potential moves and I really genuinely appreciate it! I hope ICM flourishes and that your sales skyrocket! I've really enjoyed the place and the neighborhood, I hope the next tenants will do the same.

Until next time,

Best, Roberta J.

Good morning Seth - I wanted to thank you for everything; you've been so great to help me with all these moves and potential moves and I really genuinely appreciate it! I hope ICM flourishes and that your sales skyrocket! I've really enjoyed the place and the neighborhood, I hope the next tenants will do the same.

Roberta J.
Dear ICM: Greetings! This is Mary, sub-lettor at Winona. Thank you so much for a wonderful experience. I would recommend ICM to anyone looking for a great apartment -- I loved my time on Winona and recently purchased a condo, which is why I'm not renewing the lease. If there's anything you all need from me, please let me know.

Mary F.
I'd be happy to give you some feedback, as we had a great experience. I didn't speak with the staff, just filled out a maintenance request on the website. When I've spoken with your staff previously, they said this is the quickest and most efficient way. They were incredibly prompt! It wasn't much more than an hour between sending the request and when the maintenance man arrived. the maintenance man was very nice and explained everything he was going to do. He very effectively snaked our drain and quickly retrieved the part to get our water heater working again. Thanks!-Catherine B.

Cathrine B.
The maintenance request for kitchen sink repair was fulfilled promptly and neatly. Chris was friendly, careful, and efficient. Thanks!

Don G.
Just wanted to say thanks again. The new fridge and stove are a vast, vast, vast improvement. Vast! Have a great 2010, Seth. Thanks again!

Jamie P.
I just wanted to say thank you to whomever painted the entry way of the building at XXXXX N Kenmore. It looks fabulous...much nicer than before. I greatly appreciate you taking the time to make this update. Best,

Katie
The maintenance service was amazingly fast. Thank you very much. The new faucet works great. It's nice to have it fixed after it being broken for so long. Thanks!-Nicholas H.

Nicholas H.
The new entry way by the mailboxes look great -- nice work!

Erik V.
Just wanted to drop you a quick note to let you know how great the ICM maintenance response has been lately. There has been a marked improvement in both response time and accuracy from when I was living at my old apartment. It makes things so much easier and I really appreciate the effort the maintenance team and ICM have put forth. Thank you!

Heather
Hello, I just wanted to say thank you again for finishing up the tub. It looks amazing! I just got home, so I assume since it's been 24 horus since Saturday, I can take off the tape and paper and use it tomorrow (Tuesday) morning. Again, thank you.

Rejane P.
Hey Seth, The painter got into my apartment yesterday and he did a great job. I appreciate you having that taken care of so quickly. Thanks.

Joe
Dear David,

In response to your email, I'd love to give some feedback.

1. I usually contact Maintenance at ICM via the online web form. However, all phone interactions that I have had with the department have been of a friendly and professional nature, and always occur as a follow up in a very prompt matter, usually the day after I submit a request unless otherwise specified.

2. To reiterate the above, all requests have been answered the day after submission, unless otherwise noted by maintenance. Molly and I greatly appreciate the high level of service and turnaround given.

3. Molly and I are always very satisfied with the level of service given. In fact, on the last visit, maintenance even replaced a light bulb that I had failed to mention in the maintenance request. It's this kind of above-and-beyond service which makes for extremely happy tenants!

4. The service area is always left perfectly neat, and the only sign of maintenance personnel is the note left behind describing services completed.

In closing - we'd like to thank you for all that you do. We feel lucky to have such an attentive group of professionals to help keep this apartment in wonderful condition.

Best

Kathleen O. & Molly O.
I just wanted to take a second and thank the management and maintenance staffs. I sent an email yesterday morning about needing a deadbolt on our door. When I got home from work the lock had already been installed. Thank you so much for considering our safety and taking care of the problem right away. Your hard work is much appreciated.

James B.
Seth, Thanks for sending the updated email! I really appreciate it! I have enjoyed living in this apartment immensley, it was a great home for 4 years, and I hope your future tennant enjoys it as much as I did!

Thanks for your help! Donna C.

Donna C.
Seth, Thank you so much for sending the plumber over this morning. Literally, he had the leak fixed in less than two minutes. I have no idea what he did, but truly thank you for having him come over. I am so glad that now I don't have to worry about flooding the neighbors or my apartments! Nor do I have to pay for a new sink! Thank you again for being so wonderful. I know I really appreciated having some where to move too, that I like. I truly thank you all from the bottom of my heart. Thanks again,

Tracy M.
Today, 1/7/10, we had a maintenance man come over to fix the water damage in our living room. We never caught his name but he was deaf. He was the best representative from ICM we have seen so far and we just wanted to thank him for what he did.

Jileeann M.
Thank you for painting front hallway.The painter(didn\'t catch his name but He has earings in both ears),did fabulous job.Chipping paint,holes etc. All is fixed and looks great.

Liz L.
Regarding ICM's recycling program: I had discussed this with Seth in February of last year. Seth was very nice dealing with my questions and signs have been up at my building since our discussion. I was very impressed with the feedback and interaction with Seth and have been using the blue bag program ever since. I really love my apartment and appreciate your company working with me on the few issues that have arisen throughout the past few years. Rest assured -- I am very happy and content. Thanks!

Kari H.
Thank you for sending out your carpenter to fix my windows which wouldn't open. He did a great job! Thank you, also, for sending him so quickly.

Elizabeth
Hi Mark, My roommate and I, Ellie Thompson, were the girls who stopped by yesterday to take a look at the second floor apartment at W. Cornelia for August 20. We just wanted to thank you for showing us around, and for helping us out with moving in a little earlier than Sept. 1. We really appreciate you working with our needs and having the unit done in time, and we're really looking forward to seeing the finished apartment. From looking at the other units you were rehabbing, we have no doubts about the high quality and design that you and your team will deliver.

Again, thank you so much! - Megan K.

Hi Mark, My roommate and I, Ellie Thompson, were the girls who stopped by yesterday to take a look at the second floor apartment at W. Cornelia for August 20. We just wanted to thank you for showing us around, and for helping us out with moving in a little earlier than Sept. 1. We really appreciate you working with our needs and having the unit done in time, and we're really looking forward to seeing the finished apartment. From looking at the other units you were rehabbing, we have no doubts about the high quality and design that you and your team will deliver. Again, thank you so much!

Megan K.
Every time i put in a request I am impressed by how quickly it gets taken care of! Thanks for that! You took care of this two weeks before you were supposed to do it! I am satisfied so far! The kitchen faucet works great. it was nice to do dishes last night with warm and cold water and not have it spray me in the face. The service area was left very clean and neat. Would not have know they were there if you didn't call and i didn't see the new things. Thanks again! Very very happy!

Mike E.
I made my service order via email, so I didn't talk to anyone, but when one of the maintenance guys called me, he was very polite and professional. The small items I submitted were taken care of right away, within one day. The bigger item (painting) I assume will happen in the next few weeks. I got home and everything was fixed. Except for the repairs, I would never have known anyone was there it was so clean. Thanks!-Grace E.

Grace E.
John, Hey John this is Danny XXXXXX, I live in XXXX N Southport, apartment with Brent and Eric. I haven't actually met you yet since I was out of town when Brent and Eric found the place and signed the lease. But anyways, we just wanted to thank you and ICM for being so fast in our maintenance requests. We were amazed and pleased when it only took two days for guys to come out and fix everything we had asked for (if only comcast was that fast we could have been watching the hawks games). This was all of our's first place and I'm very glad it has gone so smoothly with you guys. So thanks again, and take care.

Danny, Brent & Eric
Dear ICM Maintenance - Thanks so much for the recent assistance with our issues concerning our ceiling fans and air conditioning. You guys always do a great job and we really appreciate it!!

Jon B. & Jen B.
I put in a request to have a large section of peeling paint in my bathroom patched up. The day after my request, my entire bathroom was patched and repainted! This was completely unexpected and I sincerely appreciate the work that was done. It looks so much better and I'm thrilled. Thanks so much.-Alex T.

Alex T.
The maintenance order was actually for downstairs, but the maintenance person needed access to my kitchen. He was polite and businesslike. I left before he was done but the kitchen was in good order when I returned. Thank you- Ray H.

Ray H.
Everything about Icm maintenance has been fabulous. They are so kind and respectful to my home and they do a great job. They always come to take care of my issues very quickly. Thanks !!!-Lauren W.

Lauren W.
Seth - Thank you so much for all of your help the other week, I don't know how I would have been able to get into my apartment if you didn't patiently wait for the elevator technician. It was also so kind of you to help my mom get all of our stuff into the car so I could get home to recover. I truly appreciate your kindness. Best

Hillary
We would just like to say thank you for sending one of your employees over to fix an electrical problem we were having, he was very through and did a great job. Thank you, Maggie & Michael ","Maggie & Michael",1 17,"Hello again, I'm just writing to say that we received the new stove and oven that your maintenance people installed yesterday and we're very happy with it! Thank you very much!!

Alex
Thanks ICM for the quick response and replacement of my ceiling fan.

U are great!

Luke L.
Hi Yoni - We wanted to thank you for being so helpful last week with our move! The whole process went so smoothly and we couldn't have done it without your help - thanks so much. THX,

Kyla
Hiya Maintenance, I just wanted to drop you a thank you note. Thank you and your staff very, very much for fixing my sink, bedroom window, and bathroom window! Your guy was very fast, very nice, and helpful. Thanks!

Sheba
The door knob was fixed the day after we put in the service request and replaced with a brand new one. It works great, thank you! They had to come back the next day to fix the air conditioning. The note left said they changed the filter and it seems to be working great. Thank you so much for getting to our service request right away. The service area was also left clean and neat. Thank you again!-Calli G

Calli G.
I am extremely pleased. The maintenance guys are always very friendly and do a great job. -George O.

George O.
I left a message and did not speak to anyone about the service order. The maintenance men were here the next day and we were very appreciative that they came so quickly. They replaced the flapper in the toilet, but the problem with the toilet not flushing completely most of the time still remains. I have since left another message, but have not heard back. The maintenance folks left the area clean. Thank you-Ryan O,

I would like to revise my previous email. Immediately after hitting send I received a phone call stating that the maintenance people would be here today to replace our toilet. I just wanted to say thank you for quickly expiditing this repair. We have lived in this apartment for 8 years and have been very happy with how quickly the maintenance team has resolved our issues. Thanks again for your help!-Ryan O

Ryan O.
Thank you for vacuuming the staircase at our building. It is very very much appreciated!-Miki

Miki
We were very satisfied with ICM quickly scheduling maintenance to come in and fix some of the things in our apartment after we moved in. I wasn't there when they were in the apartment, but my boyfriend was there and he said that the man who came in our house was very nice. No complaints from us at all!-Elizabeth S.

Elizabeth S.
I have always found ICM maintenance to be friendly and responsive to my requests and that they respond in a reasonable time frame.-Stuart D.

Stuart D.
Thank you for your time & effort spent getting me a new working dishwasher! Nick and I really appreciate your patience and diligence... we absolutely love the apartment! Thank you!!

Alexa
The staff was very considerate when I submitted my maintenance request. Maintenance was very prompt! Wasn't expecting a fix in <24 hours, but we got it! except for the new blinds and buzzer, we couldn't tell anyone had been in our apartment.- Layne L.

Layne L.
Thanks so much, everything was great and done really quickly. Please thank whoever did the maintenance for me. Thanks again!-Anne P.

Anne P.
Air conditioning is working perfectly, thanks for your swift attention and great work. Much appreciated.

MS
I just want to thank whoever came and cleaned up all around the building yesterday 2/16. They did a really excellent job. I noticed right away that our stairwell leading up to our apartment was vacuumed and that it was very neat outside. Thanks again to whoever did the cleaning and for having them come out. It is much appreciated.

Phoenix
After living in Ravenswood ICM property for 2 years, I moved out to Waukegan to be closer to work due to back issues and my doctor. All is well now with a new car and exercise. I would love to move back into an ICM property. You all were the best I have ever had in a leasing company & it was much appreciated! My current Waukegan lease expires the last week of July. If you have a 1 bdrm at any of your north side locations, I would love to come back! THANK YOU either way it goes!-Kelly C

Kelly C.
The maintenance staff was considerate when taking my service order. The service was taken care of promptly and when it was promised. I was certainly satisfied with the service. The area was left clean and neat. Thank you for the nice job. -Michael Y.

Michael Y.
We filled out the service request form online. The online system is simple, easy, and effective. Our Ceiling fan got fixed right away and works perfectly now.

Jeriah H.
Hello, I just wanted to thank you for doing such a wonderful job at responding to maintenance requests. I just moved in 1 month ago and so far have had a great experience with your maintenance staff. They respond right away to requests and are extremely helpful when they visit. I've had a very positive experience so far with ICM and just wanted to say thanks!

