Testimonials

  • I had a really great experience with Bill Riley.  He was such a go getter in getting the keys to show the place.  He also made the paper work and payment process fast. Thank you.

     

    Tarek U.

  • Seth,

    I just wanted to send a quick email of thanks.  We spoke with a female employee of yours on the phone earlier today.  And she was exceptionally helpful.  By coming to our apartment and helping us retrieve our keys, she went above and beyond all expectations of service and assistance.  I wish I was able to catch her name, so I could be more specific.  Please give her [female employee working on Sunday, July 17] a personal thank you from the two of us.  We're super grateful for her outstanding good nature.

    She has seriously revitalized our appreciation for ICM Properties.

     

    Thanks again,

     

    Ryan H.

     

    Ryan H.

  • Dear Sirs.

    While my son Nick was away on vacation your people painted his whole apartment.  They did an outstanding job and we are very impressed with the quality of the job and the cleanup.  Everything was put back exactly in the right place as well.  Thank you so much for taking care of this large job while he was away.

    Thank you for all you do.  Sincerely, Bette P.

     

    Bette P.

  • Thank you for sponsoring me as an American Cancer Society Charity Runner. Your gift has not only helped me to inch closer to my fund-raising goal, but it has helped the American Cancer Society in their mission of eliminating cancer as a major health problem by preventing cancer, saving lives, and diminishing suffering from cancer through research, education, advocacy, and service. If you'd like more information on all they are doing to meet this goal, please visit www.cancer.org or for call 1-800-ACS-2345. Your gift means very much to me, I am honored to have your support! Thank you very much! I will do my best! Kevin ++++++++++ Kevin We think this is a great cause and are proud to support your efforts. On behalf of everyone here at ICM Properties, Inc. good luck with the fund raising, training and your run! Best of luck! Seth Kramer Manager +++++++++++ Hello, My name is Kevin XXXXX. I am a current tenant in One of your chicago apartments. I am running in the Chicago Marathon as a charity runner for the American Cancer Society. I have sent you an e-mail for a donation and I wanted to let you know that it wasn't spam. I have had several family members and a very close friend of mine die of cancer. So I have decided to raise money for cancer research. It would be very wonderful if ICM would help me with my goal. Every penny helps!! Thank You,
     

    Kevin

  • I wanted to pay a compliment: your maintenance team has been impeccable in the past. Thank you for your prompt service!
     

    Sophia M.

  • Seth, Just wanted to thank you for setting up the cleaning for last Friday. Cesar and his team did a great job and we are very happy with the results. Thanks again,
     

    Nathan

  • My name is Austin B. I came in earlier about the spare keys. You have been more than helpful in making those keys for me and I truly appreciate that. You guys at ICM are always on the ball when it come to maintenance, and everything I have ever asked has always been done quickly. . Also I got the mail box key Sam dropped off, which is great.

     

    Austin B.

  • I just wanted to say thank you to the maintenance guys who responded to my issue in the apartment. I was frazzled and the person who came to help was wonderfully accomdating and helpful.

     

     

    Natasha K.

  • Hi Bill! I called the office a moment ago, and they advised that I send you an email. I just wanted to sincerely thank you for the new windows in our apartment. Already, in the 2 days we have had them, the difference is amazing. We can walk into our closet without freezing! No more wind blowing in our living room! It is like a whole new apartment. I sincerely appreciate all the care you have given us. Your window guy could work a little bit on his customer relations, but other that that, I cannot speak highly enough about ICM Properties. Thank you again for everything, and happy holidays. Sincerely,
     

    Erica G.

  • Thank you so much for my new windows in my apartment! I really appreciate the hard work of the ICM folks. It took less than a day to install and it will help keep me warm this winter. Thanks!
     

    Jen

  •  

    Hello Seth  I'm sure you don't get these very often, but I want to say thank you for fixing my bathroom (if you can please send the thank you to your team).
    I really appreciate it.   Have a great rest of he week!   Alejandra L.

    Hello Seth  I'm sure you don't get these very often, but I want to say thank you for fixing my bathroom (if you can please send the thank you to your team)  I really appreciate it.   Have a great rest of he week!



     

     

    Alejandra L.

  • Hello, I just want to give a huge thank you to whoever came out and fixed (replaced!) the fan in my room. As I don't have access to e-mail at work, I had realized coming home that I had forgotten to give my address in my original e-mail and felt like an idiot. But I want to thank whoever went to the trouble of finding my address without even contacting me and then helped me out by fixing the fan problem. I am incredibly appreciative and hope you have a great day! Thank you again!
     