Sarah M.
I'm sorry to be leaving you guys! it's been a great six years and I will miss the hell out of my little home!!!

With love from my iPhone.

Lindsey Pe.
Wanted to thank you for the new kitchen!!! Its makes such a huge difference. I really appreciate it.

Christa K.
I've been a tenant now for two years and I wanted to commend Jodi for her excellent service. She stayed late yesterday to take my call and help me with a renewal. I appreciated that she worked with my schedule and was pleasant to deal with even though I'm sure she was super swamped and stressed this time of year. This kind of customer service from ICM is a big reason I decided to re-sign with you guys. Please give Jodi a pat on the back - she represents your organization well!

Chrissy C.
I've mostly put in maintenance orders via the website which works well, although, when talking with the staff on the phone, everyone is very polite and helpful. The service requests have been answered very quickly, and we have been satisfied with the service. The area was clean and neat when service was finished. Thank you.-Jenny Z.

Jenny Z.
Dear Icm, I've recently signed and renewed my lease for the 2nd time with you, and I wanted to tell you why: Any and all maintenance requests have been answered and solved quickly, and with much appreciated professionalism and courtesy. The new windows have been a godsend through this winter! The building and the immediate grounds are kept neat and are nice to come home to. Neighbors are tidy, quiet and respectful. It makes me feel that the management really cares about its tenants. In 25 years of living in this city, it finally feels like I have found a real home. Thank you most sincerely,

Maria
Thank you so much, your workers are always so great and nice, and really wonderful when fixing things. My roommate and I really appreciate it and value your prompt and helpful service. Thank you very much!

Samantha G.
Good Morning! I am writing to inform ICM that I am very impressed with the snow removal that took place last week. I believe Pete shoveled our sidewalks and that was greatly appreciated. If you could thank Pete for doing such a great job with the snow removal that would be absolutely wonderful! Thank you very very much! I hope your having a great Monday and enjoy the rest of your week!

Natalie
Hello All,

Thank you very much for the prompt responses. I have to say I have been nothing but impressed with ICM and would recommend to anyone. Let me know if you guys have testimonies or anything like that because I would particiapte for sure. Have a great weekend everyone! - Dave C.

Hello All, Thank you very much for the prompt responses. I have to say I have been nothing but impressed with ICM and would recommend to anyone. Let me know if you guys have testimonies or anything like that because I would particiapte for sure. Have a great weekend everyone!

Dave C.
The maintenance man was very considerate and took the time to explain how he had solved our issue. He was incredibly prompt, I am Very satisfied and our fireplace works now. The area was in the same condition both before and after his visit. Very clean.- Sean R.

Sean R.
Hi!

First of all thank you very much for service being done. I was transferred to the maintenance hotline where I left my work order on Tuesday. I must admit I'm very pleased as when I arrived home yesterday Wednesday and checked the closet, the work order was taken care of and I'm very satisfied. Yes, I did check and the area was left clean and tidy. Thanks once again for prompt service.

Norine H.
Everything was fixed perfectly. Thank you for coming out so quickly! -Michael E.

Michael E
Dear ICM Maintenance - Thank you for doing such a great job caulking our bathtub a few weeks back - you always do great work! Sincerely

Jon & Jen
The completed maintenance work was perfect! Thanks for taking care of it so quickly. - Casey P

Casey P.
Dear Seth,

I actually really don't know what to say. Yourself, Yoni, and ICM Properties as a whole have hands down been the best management company and employees my partner and I have ever rented from and we truly can't thank you enough. Even Maintenance has been incredible! Yoni has best absolutely amazing listening to our story and complaints and taking immediate action and the personal follow-up from you and the corrective action has truly floored us. Thank you very sincerely.- Mark S.

Mark S.
We've had maintenance a few times since ICM bought our building, and I have to say the guy who comes does a great job and we are always very happy with the work. I wanted you guys to know that we think he does a really good job and we appreciate it.

John R.
I am satisfied with the maintenance work that was done yesterday. it was amazing, two people went into that tiny bathroom, closed the door and two hours later there was a new ceiling....very nice and tidy. I always appreciate the responsible manor in which maintenance requests are addressed, and I'm confident that the plumbing leak was repaired upstairs. thanks again. -Molly J.

Molly J.
I wanted to write and say thank you for clearing the snow from my stairwell on Wednesday evening. I wish I was home to say thank you in person to whoever was out in the cold shoveling around our building. It is greatly appreciated.

Mike F.
I submitted a request late at night and the next morning, I get a call that someone's coming by. I was not expecting such a quick turnaround! I thought it would take a couple days at least.

Olivia B.
I just left a voicemail with my maintenance request. The next day it was fixed. The maintenance man fixed it within half an hour (including going out to purchase a part), it looked great. thanks guys!-Dano C

Dano C.
Thank you so much for my new windows in my apartment! I really appreciate the hard work of the ICM folks. It took less than a day to install and it will help keep me warm this winter. Thanks!

Jen
Jon,

Thank you for all of your help. You made this an easy, stress-free experience for us. From the flexibility in viewing times to taking us through the lease, we appreciate your effort to make this process comfortable and clear. We are excited to become tenants of ICM, and I will be sure to refer friends over the next several months. With gratitude-Jacob V.

Jacob V.
To Whom It Concerns:

I had an experience today with maintenance personal. It was a unique and humorous problem where my cat was stuck in an enclosed area by my refrigerator, and I needed help freeing her. I have had a few other minor requests from the maintenance team in the past. The stories aren't relevant.

I can only imagine how many complaints you receive from whiny, unpleasable tenants. I am compelled to recognize how attentive and speedy maintenance has been for me. I submit a request online and within 30 minutes I have someone knocking on my door. They have always been cordial and helpful.

Anyway, just wanted to write a note of credit where deserved. Thank you very much.

Kevin T.

Kevin T.
Hi, Please tell Derek Thank you! He did a great job on repairing the door knob and light in my kitchen! Thank you for the energy saving bulbs too! You guys are sweet! Kind regards,

Jenny D.
Thank you so much for changing the lights in my apt! I asked for a simple fuse to be switched and came home to a bright bedroom and bathroom. Thank you so so much again!- Rachel S.

Rachel S.
The maintenance procedure has improved so much in the last couple of years it's amazing. Every time I need service you guys are out there the next day. It's one of the main reasons I keep renewing.-Dan K.

Dan K.
Hi Dave,

I have officially moved in! Yay! I just wanted to thank you for all of your help and hard work. You definitely gave superb customer service and went above and beyond. You made the leasing process very convenient.Thank a lot. You rock!-Sheena

Sheena B.
He(jon) did not hassle us and was quick to respond to any questions we had. Always followed up with a call to any email inquiries.-Jack B.

Jack B.
A man and woman (i didn't get their names) came in to do some plaster work in our apartment yesterday. I just wanted to say that they were very respectful, and polite. They worked efficiently, and did an excellent job on the wall. Thanks very much.-Matt R.

Matt R.
My name is Austin B. I came in earlier about the spare keys. You have been more than helpful in making those keys for me and I truly appreciate that. You guys at ICM are always on the ball when it come to maintenance, and everything I have ever asked has always been done quickly. . Also I got the mail box key Sam dropped off, which is great.

Austin B.
Good Morning Seth! The maintenance/plumbing people did an amazing job on my shower. They fixed the whole thing within a couple of hours, made no mess, and my last two days of showers have been great! Best showers in two years! Thanks to them and you for fixing the problem so quickly!

Michael E
ICM always does a fantastic job, and we appreciate it very much.- Mandy P.

Mandy P.
My thanks to the ICM staff who arranged for maintenance to take care of my refrigerator problem today. It is greatly appreciated.-Colleen

Colleen
Jon was great! One of our roommates couldn't make the initial viewing and he came to meet us the next day. Very helpful.-Carly L.

Carly L.
The Maintenance person knocked before entering and asked to enter before coming in, which was much appreciated. I was shocked that maintenance came out on a Saturday when we put the service order in at 9pm Friday night. I was very pleased with this! It looked as if the maintenance staff had not even been in there, it was actually cleaner when he left than when he came. Thanks so much!-Victoria U.

Victoria U.
Dear Seth - Thank you so much for all of your help in coordinating our new window installation. The new windows are really great, and make me smile every time I turn on the AC, open a window with one hand, or see but do not hear people fighting in the Jewel parking lot. I appreciate your help in making this happen. Thanks,

Jennifer
Hi ICM! Thank you so much for being such a wonderful company to rent from. My whole experience with you has been nothing but the best. I've never had a landlord/rental company who has been so helpful and speedy. I love my apartment!

Rose
He(Yoni) showed me exactly the types of places I was looking for rather than trying to sell me on places I didn't want. Throughout the whole process he was always very prompt in getting back to me when I had questions. Made the whole process very easy!-Mike K.

Mike K.
My daughter was accepted to DePaul University as a Graduate Athletic Trainer and will be moving to Chicago from Los Angeles, August 1. After searching hundreds of apartments online, she came up with a few that we thought would be suitable. On August 2nd, we flew to Chicago and to our surprise, what looked good online turned out to be ""not so good"". We started to feel a little unsettled! As fate would have it, on the last day of our trip, hours before our plane would take off, we were given ICM's number and made an appointment to see a place on Melrose. Jon Stuckey would become our agent. First, let me say that his personality was calming and he made us feel like we were VIP's. He was knowledgeable about the area which gave us a feeling of relief that my daughter would be reasonably safe. Jon was honest, extremely patient and very professional. After we returned to L.A., he stayed in contact with us, assuring each step we made was completed. I cannot tell you how much we appreciated that. Doing business long distance can sometimes be a hassle. Jon made the process so effortless. Plus, its a great location and apartment! He is a wonderful human being...and, a good agent! Jon certainly made ICM look good in our eyes. And, he made my daughter, very, very happy. I would highly recommend ICM and particularly, John Stuckey to anyone, who is looking for a place to live in Chicago. One more thanks to Jon. Sincerely,

Glenda J.
Seth and Mark,

I want to thank you so very much for my beautiful place, and I absolutely love it! I know someone is coming in on Thursday to take a look at the door, so thank you so much for taking care of that as well. I could not be happier, and Mark-great job on the wall and making it feel like home for me. I honestly cried when I saw the place, and this is the nicest apartment I have lived in since I moved to Chicago 5 years ago.

Happy New Year and thanks so much again!!

Best,

Julie S.
Yoni - Love the place, ICM is the absolute the best about everything. Overall, I dont have a single compliant about you guys - besides not allowing charcoal grills (which I get). The three of us are definitely planning to resign at another property with you guys come July 1. Seriously though - I've gone through three other property management companies since moving back to Chi and you guys take the cake.

Cameron R.
Thank you for the quick response. The maintenance man who came out was very nice and promptly fixed what was needed to be. We will keep you posted if the water heater does not improve. Best,

Jamie D.
Hi Jodi, I just wanted to thank you for working my lease with me. I really appreciate it! Maintenance has already been to my house to weather strip my door! So happy!

Whitney H.
We had a problem with a leak from the ceiling in our bathroom. Sent in the request and even though it was a Sunday got a call from the maintenance man, he wanted to know if it was serious or could wait till the next day. He came the next day and fixed the problem and left no mess. Great Job and fantastic Maintenance Person. Thanks.-Vernon E.

Vernon E.
I've been with ICM for over 3 years and it's been a positive experience for me from day one. My leasing agent (Pete) drove me to 3 apartments that were all within my price range. I ended up signing a lease for the 1st floor 1BR of a huge coach house about a block and a half from Wrigley Field. I could see the jealousy in other Cub fan's eyes when I told them I could hear the stadium announcer from my backyard, while grilling a steak on my Weber. After I moved in, I faxed a list of minor repairs I wanted done to ICM, and all were completed within a few days. My next apartment was an ICM building too. Again, the few minor problems I had were faxed to them, and fixed within a few days. Recently, the in-wall AC in the living room died. I left a message with ICM at 9:00PM and they had someone out the next day. They left a message on my phone telling me they were going to replace the AC. Less then 48 hours after it died, I came home from work to find a brand new Frigidaire installed. With the owners manual and a little remote control in a sealed package next to it. While it is July outside, it's like January in my apartment. Overall, I have found their office staff to be helpful and their maintenance crew to be excellent. Problems have always been fixed in a timely manner and I know I will come home to find the door locked and the mess cleaned up after maintenance has left.

Stan M.
Hello David - The staff were very considerate and professional, as they are every time they come. My service order was taken care of quite promptly (within 3 days), and I am very satisfied with the completed work. Maintenance left the area very clean and neat. - Regards,

Alaina B.
Subject: Satisfaction Survey 1- Was our office staff considerate while taking your service order? YES 2-Did we take care of your service order promptly or when promised? YES 3- Were you satisfied with the completed service? YES 4- Was the service area left clean and neat? YES Service rep: "Darek" Other comments: Quick and neat service, I was extremely satisfied and impressed with how consistent the maintenance quality has been, how soon after I call and leave a message that a maintenance employee calls me back with kindness and helpfulness, and how great my apartment looks after the service is done! Thank you so much!

Linda B.
On behalf of the youth and families served by the National Runway Switchboard (NRS), Thank you for your gift of $400 to offset the cost of a new awning in front of our office. "at age 15,Leticia felt that she was "in the way" when her faterh remarried and his new wife brought children of her own into the house. Leticia left home with her boyfriend. For 4 years, they meve across the country working various Jobs and living in motels. Leticia's Boyfriend left her in a small town in Missouri when he started dating someone else. Leticia walked into a convenience store and asked for help. The woman working behind the counter told her about NRS and gave her the phone number. NRS facilitated a call between Leticia and her father. And with a home free ticket Leticia was on her way home after 4 years of living city to city without family Your gift will reach out to youth like Leticia and their families in crisis. Because generous donors are there for NRS, we are there to handle more than 100,000 calls annually. With your support, NRS can ensure the cashier at a convenience store in a small town in Missouri knows 1-800-RUNAWAY is a call to help. Warmest Regards,

Maureen B.
Hi, I would just like to express my happiness with the maintenance staff! I put in a ticket last night and when I came back from work today Lionel took care of everything for me, which was fantastic service. Thanks for the quick response!

Rob G.
Hi there - The service performed on April 11th was executed promptly, I got a friendly voicemail telling me it would be fixed today (first working day after I emailed the request), and I got home and it was fixed perfectly and the area was clean and neat. ICM has fantastic maintenance service, keep up the good work!

Sandeep P.
-Seth,
I just wanted to let you know that as of this past week everything on our maintenance list has been addressed! Thanks so much for the quick and thorough service. I'm sure we will let you know if anything else comes up. I hope you have a great weekend!

Ellen S.
The maintenance issue was addressed much faster than we expected. We were Quite satisfied with the completed service. We asked for 3 blinds to be replaced, and came home to an apartment full of new ones (including the bedroom, which didn't have any when we moved in). Other than the new items left, we would not have known anyone had been in our place. Thanks!-Lauren V.

Lauren V.
I wanted to thank ICM for sending Tom to fix the problem on my drain. It was no sooner said then done! My sister and i are new to the building, and we love it. Thanks to the icm staff, you are second to none!! Everyone has been very friendly and understanding. Extra shout out to bill for sending your staff so quickly.Thanks again.-Angie V.

Angie V.
I moved into the unit on Tuesday, May 1st. I wanted to praise the cleaners (Magda and Ana) who cleaned the apartment. Ana and Magda really cleaned the entire unit--thoroughly cleaned the bathroom, kitchen, cabinets, and floors. They did a great job! Eleanor H.

I moved into the unit on Tuesday, May 1st. I wanted to praise the cleaners (Magda and Ana) who cleaned the apartment. Ana and Magda really cleaned the entire unit--thoroughly cleaned the bathroom, kitchen, cabinets, and floors. They did a great job!

Eleanor H.
I was not home during the maintenance visit but the service was provided promptly. The under-sink leak has not reoccurred. The area was left very clean and neat. Thanks-Ellen S.

Ellen S.
To Bill and all the Maintenance crew: I just wanted to say thanks for responding so quickly to my request! I really appreciate that you guys came over less than 18 hours after I placed my request. The parking area looks great and there's no more crazy debris strewn about! Also, thanks for replacing the floodlight and the lights on the landings, it makes coming home at night that much easier! You guys are always so fast, I truly appreciate it! Take care,

Diana
Jon showed us exactly what we were looking for. Partly being luck that we chose to see that apartment, he was very nice and we liked dealing with him.-Robert M.

Robert M.
I'm a member of the ICM Fan Club. In response to your questions:

- Office staff was considerate and responsive.

- Response was prompt and directed at solving the problem (an exterminator was sent). I was especially impressed that the repairs recommended by the exterminator were completed the same day.

- I was extremely satisfied with every aspect of the service. Not a sign of a critter since then.

- The area was left neat.

Once again, ICM has provided an outstanding response to my maintenance request. I have been consistently impressed. Thank you so much!

Abena A.

Abena A
Everything was absolutely wonderful - and I couldn't believe how quickly you responded / did the maintenance work! Thanks so much- Sarah V.

Sarah V
The maintenance request was taken care of with efficiency and cleanliness. We thank you for your promptness with such matters.-Andrea E.

Andrea E.
Hi, everything was great. I appreciated that you called when you would be coming by. Everything was prompt and we were satisfied. Thanks!-Natalie M.

Natalie M.
Just wanted to follow up, when I got home last night the dishwasher had been fixed. So thank you very much for fixing everything on our request! Much appreciated.

Ellen T.
Hello Seth I'm sure you don't get these very often, but I want to say thank you for fixing my bathroom (if you can please send the thank you to your team).

I really appreciate it. Have a great rest of he week! Alejandra L.

Hello Seth I'm sure you don't get these very often, but I want to say thank you for fixing my bathroom (if you can please send the thank you to your team) I really appreciate it. Have a great rest of he week!

Alejandra L.
Despite my needing to rent quickly and at an inconvenient time of the month, Yoni began showing me apartments immediately, and I felt that he considered my individual needs. Every apartment he showed me was wonderful, and I was able to sign a lease at the end of the day.-Mallory T

Mallory T.
I was pleased with how quickly maintenance had the problem corrected and there was no sign of anyone even being in my apartment when I returned. Thank you! -Meagan L.

Meagan L.
Thank you so much for your support helping us get an awning with our name and address - it makes a big difference. I hope you have a chance to come see it. Have a wonderful thanksgiving if I don't see you before.

Maureen
Yes. We're moving to Los Angeles. I'll be going to law school out there. But, we are sad to leave our great apartment and ICM. Thanks for being so great over the years.

Mackenzie B.
Maintenance did an amazing job!! Thank you to Darek for the great work!!

Chris Sz.
Thank you so much! Thats such a relief, you have no idea. Nothing like being in a cast, in Chicago, in the winter. I broke am ankle in college in the winter time too...maybe next time Ill shoot for July! :) Thanks again!! Carolyn ++++++++++ Carolyn Sorry to hear about your situations. We will have Tony our building engineer clear the garbage for you. Seth +++++++ Hi! I received a voice mail today about garbage on my back deck. I was in an car accident over Christmas and broke my leg. Getting around...especially on stairs has been pretty difficult. I will be in a cast for a few more weeks. I have had friends help me out with getting the trash down but it hasn't always been expedient. I'm so sorry for the mess. I will make sure it is taken care of by the weekend. Thanks

Carolyn
Working with David Lamb was was extremely enjoyable. He was polite and accommodating. Thank you David for your excellent customer service!

Alyssa N.
Hi David, The maintenance we had was changing light bulbs in the main stairwell. I found ICM responded promptly from the time I placed the service order and I was satisfied with the service. Hope this helps.

Daniel M.
I want to specifically say that Tom (the maintenance man) was especially wonderful. He was very attentive to our problems and courteous. He's come to the house a few times and we always love having him. HE really is a great maintenance person and I hope you know he's an excellent employee. :)- Amanda S.

Amanda S.
Thanks for installing my AC units in my apartment. That was very kind of you to help me. Thank you very much.

Julie B.
Julie was an absolute pleasure during the viewing and application process. I can't wait to move into my new place! - Kim T.

Julie was an absolute pleasure during the viewing and application process. I can't wait to move into my new place!

Kim T.
The service was completed as scheduled, everyone I have dealt with has been very considerate. I tested the drain and it is working again and everything was left clean. Thank you again-Jennifer S.

Jennifer S.
Dear Martha - we want to thank you so much for creating the opportunity for us to stay at our apartment with our wedding in only 3 weeks, the thought of picking up and moving out of this GREAT place was crippling. With the arrival of the lease on Wednesday we were able to breathe a huge sigh of Relief. Thank you for being helpful & willing to work with us - your kindness will NOT be forgotten. Thank you so much again for your help. Sincerely

Emily & Ian
I wanted to leave some feedback for the maintenance work we had done at our apartment today. We have greatly appreciated help from your maintenance crew several times in the past. I left my concern on the maintenance voicemail. The service order was taken care of very promptly. I called in the concern on my way to work, and it was fixed when I returned this evening. I am very satisfied the the completed service. The area was left clean as it was found. Sincere thanks- Elisa D.

Elisa D.
We could not be more impressed and appreciative of the service we received over the past few days. Given some specific and unfortunate circumstances ICM was quick to react...even when it was 9 PM on Christmas night. The help did not stop there, with personal follow ups and attention to our immediate concerns, we feel like ICM and the maintenance staff went above and beyond. Thank you so much for all of your help.-Keaton M.

Keaton M.
I wanted to write and say thank you for clearing the snow from my stairwell on Wednesday evening. I wish I was home to say thank you in person to whoever was out in the cold shoveling around our building. It is greatly appreciated.

Michael F.
Thanks for referring me to Seth Kramer. I went around today with him to look at some places and wanted to give you the heads up. Great guy. He really represents ICM well. He really listened to my parameters and showed me places that were realistically within them, but also was able to deal on his July inventory of properties that were normally perhaps a little out of my range. In any case, he went above and beyond, and I sense that he just does that as part of who he is, and I wanted you to know that, and to thank you again for helping me out.

Adam
Was our staff considerate? YES Did we take care of order promptly? YES Were you satisfied with the completed service? YES Was the service area left clean and neat? YES How can we improve? You can't improve anything - Chris did a fantastic job! He was very friendly and helpful!

Ashley W.
I wanted to pay a compliment: your maintenance team has been impeccable in the past. Thank you for your prompt service!

Sophia M.
The staff have been very attentive and maintenance friendly. And thanks for the holiday cookies! Happy Holidays to you all.

Joe F.
The ICM office staff has been very considerate when taking my service orders. The service is usually performed within a week of requesting service.I am very thankful to the maintenance staff. they have always left the place neat and clean. Thank you so much.-Megan D

Megan D.
I sent a maintenance order via email and it was done within 24 hours, which surprised me for sure, the work looks great and they left the area clean and neat. thanks-Tim S.

Tim S.
To whom it may concern: This is Kevin XXXXX at XXXX N. Damen XX. I just wanted to say thank you for installing a ceiling fan in our living room! Also for the quick response to fixing our window screen. I've always been impressed with the maintenance for ICM, but specifically within this last year, you've been fantastic! So thanks again!

Kevin
I just wanted to thank Greg for helping me with our broken toilet issue yesterday. Darek was able to come out and fix it today.

Sara E.
WOW! I filled out a Maintenance Request Form on Sunday about painting the hallways and stairwells in the apartment building of XXXX Lakewood and by the time I got home yesterday - they were painted!! My mouth dropped!! What great service!!! I didn't know that you guys would actually paint, let alone the next day!!! I am very impressed! Thank you very much ICM!!!

Amanda
Thanks so much! You guys are always prompt. Kyle +++++++ Kyle I have called your building engineer Tony to take a look at this for you. He will try and get by today. If he can't resolve this we will take it up to the next level. ++++++++++ Hi-- This is Kyle. Can you have someone come by tomorrow and fix my oven/burners? The oven isn't working and two of the burners aren't working. Thanks a lot,

Kyle
Thank you so much for the improvements in my bathroom! I really really appreciate it! It looks great, and once again, you guys are the best!

Roberta J.
I wasn't home when the light switch was fixed, but my roommates told me it was done very quickly. The issue has been resolved and we are very satisfied. Thanks-Amar P

Amar P.
Icm is amazing! The maintenance is always fast and done well. The gentleman was super nice too! Thanks!

Jennifer B.
The maintenance solution was excellent, the new kitchen floor looks great!-Kevin M.

Kevin M.
Everything was great and they fixed the door very soon after the maintenance request was sent. Thanks.-Christine W.

Christine W.
Hi Jodi - sad to say, but I will not be renewing for next year. After all the great years of ICM and the maintenance staff's services, I hate knowing that I will have to rely on a lesser management group, as your company has been nothing but professional since the day I moved in.

Thanks again for all the great years, and specifically you, Jodi, for helping me out in the past with the new leases and questions about my apartment. Your services were valuable when I needed a new apartment in such a short time.

Sincerely, Darren and Grendel

Hi Jodi - sad to say, but I will not be renewing for next year. After all the great years of ICM and the maintenance staff's services, I hate knowing that I will have to rely on a lesser management group, as your company has been nothing but professional since the day I moved in.