    Chris C.

  • Experiences with Staff: Super nice.   Experiences with Amenities: After a hottub was found underneath the bed of our apartment, we had a lot of bonding time with the maintenance men hired. We wanted to let them know that we appreciate their help and consideration, and we really enjoyed how they went above and beyond for us. Great guys!

     

    Carolyn G. Drea J. & Katelynn W.

  • I made my service order via email, so I didn't talk to anyone, but when one of the maintenance guys called me, he was very polite and professional. The small items I submitted were taken care of right away, within one day. The bigger item (painting) I assume will happen in the next few weeks. I got home and everything was fixed. Except for the repairs, I would never have known anyone was there it was so clean. Thanks!-Grace E.

     

    Grace E.

  • I would like to thank you (ICM) for getting to my apartment so quick to fix our frozen pipe! I understand maintenance is very busy right now but thank you for making it out here so fast. I have rented from many places over the past few years and ICM definitely has the best maintenance. Even the workers themselves are EXTREMELY nice and I have never had a complaint! Again, thank you for your quick responses and great employees! Try to have a great weekend! :)
     

    Natalie

  • Everything has been taken care of. Thanks, Bill. The window job was done well and Tony took care of the other things. Have a good weekend.
     

    Kristen

  • Experiences with Staff: Great, very helpgul.  Maintanence is super quick in response and fixes everything well.

    Experiences with Apartments: Apartment is awesome, kept in great shape, very good rent.

     

     

    Danny

  • Dear Maintenance,

    I wanted to thank you guys so much for your quick turnaround.  Less than 24 hours after I submitted a request, you guys were out to fix my maintenance issues.  I really appreciate the fantastic customer service.

    Have a great day!

    Sincerely,

    John Fidler

     

    Jon F.

  • I just wanted to say that the newly painted walls, the cleared building entrance, and the new carpeting look GREAT! Thank you!
     

    Rejane P.

  • Hi, I would just like to express my happiness with the maintenance staff! I put in a ticket last night and when I came back from work today Lionel took care of everything for me, which was fantastic service. Thanks for the quick response!
     

    Rob G.

  • testimonial-maureenbOn behalf of the youth and families served by the National Runway Switchboard (NRS), Thank you for your gift of $400 to offset the cost of a new awning in front of our office. "at age 15,Leticia felt that she was "in the way" when her faterh remarried and his new wife brought children of her own into the house. Leticia left home with her boyfriend. For 4 years, they meve across the country working various Jobs and living in motels. Leticia's Boyfriend left her in a small town in Missouri when he started dating someone else. Leticia walked into a convenience store and asked for help. The woman working behind the counter told her about NRS and gave her the phone number. NRS facilitated a call between Leticia and her father. And with a home free ticket Leticia was on her way home after 4 years of living city to city without family Your gift will reach out to youth like Leticia and their families in crisis. Because generous donors are there for NRS, we are there to handle more than 100,000 calls annually. With your support, NRS can ensure the cashier at a convenience store in a small town in Missouri knows 1-800-RUNAWAY is a call to help. Warmest Regards,

     

    Maureen B.

  • Our experience with the maintenance staff and ICM was phenomenal. We really appreciate the prompt service and quality. Thank you-Santosh P.

     

    Santosh P.

  • Dear Jon, I hope you are well. I am happy to report that I have re-signed my lease for another year. I have attached a copy of it to this email but have also put the hard copies in the mail. I just wanted to ensure it got there by the deadline date. Also, I wanted to comment on the improvements of the maintenance and the response time since I've been a lessee. In particular, Bill from maintenance has been great in honoring my requests. It is one of the main reasons I have stayed with ICM all these years.
     

    Kristy B.

  • Brad, Thanks a ton for helping me out, I wasn't sure who to contact for emergencies since Harvey was out of town. Some guy came over here (promptly I may add) and fixed the toilet! Thank you so much; I appreciate it! Sorry for bothering you on a Sunday. Enjoy your afternoon. Thanks,
     

    Josie

  • testimonial-alexaThank you for your time & effort spent getting me a new working dishwasher! Nick and I really appreciate your patience and diligence... we absolutely love the apartment! Thank you!!