Thanks again for all the great years, and specifically you, Jodi, for helping me out in the past with the new leases and questions about my apartment. Your services were valuable when I needed a new apartment in such a short time.

Darren and Grendel
Dear James,

I just wanted to let you know that, with the move done, I'm really happy with the new place. Thank you for all of your help with this move process. I saw also that someone had slipped my mail key under my door and not only fixed my thermostat but replaced it with a nice digital one. It was a nice surprise to come home to. Please thank maintenance for me!

Nick

Nick P.
Hi Seth, I just wanted to give you a heads up that everything went amazingly well and the new place is fantastic. Nothing bad to report, everything is great. The place was clean and all is well (though I think I underestimated the four story climb a bit.) Thanks,

Chad
Thank you so much for your help! It was totally unexpected and appreciated that you would be so fast in responding to my request. It was also unexpected that you would put in a whole new ceiling fan and light! It's fabulous; I can't thank you enough!

Nickie
The staff was considerate and friendly. I was expecting the maintenance person between 8-10am but they arrived sometime in the afternoon while I was at work. This is fine with me, I'm just glad it was taken care of even though I wasn't there. The area was left neat and they also unclogged my sink which was a bonus! Thanks!-Stephanie M.

Stephanie M.
Seth, Just wanted to thank you for setting up the cleaning for last Friday. Cesar and his team did a great job and we are very happy with the results. Thanks again,

Nathan
Hello - We just signed our 4th lease with your company, and we are happy to say that the service from your office has continually improved over the last 3 years; we are happy to continue as tenants and we wish everyone at ICM a happy holiday season. Cheers,

Sam and Sunny M.
Dear Maintenance Folks and Bill,

Thank you most kindly for fixing our light, light, & light!

Now we can see in our Pantry . .(hmmmm, what shall we cook for dinner .. . . .oops, that spice jar is really old, time to toss it.); we can see the ceiling in the Bathroom, (boy, that paint job that ICM did reaches all the way to the ceiling!), & and our guests are no longer puzzled, nor do they cry for help when they can't turn on the light; we can see in the Shed, (Oh. Do we really, really want to keep that Wedding Gift? Hey, honey, there's the saw!)

And thank you for your prompt turn around time response.

Cordially,

Rose B. & Marty G.
Experiences with Staff: Great, very helpgul. Maintanence is super quick in response and fixes everything well.

Experiences with Apartments: Apartment is awesome, kept in great shape, very good rent.

Danny
I wanted to let you know that I have really appreciated how fast Tony has come to repair things in my apartment over the past 5 months. I know my previous landlord experiences were not normal, but, you have been really great to work with and I would definitely recommend anyone to you. Thanks!

Beth W.
The service was great. The maintenance person fixed the problem quickly. Great work. Thanks-Kevin R

Kevin R.
Mark, Seth, and ICM, I greatly appreciate you addressing the issue with the trees in the backyard of your building on Clark. Chris and his team did a very good job and were very careful as they moved the debris out of my yard. Thanks again,

Charlie K.
Thank you for the new linoleum in my bathroom. It's definitely an improvement over what was there before! I appreciate the speed and efficiency with which you addressed my request. ICM continues to be a great landlord. Thank you!

Megan J
Hi Yoni,
Nice to hear from you. Hope you've been well. Andrew and I are not planning on continuing our lease. So we will just ride it out to the end of March ok? Thanks for everything. We have really enjoyed living at (Location not disclosed)!~Melissa N.

Melissa N.
I e-mailed the maintenance department yesterday in regards to a closet door that had fallen out of the track. My e-mail was brief and contained no other information. Today, Lionel came out with one other maintenance person from ICM and re-aligned the doors. I asked Lionel why there was no rubber wheel on the metal rod sliding along the track. He told me it must have been replaced at a different time than the other door. He subsequently drove to the hardware store and purchased two rubber wheels with new metal parts that ride up and down the track. He installed them and re-aligned the doors to perfection. He also used a broom to clean the surrounding environment for dust or residue. He aligned a separate door as well that wasn't mentioned in the maintenance request. Both of the maintenance workers were extremely professional, courteous, thorough, and adept at their jobs. They quickly turned an old, squeaky, fallen closet door into a smooth and quiet door. I am very impressed with their efforts on behalf of ICM. Awesome job!-Vlad

Vlad
I called and left a message for maintenance and the new door handle was installed the next day. The new handle is great, it automatically locks when the door is closed which is a nice improvement over the old.-Zac S.

Zac S.
I want to inform you that Yoni was extremely helpful and handled the situation perfectly. He has always defused any ICM issue and resolved the matter in a timely fashion. Thank you,

Lauren A.

I want to inform you that Yoni was extremely helpful and handled the situation perfectly. He has always defused any ICM issue and resolved the matter in a timely fashion. Thank you

Lauren A.
Brad, Thanks a ton for helping me out, I wasn't sure who to contact for emergencies since Harvey was out of town. Some guy came over here (promptly I may add) and fixed the toilet! Thank you so much; I appreciate it! Sorry for bothering you on a Sunday. Enjoy your afternoon. Thanks,

Josie
Thanks for responding so quickly to my request on having the faucets in my apartment replaced. It is really nice to have non-dripping fixtures now! Please let your maintenance staff that worked on the repair know that I apologize for having the dishes in the kitchen sink: I had no idea that you would have someone come out so fast. Much appreciated-Jason D.

Jason D
I rented my current apartment as well as a previous apartment from Yoni and he has always been incredibly responsive and helpful and gone above and beyond to help me out. He's very flexible and accommodating and also truly listens to my needs. I regret that I didn't rent my next apartment from Yoni - which had nothing to do with him and only to do with what was available from ICM at the time - but I will certainly contact Yoni when I need to move again.-Elizabeth K.

Elizabeth K.
He(Yoni) showed us apartments that we were interested in and didn't just bring us to any old place.-Lawrence C.

Lawrence C.
We sent our service order on line. You took care of our order very quickly. we were very satisfied. The area was left clean I was very impressed that the bathtub had been rinsed out. Thank you.- Cecilia F.

Cecilia F.
Jon was very helpful. He made us feel like we could trust that he would listen to our needs and work with us honestly. He was very easy to communicate with and always responded promptly to answer our questions. As far as ICM in general, we love the options to pay and do so many of the often time-consuming tasks online.-Jamie K

Jamie K.
great great service, careful and efficient, please keep it up.- Jiexi Z.

Jiexi Z.
I received prompt attention within 24 hours of my maintenance call. The service was done in a matter of minutes and it was fixed properly. The area was left clean and the work was done well, Thank you!-Luke L

Luke L.
I just wanted to let you know that the maintenance man who came to paint my apartment today, Mark, did a very nice job. He worked quickly, was very careful with furniture, etc., was very neat, and made the walls look great. Thanks,

Bob S.
I just wanted to thank you for your prompt service the last 3 times I've put in service requests. The speed & quality of work has been very impressive.

Mark
The Staff at ICM Properties is professional, efficient and above all nice! I just moved in. They suggested I make a list of repairs needed. I did and they responded within days. I am so impressed that I may never move. I found the apartment clean, painted and in move in condition. I appreciate the locked gates, front door and intercom!- Gretchen J.

Gretchen J.
Dear Mr. Kramer, Margaret and I want to thank you for your courteous and prompt response to our inquiries about our son Josh's apartment. You've effectively allayed any concerns we had, and feel that your professional approach to property management will greatly enhance Josh's experience. We're looking forward to visiting Josh in the not too distant future and checking out his new digs. Thank you again,

Michael B.
Thank you for sponsoring me as an American Cancer Society Charity Runner. Your gift has not only helped me to inch closer to my fund-raising goal, but it has helped the American Cancer Society in their mission of eliminating cancer as a major health problem by preventing cancer, saving lives, and diminishing suffering from cancer through research, education, advocacy, and service. If you'd like more information on all they are doing to meet this goal, please visit www.cancer.org or for call 1-800-ACS-2345. Your gift means very much to me, I am honored to have your support! Thank you very much! I will do my best! Kevin ++++++++++ Kevin We think this is a great cause and are proud to support your efforts. On behalf of everyone here at ICM Properties, Inc. good luck with the fund raising, training and your run! Best of luck! Seth Kramer Manager +++++++++++ Hello, My name is Kevin XXXXX. I am a current tenant in One of your chicago apartments. I am running in the Chicago Marathon as a charity runner for the American Cancer Society. I have sent you an e-mail for a donation and I wanted to let you know that it wasn't spam. I have had several family members and a very close friend of mine die of cancer. So I have decided to raise money for cancer research. It would be very wonderful if ICM would help me with my goal. Every penny helps!! Thank You,

Kevin
Thank you so much for not only getting my apartment painted, but for doing so so quickly. the two people that were working did a fabulous job. it looks great. thanks again,

Maggie K.
I submitted a maintenance request online and it was fast and easy! Within 48 hours the issue was completely fixed! Thank you, It was very clean when they left! They always do a good job cleaning up after!- Michael E.

Michael E.
Just a general note for you guys, the people in the maintenance department have been nothing short of extraordinary, its nice to know we are so well taken care of when it comes to light bulbs and other odd jobs, so kudos to you! Thank you so much,

Hugh and Angela M.
My air conditioners were put in well and in a timely manner. I am pleased. Thank you!-Nicole C

Nicole C
Bill - What can I say? The Bathroom's Amazing!!! I cannot thank you enough for the all the help you've done. I have never had such responsive and responsible property managers. I am definitely singing your praises to everyone I know. Now I need to twist your arm for a new kitchen! :) But seriously, you Rock!!

Bobby
Hi, Thank you for the quick service. Everyone at ICM has been great during our move-in. We are very satisfied and the apartment was left neat. Thanks again. -Mike W.

Mike W.
To whom it may concern: I am writing to express my appreciation for your quick handling of maintenance issues. I have rented from you fro about 4 years and the responsiveness of maintenance to my request is the major reason. Recently there was a plumbing problem with my shower and someone was there the next day. Previous requests have been handled similarly. Thank you for your efforts.

Jay
Seth really showed that he cared about me as a person and not just a monthly check. He also helped me find an apartment that met all my needs. I will continue to rent from ICM Properties.

Maria
Experiences with Staff: WONDERFUL! I just wanted to say a big THANK YOU to ICM Maintenance. I never have to worry that a request will be completed quickly and correctly. It is a breath of fresh air to deal with a rental management company that is on top of their game. You make living in Chicago that much more enjoyable! Thank you again!!

Karen J.
The office staff is easy to talk to and helpful in solving our problems. All of the maintenance requests so far have been accomplished quickly. I am really happy with the new oven and the repainting of the rooms. It looks much better. The oven has already gotten plenty of use!! the service area was left as clean as it was prior to the work done. Thank you so much for all the work that has been done so far! -Viktoria P.

Viktoria P.
Please extend to Bill my thanks for replacing our garage door openers & his kind assistance. Happy Holidays

Arlene
Hey ICM,

Jodi was very considerate when taking and submitting my maintenance request. They came out sooner than expected even. I had two request, to repair the window in the bathroom and to re-tile the kitchen floor.

I received a call that they would be working on the window in the bathroom, which look good and the frame feels more secure. Turns out that they decided to re-tile the kitchen the same day. Having no warning, I hadn't cleared anything out of the kitchen. However, they handled all of my stuff with care.

The tile looks great and I am very please with the result. Everything was left neat and tidy.

Thank you for taking care of everything so quickly.

Eric G.
You guys were very prompt, and the workman was very polite and amiable.-Adam E.

Adam E.
I have had nothing but great experiences with everyone at ICM. Thank you David for sending Derrick to work on my drain problem in my tub. It is much much better.

Angie V
After placing a service order, ICM called me in advance and responded quickly within one day. The ICM team was ready and willing to fix the sink. Good job. Thank you!-Luke L.

Luke L.
The maintenance people are always very good with fixing what needs to be repaired and are very nice. I don't think I have ever had a problem with them.- Laura K.

Laura K.
My service order was responded to right away and the issue was taken care of promptly. I feel it was as clean as it could have been. Thank you for fixing my sink and shower drain as quickly as you did. I also had my drain fixed when I didn't even report that problem. Greatly appreciated!- Whitney B.

Whitney B.
We were not home when your staff came in for the maintenance work, but I was thoroughly pleased with the timeliness of the maintenance work. In addition, the work was done professionally with little trace of anyone being there. It's good to know we are respected enough as ICM tenants to receive such prompt and professional service. I was satisfied with service and we're waiting on 2 screens that were ordered to come in and be replaced. Thanks again!-Adam D.

Adam D.
Thank you, thank you ICM, my tub is working great! you're the best!!!-Jennifer F.