     

    Alexa

  • Thank you ICM maintenance for adding new pigdin spikes! Not having to worry about stepping on poop or being afraid to walk out the front door to our building is no longer an issue!! Thank you so much

     

    Tracy H

  • Hi David,   The maintenance we had was changing light bulbs in the main stairwell.  I found ICM responded promptly from the time I placed the service order and I was satisfied with the service.  Hope this helps.

     

    Daniel M.

  • Thanks so much! You guys are always prompt. Kyle +++++++ Kyle I have called your building engineer Tony to take a look at this for you. He will try and get by today. If he can't resolve this we will take it up to the next level. ++++++++++ Hi-- This is Kyle. Can you have someone come by tomorrow and fix my oven/burners? The oven isn't working and two of the burners aren't working. Thanks a lot,
     

    Kyle

  • The leaky faucet was fixed the next day, which is great. It works great now without any leaks, and the worker cleaned up when he left.- Jessi W.

     

    Jessi W.

  • I am very very pleased with the job your maintenance crew did. The lights went out both inside and outside of my apartment all at once last night and it made it very difficult to see/scary to get into my apartment after dark. They fixed all of the lights, both outdoors and inside, and I am very very happy and feel much better about coming home after dark. I want to thank you/them for doing such an awesome job and give my sincere thanks and compliments.

     

    Ashley B.

  • To whom it may concern: This is Kevin XXXXX at XXXX N. Damen XX. I just wanted to say thank you for installing a ceiling fan in our living room! Also for the quick response to fixing our window screen. I've always been impressed with the maintenance for ICM, but specifically within this last year, you've been fantastic! So thanks again!
     

    Kevin

  • Every time i put in a request I am impressed by how quickly it gets taken care of!  Thanks for that!  You took care of this two weeks before you were supposed to do it!  I am satisfied so far! The kitchen faucet works great.  it was nice to do dishes last night with warm and cold water and not have it spray me in the face.  The service area was left very clean and neat.  Would not have know they were there if you didn't call and i didn't see the new things.  Thanks again!  Very very happy!

     

    Mike E.

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  • Hey Seth,

    I was just writing to let you know how pleased we have been with the efficiency and communication we have received from you guys.  It has taken a ton of pressure off of our move and got us through that rough start relatively quickly.  All of the maintenance work has been completed quickly and to a high standard.  Now that we have lived in the place for a month we have only noticed minor things.  The service was completed in a timely manner.  We have received nothing but A+ service from you guys and this is a minor issue.  Get back to me in your convenience.

    Thanks,

    Trent
     

    Trent E.

  • I just want to say thank you so much to my maintenance person! You are so awesome. I can't hardly believe how quickly you took care of both of my issues. I am so pleased with my new mail box.... Its beautiful. I have not tried the shower drain yet, but I am sure that will go smoothly as well. Thank you again for a job well done! Sincerely,
     

    Aly S.

  • Dear ICM:  Greetings! This is Mary, sub-lettor at Winona.  Thank you so much for a wonderful experience. I would recommend ICM to anyone looking for a great apartment -- I loved my time on Winona and recently purchased a condo, which is why I'm not renewing the lease. If there's anything you all need from me, please let me know.

     

    Mary F.

  • Hi Seth, I was pleasantly surprised today when I returned home to find a brand new oven in my kitchen! Thanks for your help!
     

    Emily

  • Hey Jon, This is a belated email to let you know that the move went smoothly and things are going well at the new apartment. I really have been meaning to thank you so much for how great you've been throughout my renting and moving process. I am so appreciative of your openness about giving me information, working out the terms of the lease, guaranteeing me parking and being so generally available for any questions or concerns I've had. Moreover, you clearly worked to see that my maintenance requests were taken care of quickly and smoothly - all within the first week of my lease - which was a huge help. The paint job looks great and the cleaning job was fabulous! I'm so excited about the place and it feels great to know that you are available to help out with any issues that could come up. I will definitely send business your way any time that I can. Many many thanks again and I look forward to hearing from you. All the best,
     

    Maren

  • I've been a tenant now for two years and I wanted to commend Jodi for her excellent service. She stayed late yesterday to take my call and help me with a renewal. I appreciated that she worked with my schedule and was pleasant to deal with even though I'm sure she was super swamped and stressed this time of year. This kind of customer service from ICM is a big reason I decided to re-sign with you guys.  Please give Jodi a pat on the back - she represents your organization well!

     

    Chrissy C.

  • Regarding ICM's recycling program: I had discussed this with Seth in February of last year. Seth was very nice dealing with my questions and signs have been up at my building since our discussion. I was very impressed with the feedback and interaction with Seth and have been using the blue bag program ever since. I really love my apartment and appreciate your company working with me on the few issues that have arisen throughout the past few years. Rest assured -- I am very happy and content. Thanks!
     

    Kari H.

  • Dear Mr. Kramer, Margaret and I want to thank you for your courteous and prompt response to our inquiries about our son Josh's apartment. You've effectively allayed any concerns we had, and feel that your professional approach to property management will greatly enhance Josh's experience. We're looking forward to visiting Josh in the not too distant future and checking out his new digs. Thank you again,
     

    Michael B.

  • Working with David Lamb was was extremely enjoyable.  He was polite and accommodating.   Thank you David for your excellent customer service!

     

    Alyssa N.

  • testimonial-arleneDear Martha - we want to thank you so much for creating the opportunity for us to stay at our apartment with our wedding in only 3 weeks, the thought of picking up and moving out of this GREAT place was crippling. With the arrival of the lease on Wednesday we were able to breathe a huge sigh of Relief. Thank you for being helpful & willing to work with us - your kindness will NOT be forgotten. Thank you so much again for your help. Sincerely

     

    Emily & Ian

  • Thank you David for fixing my bathroom ceiling,everything looks good and clean
     

    Elizabeth C.

  • My husband and I have had a great experience with ICM, right from the very beginning. We met with Seth Kramer when we were searching for a new apartment and he was such a blessing to work with. He made sure he got to know exactly what we were looking for and what our budget was, and only showed us places that he thought we would fit into. He was completely forthright whenever we asked him questions, and made sure we had all the information that we needed before we made our decision. We decided on a gorgeous apartment that we still live in today, and looked forward to moving in a couple months from then. When move-in day arrived, it was two days after our honeymoon had ended and we had just driven straight through the 20 hr drive from Colorado to Chicago. We arrived in Chicago and called Seth to get our keys. We had forgotten that it was Memorial Day! Luckily, Seth has a huge heart and left his family gathering in order to give us the keys to our apartment so that we could rest. Since then, we have settled in nicely and can't imagine living anywhere else. Renting from ICM has been so much better than any other rental company we've ever been with. Someone is always available to talk to us and answer our questions, and the maintenance is fantastic! We've never had to wait more than a day for any maintenance request that we've put in. If, for some reason, we were to move within the city to another apartment, it would definitely be to another ICM building. :)
     

    Kiwi and Matt

  • The maintenance request for installation of blinds in our apartment was fulfilled promptly and neatly. The blinds work great. Being able to email maintenance requests is very convenient. The comment card left in our apartment had "DAREK" written at the top.

     

    Don G.

  • I wanted to write and say thank you for clearing the snow from my stairwell on Wednesday evening.  I wish I was home to say thank you in person to whoever was out in the cold shoveling around our building.  It is greatly appreciated.

     

    Mike F.

  • Good Morning! I am writing to inform ICM that I am very impressed with the snow removal that took place last week. I believe Pete shoveled our sidewalks and that was greatly appreciated. If you could thank Pete for doing such a great job with the snow removal that would be absolutely wonderful! Thank you very very much! I hope your having a great Monday and enjoy the rest of your week!
     

    Natalie

  • Hiya Maintenance, I just wanted to drop you a thank you note. Thank you and your staff very, very much for fixing my sink, bedroom window, and bathroom window! Your guy was very fast, very nice, and helpful. Thanks!
     

    Sheba

  • testimonial-AmandaAndDanICM - We want to thank you for installing new carpet in our living room! It looks great and we are looking forward to another year at XXXX Lakewood. Thanks again,

     

    Amanda & Dan

  • Adam, Thank you again for the time you spent with Adam and me earlier this week. I really enjoyed learning more about your business. You and the rest of your team should be very proud of what you have created and how successfully you have come through one of the most difficult periods of time your industry has faced. I am sure that is the product of a lot of hard work and many good decisions.
     

    Bruce T.

  • Hi Brad - I will be living with Laurie and one other girl (3 people total) and am looking for a 3 person place. Let me know if you have any great apartments available:) We have loved ICM properties, and our awesome apartment!
     

    Ashley

  • I wanted to let you know that I have really appreciated how fast Tony has come to repair things in my apartment over the past 5 months. I know my previous landlord experiences were not normal, but, you have been really great to work with and I would definitely recommend anyone to you. Thanks!
     