Jennifer F.
Maintenance is prompt and excellent. I'm Very happy with the prompt and professional work by maintenance and janitorial. Thank you-Vernon E.

Vernon E.
The maintenance issue was addressed within one day. Very pleased.-Arnon

Arnon
have a warm and wonderful holiday! Thanks for being awesome landlords

Karen & Jon : )
I was not home when the maintenance staff was there working, but I was very pleased that my request was placed Saturday night and completed on Monday. I came home from work Monday night, there was no drippy tap, no leaky pipe, and a brand new faucet. Consider me very satisfied :-)-Leighann L.

Leighann L.
Hi Pete, I just wanted to thank you for all of your help Thursday. The apartment is great and I can't wait to move in. I am leaving tomorrow. Thanks again & I'll see you on January 2nd. Sincerely,

Lisa
I have never had a landlord, property company, or maintenance team take care of my maintenance issues so promptly and thoroughly. I cannot explain how appreciative I am that your maintenance team is so attentive. Also, I mentioned that my fridge (an older model) was giving me some problems and asked if it could be looked at, and received a message about getting a NEW fridge! It is obvious that you care about your tenants and the well-being of your apartments, and it is greatly appreciated. Thank you!-Cara H.

Cara H.
Everything has been taken care of. Thanks, Bill. The window job was done well and Tony took care of the other things. Have a good weekend.

Kristen
Dear David - I have been extremely impressed with the maintenance staff at ICM; they have been prompt, curteous, and understanding every time I have requested assistance.

Deanna L.
I would just like to say that the maintenance service was prompt, efficient, and clean. Thank you-Mike S

Mike S.
Thanks, Maintenance was great. The office staff called us quickly and was very polite and professional, maintenance arrived within probably an hour after we called, the service was completed the same day (and the request was replacing our toilet which had broken the night before, so that seemed like a fairly substantial job and the same-day service was obviously much obliged), everything works great, very good experience. Our sink drain was also clogged, and they actually replaced the pipes, which went beyond just unclogging the drain, so I was very happy with that, too. And there was no mess left behind.-Graham C.

Graham C.
I wanted to reach out to you to tell you what an excellent job Yoni Pogofsky has been doing as my landlord. Yoni has stepped in and ensured a prompt response to minor (sink issues) and major (no working elevators) problems. I wouldn't love where I live nearly as much if I had a different landlord. He's doing a fantastic job and I will happily renew my lease for another year when the time comes. -Kate B.

Kate B.
Thank you for fixing our dishwasher in a timely manner. No one was home when maintenance was here, but everything was cleaned up and the detergent dispenser works! Thanks- Michelle P.

Michelle P.
I left the maintenance request on the voicemail and the service was taken care of very promptly and cleanly.- Noel g.

Noel G.
Hi there, I would like to first thank you for your promptness in dealing with our maintenance requests, this is by far the best maintenance dealings I have had from a rental company! Thank you so much for your time.

Becky T.
Bill,
Lauren and I put in some maintenance requests in the last week, and we just wanted to say that they impressed us with how responsive they were to our requests. They did a great job! Thanks-Layne L

Layne L
Dear Bill and Jodie Thanks for the closet doors -- they are a nice improvement. Also, the new hallway carpeting looks terrific. Have a nice weekend

Daniel M.
The maintenance request for installation of blinds in our apartment was fulfilled promptly and neatly. The blinds work great. Being able to email maintenance requests is very convenient. The comment card left in our apartment had "DAREK" written at the top.

Don G.
Seth,

I just wanted to send a quick email of thanks. We spoke with a female employee of yours on the phone earlier today. And she was exceptionally helpful. By coming to our apartment and helping us retrieve our keys, she went above and beyond all expectations of service and assistance. I wish I was able to catch her name, so I could be more specific. Please give her [female employee working on Sunday, July 17] a personal thank you from the two of us. We're super grateful for her outstanding good nature.

She has seriously revitalized our appreciation for ICM Properties.

Thanks again,

Ryan H.

Ryan H.
Every time we have contacted maintenance they have been fabulous! Someone always comes promptly, resolves the issue, and leaves the apartment as if no one was there. My one request would be that they leave behind some type of note letting us know what was done. I usually end up calling the main office to find out what maintenance did about the issue. If they left a note detailing what they did it would be very helpful! Thank you for always resolving our issues promptly.

Claire N.
I used the online maintenance request system which I always find to be extremely easy and convenient! I put the order in on Monday, and someone completed the maintenance on Tuesday. The next-day turnaround is always appreciated - I never cease to be impressed by this. When I tell friends about the next-day turnaround they are always stunned; we're lucky to have such prompt assistance! The problem was a small one to fix, but made a huge difference for me. I couldn't even tell that someone had been in the apartment, which is always the case. Everyone has always been very neat when coming through the apartment. Thank you again for everything you do!-Kathleen

Kathleen
I was pleased that my service request was answered so quickly.-Matthew R.

Matthew R.
ICM - Thank you for your prompt attention-BOTH the toilet and the heat/cooling are working now. Appreciate your help. Best-Abbie On Tue, Oct 12, 2010 at 12:04 PM, Abbie E > wrote: Hi- Hope you had a nice weekend. I am writing because two issues came up in our apartment: 1) The air conditioning won't start (it got a little hot on saturday and we tried to turn it on, to no avail.) 2) The guest bathroom toilet isn't filling with water. (And so it won't flush.) Could you help up with these problems? Thanks so much! Abbie P.S. The new carpet is fantastic! I really appreciate your help with that.

Abbie E.
I want to thank you to the painter David for fixing light fixture in my apartment while He was painting our hallway. He did a great job. Thank you

Michelle
Hey Seth, I just wanted to say thanks for helping get this completed. It's really great having the AC working in here. I appreciate the work you and the guys put in to make this happen.

Thanks!

Grace

Hey Seth, I just wanted to say thanks for helping get this completed. It's really great having the AC working in here. I appreciate the work you and the guys put in to make this happen. - Thanks!

Grace E.
I just wanted to say that the newly painted walls, the cleared building entrance, and the new carpeting look GREAT! Thank you!

Rejane P.
Subject: Thank You!

Just wanted to say thanks for doing a nice job cleaning my bath tub drain, seems to be working much better. Someone even cleaned the bath tub (it was gross cause the drain was slow/clogged) which was very nice.

Thanks again!

Tom B.

Tom B.
You guys did a good job with my maintenance concerns, were considerate, and left the area clean. Thanks a lot.-Brian S.

Brian S.
The maintenance service was all absolutely wonderful, and I couldn't believe how quickly someone came! Thank you. it's nice to be able to see in my closet again!-Sarah V

Sarah V.
I called about getting a towel rack installed, a drain unclogged, and a door fixed. Not only did they do all those services, they installed a shower curtain as well! It was much appreciated.-Colleen C.

Colleen C.
Hi John, I've gotta say that I have been very impressed by the maintenance group!! All of our maintenance requests have been completed within 1-2 business days (we've had a few others aside from the ones we've worked with you on). They even come out right away to replace light-bulbs...which is something I would expect to take a week or two. I'm also impressed that they were able to come out to paint within a week...which is something I'd expect to take 2-4 weeks. Thanks a lot!

Eric C.
Yoni - You should know that you were very crucial in my amazingly quick move out of a horrible situation! I'm seriously very grateful that Lizzie gave me your name! She and I often laugh that you probably think we're two crazy gals...she was also upset when looking for places due to bad roomies and bad past landlords. I was moving in with an Aero-bed only. Hah!! You'll be relieved to know life quickly got better and I have an apt full of great new furniture & it's such a great street- feels like home. 2010 looks great so far!! Happy holidays!! :-)

Tara
My name is Joshua BXXXXXXXX, and I am a resident at XXXX Burling St. Apt Xff We were upset when we first moved in because of some issues, but that is all long forgotten after our GREAT experience with the maintenance team. Every time we put in a request, it is answered the very next day. We have been looked after very well by maintenance, and that is very important to us. The team such as Lupe and others whose names I have forgotten, has been on top of all requests. Broken windows, spare keys, dishwasher and friendly as well... Our problems are continuously solved. Thank-you for looking after your clients even after we have moved in. We really appreciate the attention and care. All the best,

Joshua B.
I would like to thank you (ICM) for getting to my apartment so quick to fix our frozen pipe! I understand maintenance is very busy right now but thank you for making it out here so fast. I have rented from many places over the past few years and ICM definitely has the best maintenance. Even the workers themselves are EXTREMELY nice and I have never had a complaint! Again, thank you for your quick responses and great employees! Try to have a great weekend! :)

Natalie
Dear Jon, I hope you are well. I am happy to report that I have re-signed my lease for another year. I have attached a copy of it to this email but have also put the hard copies in the mail. I just wanted to ensure it got there by the deadline date. Also, I wanted to comment on the improvements of the maintenance and the response time since I've been a lessee. In particular, Bill from maintenance has been great in honoring my requests. It is one of the main reasons I have stayed with ICM all these years.

Kristy B.
David,

I went from homeless...my stuff ruined in a fire...scowering Chicago for a 2 bdrm that matched the price and quality of our unit ....then my roomate bailed on me and I was hopeless. I called 3-4 agencies but no one could provide a 1bdrm that I really liked for immediate move in. Then I remembered to call you and within 24 hours I had the perfect place!

First of all I want to thank you for the quick response time, in helping me see the place within 24 hours. Next I want to thank you for being able to show it after hours on a Saturday and then after hours take me to sign the papers. When it seemed like I was out of luck you saved me, and that really meant a lot to me. I am impressed with the consistency of the ICM units, and after you told me the maintenance on the unit would take a week you had it done in 2 days!!! At my job we talk about doing the right thing, exceeding expectations, owning issues from start to finish and building relationships, I would say on Thursday you personally did all of those things. (Other perks including a ride to a from the place... snacks while I waited...general good conversation. It was nice to get to know you a little bit)

Once again I have a place to live thanks to you David (and ICM) so best of luck with the road ahead. I hope someone can come along and make yours as good as you have made mine,
Nick F.

Nick F.
Everything was handled well. The office staff was polite, And scheduled service for the very next day. The problem was resolved quickly. The area was left clean and neat. My wife remarked that the workman that visited the apartment was especially courteous and efficient. He is an asset to your business.-Ken T

Ken T.
The maintenance has been outstanding. Recommending you guys to all of my friends that are moving to Chicago!

Bradley M.
Hello! I just wanted to extend a "thank you" for the quick replacement of the slowly dying refrigerator in my apartment. I appreciate that you responded quickly when I reported the problem and that you were able to get the old one out and a new one in so soon. I came home from work today to find it in place and all of my food moved into the new refrigerator. It is already working MUCH better than the old one, and now my bagels are frozen! Just in time for me to buy some ice cream to eat during this warm weekend - you made my day. Again thanks for your help. I really appreciate it.

Michael F.
To whom it may concern,

I am just writing this email to share how wonderful of a help Tom Seymour recently was in helping me find a sublettor for my apartment.

I have rented from ICM for over a year and a half, and while I have no bad experiences to report, Tom surely was the exception to the rule. I was very stressed out about what it might take to find a renter to take my place in my apartment during a rushed period just following my lay-off. Every time I called or emailed Tom, he was very prompt to respond and very insistent on his willingness to help. Not only that, but he made a point to express that ICM would not allow anyone to take over my lease that I, personally, did not feel comfortable with. Since I was on a time-crunch, but also hesitant with the idea to begin with (I've been burned before!), this was especially reassuring.

Tom also made me laugh, remembered my name (and a joke I made in one of my first emails to him), and kept me constantly in the know of the process that was taking place once we found a Sublettor. I would strongly recommend anyone work with him.

To Tom- thank you! You made it possible for me to feel at ultimate ease in making the decision to move out of Chicago... a very difficult decision indeed.

Best regards,

Hannah
I emailed maintenance with an issue. Someone came both times this issue needed to be addressed. The issue was fixed the first time and then reoccurred a day later and they came out and resolved the issue that day. I appreciate the prompt service. Every time there is maintenance in our apartment it is always left clean.- Julie P.

Julie P.
I wanted to write and say how prompt and enjoyable the process for maintenance requests has been. Within a few days, or even hours, repairs have been made and the maintenance crew is always great to work with. Thanks for all that you do. Best wishes to the ICM Office!-Catherine

Cathrine B
Adam, Thank you again for the time you spent with Adam and me earlier this week. I really enjoyed learning more about your business. You and the rest of your team should be very proud of what you have created and how successfully you have come through one of the most difficult periods of time your industry has faced. I am sure that is the product of a lot of hard work and many good decisions.

Bruce T.
Hi Seth, I was pleasantly surprised today when I returned home to find a brand new oven in my kitchen! Thanks for your help!