    Beth W.

  • Seth and Mark,

    I want to thank you so very much for my beautiful place, and I absolutely love it! I know someone is coming in on Thursday to take a look at the door, so thank you so much for taking care of that as well. I could not be happier, and Mark-great job on the wall and making it feel like home for me. I honestly cried when I saw the place, and this is the nicest apartment I have lived in since I moved to Chicago 5 years ago.

    Happy New Year and thanks so much again!!

    Best,

     

    Julie S.

  • I wanted to take a moment to compliment Chris from maintenance. He came to our apartment today (4/7) to help with the recurring maintenance request we had submitted yesterday (we have a smell permeating our apartment that is now believed to be coming from a dead animal in the walls, rather than mold growth from the water damage). Chris was extremely helpful and friendly. He was determined to help us get to the root of the problem and talked me through the progress along the way. I just thought that his hardwork should be noted as we really appreciated it! Thank you!
     

    Allie S.

  • John, Hey John this is Danny XXXXXX, I live in XXXX N Southport, apartment with Brent and Eric. I haven't actually met you yet since I was out of town when Brent and Eric found the place and signed the lease. But anyways, we just wanted to thank you and ICM for being so fast in our maintenance requests. We were amazed and pleased when it only took two days for guys to come out and fix everything we had asked for (if only comcast was that fast we could have been watching the hawks games). This was all of our's first place and I'm very glad it has gone so smoothly with you guys. So thanks again, and take care.
     

    Danny, Brent & Eric

  • Hello! I just wanted to extend a "thank you" for the quick replacement of the slowly dying refrigerator in my apartment. I appreciate that you responded quickly when I reported the problem and that you were able to get the old one out and a new one in so soon. I came home from work today to find it in place and all of my food moved into the new refrigerator. It is already working MUCH better than the old one, and now my bagels are frozen! Just in time for me to buy some ice cream to eat during this warm weekend - you made my day. Again thanks for your help. I really appreciate it.
     

    Michael F.

  • The repairman came to our apartment when we weren't home, but he was very courteous of our space and did not move things around/leave things dirty. Our maintenance order was addressed very quickly - a lot faster than any of us thought. Couldn't be happier. He/she even fixed all of our problems (totaled more than 4 or 5 I believe). I was very satisfied with completed service as all of our concerns were addressed promptly and were taken care of. -John H

     

    John H.

  • ICM - Thank you for your prompt attention-BOTH the toilet and the heat/cooling are working now. Appreciate your help. Best-Abbie On Tue, Oct 12, 2010 at 12:04 PM, Abbie E > wrote: Hi- Hope you had a nice weekend. I am writing because two issues came up in our apartment: 1) The air conditioning won't start (it got a little hot on saturday and we tried to turn it on, to no avail.) 2) The guest bathroom toilet isn't filling with water. (And so it won't flush.) Could you help up with these problems? Thanks so much! Abbie P.S. The new carpet is fantastic! I really appreciate your help with that.
     

    Abbie E.

  • Hi ICM! Thank you so much for being such a wonderful company to rent from. My whole experience with you has been nothing but the best. I've never had a landlord/rental company who has been so helpful and speedy. I love my apartment!
     

    Rose

  • I have to admit, I was weary of leasing from a company rather than an individual family. My college friends have never had much luck. But, ICM has really proven themselves with me. My maintenance concerns are address fast and in a professional manner. I can happily recommend this company based my own experience. Keep it up ICM. : )

     

    Elisabeth B.

  • I just wanted to let you know that everything was taken care of this weekend. Sam came over and replaced the large screw in our door with one that fits better and the painter finished the bathroom window. I wanted to let you know that the painter was absolutely wonderful and did and excellent job. He was very nice and considerate as we were at home the entire time he was there. Unfortunately I do not recall his name, but I wanted to give you the positive feedback. Thank you,
     

    Carl

  • The maintenance request for kitchen sink repair was fulfilled promptly and neatly. Chris was friendly, careful, and efficient.  Thanks!

     

    Don G.

  • Hi Seth, I just wanted to give you a heads up that everything went amazingly well and the new place is fantastic. Nothing bad to report, everything is great. The place was clean and all is well (though I think I underestimated the four story climb a bit.) Thanks,
     

    Chad

  • Thank you so much for coming to check on my stove so quickly.  You guys are the best!