Emily
Bill, I just wanted to say Thank You for all your help from the day you rented me my old apartment on Wayne through and even past the day I moved out. It's just about 5 years and for the most part those years have been uneventful, which when renting is a good thing. BUT - When I did have an issue, concern or problem, you always got back to me and whether or not I liked the answer or not, you always shot straight with me and gave me the reason behind the decisions. I will tell ya' I think you're one heck of a professional and based on what I've seen from you as the true professional you are in your industry, I would not only 110% trust your judgment when it comes to matters of real estate/renting but on any topic I asked you about. You're a stand up guy and I just really wanted to take the time to say Thank You and commend you for everything you've done over the past almost 5 years. I will absolutely refer people to ICM and when I do I'll make sure they ask directly for you. Thanks again and I have one last favor to ask of you. Please either forward this on to your boss(es) or get me their e-mail addresses so I can do so. I think they need to know how lucky they are to have someone like you working for them. Thanks again!

Peter
The leaky faucet was fixed the next day, which is great. It works great now without any leaks, and the worker cleaned up when he left.- Jessi W.

Jessi W.
He(Yoni) moved our appointment up so that I could see all of the units before other appointments that day. He also answered several of my questions before I even asked them. I can't think of one thing that would have made my rental experience better, Yoni did a really great job.- Bridgette T.

Bridgette T.
Dear Martha, I am writing to sing the praises of one of your leasing agents, James Ratke. James did an incredible job of limiting the stress of my June 30 move, and acted as a resource and buddy through some unusual circumstances that the past few weeks have presented to me. I had a situation where my old landlord told the new tenant (moving into my old place) that he could move in to the apartment before the date that my lease was up (without talking to me), and proceeded to attempt to force me out of my apartment over the course of several weeks. The person living in the place I was moving into, understandably needed to stay in the apartment through the term of their lease, and could not accommodate my old landlord's demands. The situation was stressful, and James was an incredible resource. He was respectful of the people living in the apartment I was moving into, and provide a calming voice when my own reason was compromised by my frustration and confusion surrounding the entire moving industry (except for James). In the end, he helped me to find a creative method of working with the tenants in my new apartment so that everyone walked away happy. I imagine I required more communication and much more reassurance than most new tenants coming to ICM, and James was fantastic about following up with me when I contacted him, telling me when he could get back to me when there were questions he needed time to answer, and adhering to the timelines he laid out. Despite the fact that I can be totally unbearable when dealing with logistical issues and people that I deem unreasonable, James was patient and very professional through all of my phone calls and emails, half of which were completely ridiculous, I am sure. My experience is that James is the type of person that any organization would be extraordinarily lucky to have on staff, and in an industry notorious for poor service and bad attitudes, James is far and away the best person I have come across in the Chicago leasing/rental/moving industry. I might be in jail right now if not for James, and I sincerely hope that his managers (and their managers) are aware of what an asset he is to ICM and the tenants that he is working with. Best Regards,

Kimberly P.
Jon was the best leasing agent we've had the pleasure to work with. Communication with him was a breeze. Not only did he offer us places within our search parameters but he offered up a place that we didn't even think would be what we were looking for (we ended up signing on that place).-Andrew W.

Andrew W.
I just wanted to drop you an email and let you know that the new fridge is great, problem solved. Thanks so much for helping me resolve this issue - I really appreciate your direct assistance and follow- thru. I just re-signed my lease and this helped me feel really good about that. Looking forward to another good year here.

Elisa
I had called to have my bathtub drain fixed. It was fixed the day after I called. He was very polite and and he was done in 5 minutes. There was no mess or hassle. Thank you for your efficient service which is all to hard to come by these days.-Samuel M.

Samuel M.
Thanks for sending the plumber to fix my tub. He got here early and promptly fixed the problem. Thanks so much for the quick response.-Sue S

Sue S.
We have had maintenance come a handful of times. Every time they have come the next day, office has called to let us know and everything was taken care of. By far the best maintenance I have dealt with since being a renter. We really appreciate the help.-Sam B.

Sam B.
I wanted to take a moment to compliment Chris from maintenance. He came to our apartment today (4/7) to help with the recurring maintenance request we had submitted yesterday (we have a smell permeating our apartment that is now believed to be coming from a dead animal in the walls, rather than mold growth from the water damage). Chris was extremely helpful and friendly. He was determined to help us get to the root of the problem and talked me through the progress along the way. I just thought that his hardwork should be noted as we really appreciated it! Thank you!

Allie S.
The staff that called to inform me that maintenance was coming over was polite. The service was done promptly. I am satisfied with the service and my apartment was left clean and neat. Thanks ICM!-Leah P.

Leah P.
I currently reside in your company's apartment at (Address not disclosed) I've loved living with ICM; it's been a great and refreshing experience compared to so many other Chicago landlords. The reason I am writing is to inquire about possible upcoming vacancies. While I like my current apartment, I am going to be living with someone else and am in need of a 2-bdrm. Because of the positive experience, I'd really like to stay with your company.-Sara R.

Sara R.
Just wanted to say that the response to my maintenance request was quick, and Tom was friendly, efficient and took time to explain what to expect. Thanks!

Abena A.
Hey Jon, This is a belated email to let you know that the move went smoothly and things are going well at the new apartment. I really have been meaning to thank you so much for how great you've been throughout my renting and moving process. I am so appreciative of your openness about giving me information, working out the terms of the lease, guaranteeing me parking and being so generally available for any questions or concerns I've had. Moreover, you clearly worked to see that my maintenance requests were taken care of quickly and smoothly - all within the first week of my lease - which was a huge help. The paint job looks great and the cleaning job was fabulous! I'm so excited about the place and it feels great to know that you are available to help out with any issues that could come up. I will definitely send business your way any time that I can. Many many thanks again and I look forward to hearing from you. All the best,

Maren
I just wanted to write an email on maintenance feedback. I called yesterday morning about the toilet not flushing, and my request was filled promptly before I came home from work that day. The problem is fixed, and I really appreciate the promptness. I currently live at (Address not disclosed) and John signed my maintenance feedback. I am very satisfied. Thank you!-Kristin B

Kristin B.
Your staff was extremely responsive to my request. They left the area very clean and fixed the issue completely. I will continue to rent with your company in the future mostly because of how responsive your maintenance department has been in my two years in renting. Thanks-Stephen D

Stephan D.
Good Morning, We will not be renewing our lease. We bought a place in May. :) Dealing with ICM was the best experience of renting from a property management group in Chicago I've had. Thanks,

Alyssa K.
The ICM maintenance staff was very considerate in taking my service order. I called late on a Friday night when your offices were closed, and your office promptly returned my voicemail message early morning Monday. Nice! The service order was fully completed in one day, Monday. I was completely satisfied with the service. Thanks again for your swift response and service.-Michael G.

Michael G.
Good morning,
I just wanted to report that the maintenance person that came and attended to the issues (broken doorknob, leaking taps) did an excellent job and left my apartment to fine shape. I could barely tell someone had been by - other than the fact that the repairs had been made.
Your maintenance staff has always been prompt and competent when addressing repair issues in my apartment. I've lived in an ICM building since 2005 and have always been mostly very satisfied.
Thank you very much for your prompt attention to this matter.
Mike R

Mike R.
My radiator was leaking in the apartment below. I wasn't even aware of the issues until ICM called me. After I received the call saying they would be there within a couple of hours, maintenance arrived promptly. Everything is fixed. Even though they moved my things around to get to the radiator, maintenance put everything back.-Jonathan S.

Jonathan S.
I didn't actually deal with the office staff, as I left a (panicked!) message the night before when my apartment was flooding, But, I wanted to send my compliments on the maintenance staff that was sent. I didn't catch his name unfortunately, but he was FANTASTIC. He really took time to do the job properly and he left my apartment as clean as it could be in the condition the floodwater had left it. He was also very friendly and seemed to really care about the job he was doing. Thanks!- Caroline R.

Caroline R.
We are delighted to continue being tenants with ICM. Thanks for everything you do!-Kathleen B.

Kathleen B.
Thank you for fixing my kitchen ceiling.Both maintenance guys (Jack, David)was really nice and did good job, they also fixed my bathroom wall(even if they don't have to).Thank you once again.

Lisa
We placed a service order online. We particularly appreciated the prompt painting.Everything that has been completed was completed to our satisfaction. Everyone who has been here has been professional, courteous, and diligent.- Kerry B.

Kerry B.
Thank you for your follow up. The staff was prompt, courteous and efficient. I was pleased overall with all aspects of the execution of the maintenance. Thank you, again.-Nate C.

Nate C.
I just wanted to let you know that everything was taken care of this weekend. Sam came over and replaced the large screw in our door with one that fits better and the painter finished the bathroom window. I wanted to let you know that the painter was absolutely wonderful and did and excellent job. He was very nice and considerate as we were at home the entire time he was there. Unfortunately I do not recall his name, but I wanted to give you the positive feedback. Thank you,

Carl
I just wanted to write and thank you for the incredible service you provide. All of my requests have been dealt with professionally and quickly. Have a great day! thank you

Dov S.
Just wanted to thank everyone for how my apartment is coming along! painting, new bathroom, plumbing, light and ect..... have a wonderful fall season!!!

Kelly C.
The maintenance man who came to fix my door and vanity in the bathroom was amazing! He was so helpful and friendly and cleaned up after himself. Thanks again!-Kaytlyn N.

Kaytlyn N.
Maintenance was great. Timely and courteous. He came out in the morning and set pest traps I was very happy with how quickly he got the job done, and was very informative about when to call ICM back. Thanks!!- Kaitlin K.

Kaitlin K.
Everything was great across the board. Thanks for all your help!-Anne V.

Anne V.
I want to thank you so much for everything you've done for us. You've gone above and beyond in every way and you're an awesome guy to boot. I will definitely recommend you to any of my friends looking for places. Thanks again, Yoni, you've really been great.-Devlin

Devlin
I submitted my maintenance order online and process was easy and went smoothly. They were extremely prompt, i submitted two different services orders and had both complete within the next few hours. It's the best service I have had at any apartment building. Everything was left very clean and neat. THANK YOU!-Chanen M.

Chanen M.
Hi - Thanks for sending the maintenance survey. The maint. process has greatly improved over the last 4 years. We are very pleased with it!

Cailyn P.
Unit and Building: The Briar

Experiences with Staff: Excellent

Experiences with Amenities: Excellent

Experiences with Apartments: Excellent

Suggestions: My roommate and I just re-signed for another year at The Briar. We are so happy to be staying and I wanted to say a big "Thank You" to Jerry and the maintenance staff! I had knee surgery this winter and I was so thankful to have our sidewalks always clear and salted everyday no matter what the weather was like. Thanks for all y'all do!

Kerri C.
Thank you for the timely manner in which my window was fixed. The repairman did a great job and did not leave a mess at all.-Jason D.

Jason D.
I just want to say thank you so much to my maintenance person! You are so awesome. I can't hardly believe how quickly you took care of both of my issues. I am so pleased with my new mail box.... Its beautiful. I have not tried the shower drain yet, but I am sure that will go smoothly as well. Thank you again for a job well done! Sincerely,

Aly S.
I have to admit, I was weary of leasing from a company rather than an individual family. My college friends have never had much luck. But, ICM has really proven themselves with me. My maintenance concerns are address fast and in a professional manner. I can happily recommend this company based my own experience. Keep it up ICM. : )

Elisabeth B.
Your office was incredibly prompt in attending to our needs. I am very satisfied with the completed service. The service area was left clean and as it was found. THANKS!-Abby D.

Abby D.
New Tenant Questions Good Morning. I signed a lease this weekend with Brad. Thank you for your help. I was so impressed with the flexibility and efficiency of the renting process this weekend and I look forward to renting from your company. Thank you,

Erica
Hi Seth, Alex really helped me so much yesterday- he went above and beyond and came by after he was done to make sure I got in. I was so appreciative. I am so grateful that ICM came through for me when I needed them. You guys have been so good to me time and time again. Thanks so much Seth. When things are back in order, I hope to send some cookies or something to ICM. Thanks!

Maggie L.
The repairman came to our apartment when we weren't home, but he was very courteous of our space and did not move things around/leave things dirty. Our maintenance order was addressed very quickly - a lot faster than any of us thought. Couldn't be happier. He/she even fixed all of our problems (totaled more than 4 or 5 I believe). I was very satisfied with completed service as all of our concerns were addressed promptly and were taken care of. -John H

John H.
Thank you for taking care of the maintenance issue. My sink is working perfectly fine now. I was at work all day, so I'm not sure about when the maintenance worker performed the task, but again I really appreciate it.- Mike L.

Mike L.
We didn't have any interactions with the office staff. I sent out an email detailing the problems that we were having with our apartment, and the problem was fixed. Both problems that we reported were taken care of in less than 24 hours (in one case in less than 2 hours) We were very satisfied. The service area was left clean and neat. We were not able to tell that anybody had been in our apartment, except for the fact that our shower and toilet were fixed. -Layne L.

Layne
Derek recently came to my apartment to put plastic over my bedroom windows. i came home to find he had actually done ALL the windows in the apartment! he did a fantastic job, and went above and beyond. thank you, derek! such a great surprise!

Lindsey P.
I processed my maintenance request online. It was easy to find from the home page. You got back to me in under 24 hours, and the plumber arrived at the approximate time you indicated in our phone conversation. This issue was fully resolved. Overall, very pleased with how this was handled. Thank you.-Holly E.

Holly E.
I just wanted to say thank you to the maintenance guys who responded to my issue in the apartment. I was frazzled and the person who came to help was wonderfully accomdating and helpful.

Natasha K.
It was extremely fast and easy to work with Yoni. We told him what we were looking for, he found us the perfect place that suited our needs within an hour and we signed that night.-Sara R

Sara R
Hi Seth, I wanted to express my gratitude to ICM Properties for the great 2 years I spent in my SoPo apartment. I had a great experience with ICM and have recommended ICM to my friends. Perhaps our paths will cross again in the future. All the best,

Molly S.
The maintenance man took care of my problem within 24 hours which I really appreciated! Thank you for the speedy service!-Andrea B.

Andrea B.
Just wanted to say the new paint job in the hallways looks great. Definitely a vast improvement over the beat up walls before! It was also great to see fresh mulch and plants in place. I was glad to see the signs ICM put up on our doors - great job! Sincerely,

Bridget
I wanted to take a moment to thank you for the wonderful work you did! I put the request in on Thursday evening and everything was fixed by Friday afternoon! Thank you so much for the wonderful prompt service. Thank you!

Dorrie F.
Landscaping LOOKS GREAT! Your guys did a great job on the front and back of the building. it looks so good. Even the neighbors next door said it looked great. Thanks for that!

Mike
Thanks maintenance for coming to check/fix my AC unit!

Shannon M.
The painter, David, was very helpful and kept me informed about what was going on each day and listened to my concerns about the apartment and it looks amazing now.-Nicole C.

Nicole C.
Hi David,

Please see below.

1.       Was our office staff considerate while taking your service order?
Yes. They promptly responded to the message I left early morning for the maintence request.

2.       Did we take care of your service order promptly or when we promised?
Yes. ICM responded to my maintenance request shortly after it was requested and the job was completed upon our return to the apartment that evening.

3.       Were you satisfied with the completed service?
Definitely. The maintenance team always does an excellent job completing the task at hand.

4.       Was the service area left clean and neat?
Absolutely. There was no trace that they were even there! Did an excellent job of cleaning any mess near or around the service area.

Thank you!

+++++++++++++

Hello

Our records show that maintenance was scheduled at your apartment yesterday. Your opinion is important to us. Your comments will help us serve you better. If you have a minute to respond to the following questions, we would really appreciate it!

Maggie M.
Just wanted to say thank you so much for getting my repairs done so quickly. I am the resident in 19XX W. Wilson unit XX. Having just moved in over Memorial Day weekend, it can be a little chaotic so I appreciate you getting everything done so efficiently. It definitely makes my new apartment that much more enjoyable! I was so glad to see that the window with the crack was replaced too. If it was any other window I would not have been so antsy about it-just happens to be the main window that everyone sees when they walk into my place. I understand getting the brown gunk cleaned off from the outside of the window may take a little bit more time since it is a non emergency. Hopeful it can be done in the next couple of weeks? Once again, thanks for all of your help and for being so responsive to my numerous maintenance requests.

Bridget M.
Once again, thanks for the amazing response time on these issues I've been having in the unit. The electrician stopped by today and fixed the electrical outlet P.S. Your maintenance crew and pest control folks rock, of course. Thanks for sending smart, awesome folks to take care of these things.

Sheba W.
One of the reason's I have stayed so long is because the maintenance is exceptional. The other day I had an issue with the toilet. The guy was at my place a half hour later after sending the email. Usually there is always someone out to my place within one day of sending the request. I give you guys very high grades for service.-Shawn K.

Shawn K.
Tony - I just wanted to thank you for always helping me. The late / early panic phone calls w/ my toilet and etc, you have always handled w/ such grace! I truly appreciate it and I hope to have a brightened your day.

Janet
Alex - Thanks for being patient w/ me. I found a nice 1BD, wood floors, UpD bath for $500 + Util. Got my M-T-M. All the best to you @ thanks for your time.

Mike S.
Hey James,

I just wanted to say thank you for everything. The window was installed today and it looks great. Plus, the man who installed it was very friendly and did a great job. Jess and I have been really pleased with the progress and we wanted to extend our gratitude to you and ICM.

Have a great weekend!

Joshua W.
Thank you for replacing the lock on our mailbox! We came home yesterday to find the new key. -Kathryn S.

Kathryn S.
Dear Martha - Thanks so much for your Kindness. Please extend my thanks to the owners of 432 - I am most grateful for them. Sincerely,

Emily M.
Hey Eileen! Just wanted to let you know I appreciate the quick responses to the maintenance repairs! Everything has been awesome so far! Love the place:) Thanks!

Kelly S.
I AM BLOWN AWAY. A NEW STOVE WAS JUST DELIVERED. I HAD ISSUES WHEN I COOKED WITH THE SMOKE DETECTOR GOING OFF. A NEW DETECTOR WAS INSTALLED, THEN MOVED AND NOW A NEW STOVE! THE SITUATION HAS BEEN RESOLVED. THANK YOU. I'M ELATED.-Gretchen J.

Gretchen J
I'm very happy that the sink is fixed. The maintenance man was very considerate and polite. I have to say it's wonderful and neat in the repair. Thank You very much!-Amelia S.

Amelia S.
We sent in our service order via e mail. Everything was completed within a week of request and, when a date was give for service, you were there. When the ceiling was being painted, a little patching dropped on the floor (but was cleaned up the next day upon painting), and a little bit of packaging was left behind with a ceiling fan installation, but for the most part everything was cleaned up and taken out by the maintenance staff.- Brittany S.

Brittany S.
To all the Maintenance Crew - I wanted to say thank you for all of your help with my apartment every request has been handled quickly and the guys are always friendly and courteous. I stayed with ICM because of the customer service and you have been great to me and keep getting better! Thank you so much. It really is appreciated! Sincerely,

Holly H.
I had a really great experience with Bill Riley. He was such a go getter in getting the keys to show the place. He also made the paper work and payment process fast. Thank you.

Tarek U.
Yoni was very quick in his follow-up and willing to work with his manager to try and negotiate price and updated features for my new rental.-Candace R.

Candace R.
The Maintenance service guys are always incredibly polite and helpful. We were happy with the turnover time, especially since it was a problem we needed fixed quickly (bathtub not draining). They were here just after lunch when we contacted them in the morning. The guys are always very respectful.- Ken G

Kenny G.
I was so happy with the maintenance request I put it! They completed several things within 48 hours. I asked them to fix my ceiling fans and they totally replaced them! I never would have known anyone was in my apartment, it was left so clean! I am thrilled with the service, thank you!-Penny Z.

Penny Z.
Jon was very honest, eager to help and great to work with-Mohammad Z.

Mohammad Z.
Good afternoon, This is just a quick email to let you know that the maintenance in our apartment has been completed today. David, our maintenance representative, left a feedback card and I wanted to let you know that even with a few bumps (to be expected), your crew did an excellent job of showing up each day, completing the required items, and overall, I'm very happy with their efforts. We had at least three different individuals visit our apartment for the various stages and although I did not meet the first, all were very professional and considerate as I work from home and my boyfriend works later in the day, so we were both in the apartment. I was surprised at the quickness of fixing this - and on a Sunday.

I hope this is helpful!

Best regards,

Rachel & Ken
Just wanted to say thanks for the prompt attention to the maintenance requests that I made the other day. I've been so pleased with the service of the maintenance people! I have lived at my current apt for the last two years and just signed for a third year, and every time I've made a request its been addressed in a timely manner so THANK YOU. I wanted to especially acknowledge the people that fixed my heat during the winter. I told him my heat wasn't working and he was at my house within 30 minutes and fixed the problem right away. This happened twice within the last two years, and each time ICM's workmen came over and resolved the issue immediately. thanks again, and keep it up!

Miraj
ICM - We want to thank you for installing new carpet in our living room! It looks great and we are looking forward to another year at XXXX Lakewood. Thanks again,

Amanda & Dan
Hello friends at ICM, I just wanted to say thank you for everything the past three years--I have never been so happy with a property management company. The only reason I'm leaving ICM is because I'm leaving Chicago, but if I ever come back, I'm coming straight to you guys. Thanks again for everything!

Rejane P.
Jon was really great. He listened to our requests and showed us apartments that had all the specifics we were looking for. In the end we went with an apartment that we didn't even know was on the market and didn't think would fit our needs. Thanks to Jon we made time to go see it and it was exactly what we were looking for.-Robyn

Robyn
Just wanted to extend a warm and eager "thanks!" for installing the ceramic tile in my bathroom. It really adds so much! I am so, so pleased!

Sarah P.
We were once again very satisfied with our maintenance service from ICM. I filled out an online maintenance request. I submitted the request at approximately 10 pm and John was at our door first thing the next morning. We had a problem with the light fixture in our kitchen, and John replaced the unit with a much more attractive and functional replacement. He was efficient, personable, and professional, as he has been in the past. Thanks- Spencer H

Spencer H.
We have been with ICM for over a year now, and Tom and the maintenance staff have been INCREDIBLE. Tom returns our calls within the hour, and is always friendly and so helpful. He continuously overextends himself to assist my roommate and I with whatever we need - whether its maintenance or lease questions. In addition, the maintenance staff has re-tiled our bathroom, painted the entire apartment, and installed/removed our air conditions on numerous occasions. They are always friendly when they come over. I could not ask for a better management company. I would recommend ICM to any friend or family member.

Brooke
Dear Maintenance,

I wanted to thank you guys so much for your quick turnaround. Less than 24 hours after I submitted a request, you guys were out to fix my maintenance issues. I really appreciate the fantastic customer service.

Have a great day!

Sincerely,

John Fidler

Jon F.
the staff was very nice. The problem (tub wouldn't drain) was taken care of the next day, which was prompt considering that I called after hours. I am extremely satisfied with the completed service (the drain is fixed). The area was left clean. Thank you!-Danielle J.

Danielle J.
I emailed my maintenance request. It was taken care of very quickly. I put in the request on Saturday and it was taken care of on Monday. The maintenance man that came did a fantastic job. It was as if he wasn't even there after he left.-Ashley J.

Ashley J.
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Thanks for the new bathroom vanity and bathroom touch ups. Jack did an excellent job installing. Samatha got everything set up quickly.

Daniel M
The guys who came by to fix the water heater did a great job yesterday, and we've got hot water again, so thank you! Thank you for your prompt response. As always, it's really great knowing that we are working with such helpful people.

Paul C.
I was very pleased with results of my maintenance request. I emailed the request on Saturday and they fixed everything on Monday. Everything was neatly done and they were careful about not letting my cat out. Thanks!-Kelsey H

Kelsey H.
Hello! I just got home. You guys are AMAZING! Thank you so much for taking care of everything so quickly and efficiently! Thank you again, i really appreciate you coming out so promptly,

Katherine
Made the (rental) process quick and easy and helped us with what we were looking for. He explained the current real estate market to us and was quick with whatever responses we need. Our real estate agent, Yoni, had a great perosnality as well.-Shane O.

Shane O.
Hi Seth,

Me and my fiancé just recently signed a lease with your company for an apartment on Wilson, and we wanted to say that we had a really good experience. We had looked an 15-20 apartments, and been in contact with several agents before Dave showed us the apartment we ended up signing for. I just wanted to tell you that Dave was the only agent we met with who didn't push or try to force us in to applying. He made us feel comfortable and calm in making such an important decision. People do realize that if you don't apply fast the apartment might be gone, but the last thing you need is an agent who is more interested in your signature than showing you your future home. Many thanks to your company's excellent costumer service and especially your agent Dave. All the best -Jonatan S.

Jonatan S.
The online (maintenance request) system is very efficient. I am satisfied with the completed maintenance service, I can shower now! The service area was left clean and neat.-Kate N.

Kate N.
I received a voicemail confirmation of my maintenance request notifying me that someone would be out within the day. The service was extremely prompt. I was more than satisfied. When I placed the request for my leaky sink faucet to merely be tightened, it was a wonderful surprise to see they had installed an entirely new faucet.