     

    Chris S.

  • Thank you for painting front hallway.The painter(didn\'t catch his name but He has earings in both ears),did fabulous job.Chipping paint,holes etc. All is fixed and looks great.
     

    Liz L.

  • The service was completed as scheduled, everyone I have dealt with has been very considerate. I tested the drain and it is working again and everything was left clean. Thank you again-Jennifer S.

     

    Jennifer S.

  • I just wanted to thank Greg for helping me with our broken toilet issue yesterday. Darek was able to come out and fix it today.

     

    Sara E.

  • The staff have been very attentive and maintenance friendly.  And thanks for the holiday cookies!  Happy Holidays to you all.

     

    Joe F.

  • Good Morning Seth!   The maintenance/plumbing people did an amazing job on my shower.  They fixed the whole thing within a couple of hours, made no mess, and my last two days of showers have been great!  Best showers in two years!  Thanks to them and you for fixing the problem so quickly!

     

    Michael E

  • David,

    I went from homeless...my stuff ruined in a fire...scowering Chicago for a 2 bdrm that matched the price and quality of our unit ....then my roomate bailed on me and I was hopeless. I called 3-4 agencies but no one could provide a 1bdrm that I really liked for immediate move in. Then I remembered to call you and within 24 hours I had the perfect place!

    First of all I want to thank you for the quick response time, in helping me see the place within 24 hours. Next I want to thank you for being able to show it after hours on a Saturday and then after hours take me to sign the papers. When it seemed like I was out of luck you saved me, and that really meant a lot to me. I am impressed with the consistency of the ICM units, and after you told me the maintenance on the unit would take a week you had it done in 2 days!!! At my job we talk about doing the right thing, exceeding expectations, owning issues from start to finish and building relationships, I would say on Thursday you personally did all of those things. (Other perks including a ride to a from the place... snacks while I waited...general good conversation. It was nice to get to know you a little bit)

    Once again I have a place to live thanks to you David (and ICM) so best of luck with the road ahead. I hope someone can come along and make yours as good as you have made mine,
    Nick F.

     

    Nick F.

  • I wanted to take a moment to thank you for the wonderful work you did! I put the request in on Thursday evening and everything was fixed by Friday afternoon! Thank you so much for the wonderful prompt service. Thank you!
     

    Dorrie F.

  • Just wanted to say thanks for the prompt attention to the maintenance requests that I made the other day. I've been so pleased with the service of the maintenance people! I have lived at my current apt for the last two years and just signed for a third year, and every time I've made a request its been addressed in a timely manner so THANK YOU. I wanted to especially acknowledge the people that fixed my heat during the winter. I told him my heat wasn't working and he was at my house within 30 minutes and fixed the problem right away. This happened twice within the last two years, and each time ICM's workmen came over and resolved the issue immediately. thanks again, and keep it up!
     

    Miraj

  • We have been with ICM for over a year now, and Tom and the maintenance staff have been INCREDIBLE. Tom returns our calls within the hour, and is always friendly and so helpful. He continuously overextends himself to assist my roommate and I with whatever we need - whether its maintenance or lease questions. In addition, the maintenance staff has re-tiled our bathroom, painted the entire apartment, and installed/removed our air conditions on numerous occasions. They are always friendly when they come over. I could not ask for a better management company. I would recommend ICM to any friend or family member.
     

    Brooke

  • I received prompt attention within 24 hours of my maintenance call. The service was done in a matter of minutes and it was fixed properly. The area was left clean and the work was done well, Thank you!-Luke L

     

    Luke L.

  • The maintenance has been outstanding. Recommending you guys to all of my friends that are moving to Chicago!

     

    Bradley M.

  • Dear Icm, I've recently signed and renewed my lease for the 2nd time with you, and I wanted to tell you why: Any and all maintenance requests have been answered and solved quickly, and with much appreciated professionalism and courtesy. The new windows have been a godsend through this winter! The building and the immediate grounds are kept neat and are nice to come home to. Neighbors are tidy, quiet and respectful. It makes me feel that the management really cares about its tenants. In 25 years of living in this city, it finally feels like I have found a real home. Thank you most sincerely,
     

    Maria

  • testimonial-emilymDear Martha - Thanks so much for your Kindness. Please extend my thanks to the owners of 432 - I am most grateful for them. Sincerely,

     

    Emily M.