Anna B.
In the past, the office staff has been great. our request was handled incredibly promptly! We submitted the form at 10 p.m., and it was taken care of less than 24 hours later! We couldn't believe it! The new fixture is a million times better than the old one. Thank you so much! We also appreciate how promptly the sidewalks get shoveled after (even during) a snowstorm. Your maintenance team is awesome!-Sunny M.

Sunny M.
This letter has been a long time coming. I just want you all to know how lucky ICM Properties is to have Jerry as an employee. He takes immense pride in The Briar and I can't even imagine the condition the building would be in without Jerry. He knows this building top to bottom. He always answers his phone and he usually fixes maintenance issues from tenants the same day it is reported. Jerry is the guardian of this building too, as he's told me and I've witnessed he often will sit in the lobby on Friday, Saturday and Holiday nights to make sure everyone gets home safe. He is very friendly with all the tenants. It was an absolute pleasure to get to know Jerry and the Briar building. I really think that the Briar is a very special building and I have a new affinity for it and as long as Jerry is here, I know that the building's general maintenance and condition is in the best hands it could be in. Thanks for your time.

James R.
Experiences with Staff: Super nice. Experiences with Amenities: After a hottub was found underneath the bed of our apartment, we had a lot of bonding time with the maintenance men hired. We wanted to let them know that we appreciate their help and consideration, and we really enjoyed how they went above and beyond for us. Great guys!

Carolyn G. Drea J. & Katelynn W.
Hello, I just want to give a huge thank you to whoever came out and fixed (replaced!) the fan in my room. As I don't have access to e-mail at work, I had realized coming home that I had forgotten to give my address in my original e-mail and felt like an idiot. But I want to thank whoever went to the trouble of finding my address without even contacting me and then helped me out by fixing the fan problem. I am incredibly appreciative and hope you have a great day! Thank you again!

Chris C.
I used the online form for the maintenance request. I was really surprised to find the blinds fixed within a few hours. It was very tidy, I didn't even realize that maintenance had been in the apartment right away. Thanks for the continued great service. -Lori S.

Lori S.
I just wanted to send you a quick thank you note. The new refrigerator arrived and its fantastic! Thank you so much for that. I think we're finally all moved in, and the apartment is working out great. Thanks so much for everything.

Andrew
I wanted to let you know that our snow removal had been really excellent this week. I appreciated how early they have been out in the mornings and that they come back later in the day if it is still snowing. Thanks,

Angela
Seth is incredible. He always takes care of things quickly and is very positive. Experiences in Apartments: My maintenance requests have all been completed on the day of the request. This company has been extremely responsive in any request. I can not believe how simple it is to make a maintenance request and that everything is always done immediately, even on our worst snow day. it is quite remarkable. I really appreciate all of your professionalism and promptness. I love this apartment and hope to be staying for a long time.

Maggie L.
The plumber who took care of our toilet and kitchen sink was VERY nice, professional, and efficient. Everything handled quickly and professionally.

Brant R.
The office staff were considerate. The service was very prompt, within 24 hours of our request. We had many requests and they were all taken care of. We didn't even know someone had come to fix things until the lights worked that were previously burned out. -Alexandra K.

Alexandra K.
HI Seth - I came home to wonderful wishes come true tonight! Thanks you so much! Please share my thanks with the maintenance guys. I think John was here? I'm very very pleased! Great work.

Luke S.
I am very very pleased with the job your maintenance crew did. The lights went out both inside and outside of my apartment all at once last night and it made it very difficult to see/scary to get into my apartment after dark. They fixed all of the lights, both outdoors and inside, and I am very very happy and feel much better about coming home after dark. I want to thank you/them for doing such an awesome job and give my sincere thanks and compliments.

Ashley B.
My husband and I have had a great experience with ICM, right from the very beginning. We met with Seth Kramer when we were searching for a new apartment and he was such a blessing to work with. He made sure he got to know exactly what we were looking for and what our budget was, and only showed us places that he thought we would fit into. He was completely forthright whenever we asked him questions, and made sure we had all the information that we needed before we made our decision. We decided on a gorgeous apartment that we still live in today, and looked forward to moving in a couple months from then. When move-in day arrived, it was two days after our honeymoon had ended and we had just driven straight through the 20 hr drive from Colorado to Chicago. We arrived in Chicago and called Seth to get our keys. We had forgotten that it was Memorial Day! Luckily, Seth has a huge heart and left his family gathering in order to give us the keys to our apartment so that we could rest. Since then, we have settled in nicely and can't imagine living anywhere else. Renting from ICM has been so much better than any other rental company we've ever been with. Someone is always available to talk to us and answer our questions, and the maintenance is fantastic! We've never had to wait more than a day for any maintenance request that we've put in. If, for some reason, we were to move within the city to another apartment, it would definitely be to another ICM building. :)

Kiwi and Matt
Just wanted to say thanks. y'all have been really fast fixing stuff lately. thanks!

Mike
Thank you for fixing everything we asked in a timely matter! We appreciate it!

Michelle P.
I wanted to take a moment to say thank you to ICM. I had sent a letter requesting increased options for bike parking and within a few months, new bike racks were installed. I was overjoyed and pleased to know that my request was heard. Thank you, it truly makes a difference for those of us who live in the building and ride.

Holly
Thank you David for fixing my bathroom ceiling,everything looks good and clean

Elizabeth C.
I just want to say that my last apartment was an old building that had a "mom &pop" landlord. I am a low maintenance sort of person but when there is a problem I can't fix, of course I have to ask for help. It was terrible dealing with my old landlord, like pulling teeth. When my bathtub clogged here in my ICM apartment I seriously couldn't believe how professionally it was handled- and SO quickly. Everyone was nice, to the point, no nonsense. Aside from the standing water in the tub being gone, there was no indicator anyone had been in the place at all, thats how clean it was. So thanks to everyone along the line for this positive experience, I am still marvelling over the awesomeness. Thanks alot-Delia H

Delia H.
First off, I will start off by saying that this is way over due. I have lived in an ICM apartment for the last 6 years. In those last six years, I have lived in two separate buildings.

Seth is truly amazing. He worked with me to find my first apartment when I moved away from my roommates. He had just started out with ICM. I want to say that I was his first apartment rental he had. I lived in that apartment for the last 5 years. Last year some huge changes happened at the end of July and I needed to move ASAP. Seth helped me find an apartment in four days time (yes! Really, 4 days!!) that was move in ready! Thank you Seth!!

The whole staff at ICM has been so accommodating and helpful to me. I would not have been able to have such a wonderful experience at a different rental company. I truly feel like Seth is a friend and not just a rental agent. Trust me I realize that ICM could have told me to shove it when I told them I had to move out in 4 days time. But you know what, they didn't. Seth helped me and made a very bad situation so much better.

Then not to mention just a few days ago, I asked ICM to sponsor a charity event that I am doing, and they did! Thank you for that ICM.

Again, I truly can't thank ICM enough for how they have treated me over the last six years. Its a pleasure to rent from a company that cares. You don't find Companies like this everyday.

Tracy H.
Yoni really listened to me and didn't try to upsell me on anything. He showed me exactly what I wanted and what I could afford, and I appreciate that. He's also very patient, kind and funny, and has gone out of his way to help me out.-Julie N.

Julie N.
Hi, Thank you so much for sending the painters yesterday. The place looks a thousand times better!

Leanne K.
Our experience with the maintenance staff and ICM was phenomenal. We really appreciate the prompt service and quality. Thank you-Santosh P.

Santosh P.
Hi Bill! I called the office a moment ago, and they advised that I send you an email. I just wanted to sincerely thank you for the new windows in our apartment. Already, in the 2 days we have had them, the difference is amazing. We can walk into our closet without freezing! No more wind blowing in our living room! It is like a whole new apartment. I sincerely appreciate all the care you have given us. Your window guy could work a little bit on his customer relations, but other that that, I cannot speak highly enough about ICM Properties. Thank you again for everything, and happy holidays. Sincerely,

Erica G.
ICM is always on top of maintenance service and requests. Thank you! Everything works perfect and we are satisfied.

**********************

Our records show that maintenance was scheduled at your apartment yesterday. Your opinion is important to us. Your comments will help us serve you better. If you have a minute to respond to the following questions, we would really appreciate it!

1.       Was our office staff considerate while taking your service order?

2.       Did we take care of your service order promptly or when we promised?

3.       Were you satisfied with the completed service?

4.       Was the service area left clean and neat?

Thank you!

Melissa I
Thank you ICM maintenance for adding new pigdin spikes! Not having to worry about stepping on poop or being afraid to walk out the front door to our building is no longer an issue!! Thank you so much

Tracy H
You sent someone over the morning after I submitted the maintenance order online. you were extremely helpful. The space was absolutely left clean. We always appreciate your assistance! Thank you!-Erin C.

Erin C.

Jon was familiar with all the properties in his system. That was really helpful to funnell down only to a couple of the best properties for me.-Ken S

Ken S

I love how fast you fix things and how accurately you fix them. Thank you!-Genevive N.

Genevive N.
Thank you so much for coming to check on my stove so quickly. You guys are the best!

Chris S.
Dear Sirs.

While my son Nick was away on vacation your people painted his whole apartment. They did an outstanding job and we are very impressed with the quality of the job and the cleanup. Everything was put back exactly in the right place as well. Thank you so much for taking care of this large job while he was away.

Thank you for all you do. Sincerely, Bette P.

Bette P.
Hey Billy! Just wanted to thank you and the maintenance team for coming out to James and I's apartment so quickly! ICM rules!

Maria Z.
Lydia W.
Seth - Thank you for helping us with our new kitchen floor. It makes our apartment more of a home. Thank you for going above and beyond.

MacKenzie & Vic
Just wanted to let you know....it has been several weeks and several cold cold days and still no banging from the radiator! Mild, mild, tapping, but it is nothing compared to the banging. Wanted to thank you again for your perseverance. We are all sleeping much better!- Emily G.

Emily G.
He(Yoni) seemed really devoted to try to get me the exact place I wanted conditional on what was available. His effort went beyond what an average agent would have exerted, and I appreciated it greatly.-Irina A.

Irina H.
Hi Brad - I will be living with Laurie and one other girl (3 people total) and am looking for a 3 person place. Let me know if you have any great apartments available:) We have loved ICM properties, and our awesome apartment!

Ashley
Bill, Tom, and everyone @ ICM - I just wanted to write and say thank you for all the great work you have done in my apartment. Taking over a sublease is hard and I was so stressed about having to paint and clean everything. The paint and tile work you did were awesome and have relieved so much of my stress. I am happy and excited to be renting from you. here's to the future! Thanks,

Katherine M.
ICM,

I'm writing to thank you for your responsiveness in addressing my maintenance requests, especially to David L., another David, and the building engineer, Tony (and anyone else I may not have known about) who have been getting the bulk of my complaints. From fixing the closet door to increasing water pressure in the shower, the repairs were above average to excellent. I also appreciated the speediness in which some of the requests were being fulfilled (a few times, the repair would happen the next day after I submitted the online form).

Great job maintenance crew.

Again, thank you!

Christine C.
Thank you for taking care of our bathroom fan and light. Thank you for also swapping out our smoke detector.

Ross D.
Thanks again for making finding my first apartment in Chicago such an enjoyable experience--I had alot of stress and anxiety over it, especially after having such a HORRIFIC experience with an apartment search firm on Saturday. But, working with you in particular, and ICM has already been a positive experience thus far. I look forward to moving in come August 1st!

J.S.
I have had maintenance done in the apartment on three separate occasions. The following applies to all three occasions. The staff has been very considerate when taking my service orders. The service is usually performed within a week of requesting service. I am Very thankful to the maintenance staff, they have always left the place neat and clean. Thank you so much-Megan D.

Megan D
Just wanted to let you know how impressed I am with the maintenance here. They've been prompt and friendly and I really appreciate how quickly everything has gotten fixed. Thank you again!- Eva S.

Eva S.
Dear Maintenance Team - Thank you for all of the help you have given us with this apartment and building. you are fast, efficient & courteous. Again thanks so much!

John & Jennifer
Thanks for the chance to respond. I couldn't be more happy with the facilities service you provide to us. A++ in my book. Please see my responses below.

Hello

Our records show that maintenance was scheduled at your apartment yesterday. Your opinion is important to us. Your comments will help us serve you better. If you have a minute to respond to the following questions, we would really appreciate it!

1.       Was our office staff considerate while taking your service order?

Very

2.       Did we take care of your service order promptly or when we promised?

Next day service, both orders were completed.

3.       Were you satisfied with the completed service?

Extremely

4.       Was the service area left clean and neat?

Extremely

Alex M.

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