  • Hello, I just wanted to thank you for doing such a wonderful job at responding to maintenance requests. I just moved in 1 month ago and so far have had a great experience with your maintenance staff. They respond right away to requests and are extremely helpful when they visit. I've had a very positive experience so far with ICM and just wanted to say thanks!
     

    Sarah M.

  • Hey Billy! Just wanted to thank you and the maintenance team for coming out to James and I's apartment so quickly! ICM rules!
     

    Maria Z.

  • I just want to thank whoever came and cleaned up all around the building yesterday 2/16.  They did a really excellent job.  I noticed right away that our stairwell leading up to our apartment was vacuumed and that it was very neat outside.  Thanks again to whoever did the cleaning and for having them come out.  It is much appreciated.

     

    Phoenix

  • testimonial-arlenePlease extend to Bill my thanks for replacing our garage door openers & his kind assistance. Happy Holidays

     

    Arlene

  • Dear Martha, I am writing to sing the praises of one of your leasing agents, James Ratke. James did an incredible job of limiting the stress of my June 30 move, and acted as a resource and buddy through some unusual circumstances that the past few weeks have presented to me. I had a situation where my old landlord told the new tenant (moving into my old place) that he could move in to the apartment before the date that my lease was up (without talking to me), and proceeded to attempt to force me out of my apartment over the course of several weeks. The person living in the place I was moving into, understandably needed to stay in the apartment through the term of their lease, and could not accommodate my old landlord's demands. The situation was stressful, and James was an incredible resource. He was respectful of the people living in the apartment I was moving into, and provide a calming voice when my own reason was compromised by my frustration and confusion surrounding the entire moving industry (except for James). In the end, he helped me to find a creative method of working with the tenants in my new apartment so that everyone walked away happy. I imagine I required more communication and much more reassurance than most new tenants coming to ICM, and James was fantastic about following up with me when I contacted him, telling me when he could get back to me when there were questions he needed time to answer, and adhering to the timelines he laid out. Despite the fact that I can be totally unbearable when dealing with logistical issues and people that I deem unreasonable, James was patient and very professional through all of my phone calls and emails, half of which were completely ridiculous, I am sure. My experience is that James is the type of person that any organization would be extraordinarily lucky to have on staff, and in an industry notorious for poor service and bad attitudes, James is far and away the best person I have come across in the Chicago leasing/rental/moving industry. I might be in jail right now if not for James, and I sincerely hope that his managers (and their managers) are aware of what an asset he is to ICM and the tenants that he is working with. Best Regards,
     

    Kimberly P.

  • I wanted to write and say thank you for clearing the snow from my stairwell on Wednesday evening.  I wish I was home to say thank you in person to whoever was out in the cold shoveling around our building.  It is greatly appreciated.

     

    Michael F.

  • testimonial-JonAndJenDear ICM Maintenance - Thank you for doing such a great job caulking our bathtub a few weeks back - you always do great work! Sincerely

     

    Jon & Jen

  • Thanks for the new bathroom vanity and bathroom touch ups. Jack did an excellent job installing. Samatha got everything set up quickly.

     

    Daniel M

  • testimonial-bobbyBill - What can I say? The Bathroom's Amazing!!! I cannot thank you enough for the all the help you've done. I have never had such responsive and responsible property managers. I am definitely singing your praises to everyone I know. Now I need to twist your arm for a new kitchen! :) But seriously, you Rock!!

     

    Bobby

  • Dear Bill and Jodie Thanks for the closet doors -- they are a nice improvement. Also, the new hallway carpeting looks terrific. Have a nice weekend
     

    Daniel M.

  • Unit and Building: The Briar

    Experiences with Staff: Excellent

    Experiences with Amenities: Excellent

    Experiences with Apartments: Excellent

    Suggestions: My roommate and I just re-signed for another year at The Briar.  We are so happy to be staying and I wanted to say a big "Thank You" to Jerry and the maintenance staff!  I had knee surgery this winter and I was so thankful to have our sidewalks always clear and salted everyday no matter what the weather was like.  Thanks for all y'all do!

     

    Kerri C.

  • Yoni - You should know that you were very crucial in my amazingly quick move out of a horrible situation! I'm seriously very grateful that Lizzie gave me your name! She and I often laugh that you probably think we're two crazy gals...she was also upset when looking for places due to bad roomies and bad past landlords. I was moving in with an Aero-bed only. Hah!! You'll be relieved to know life quickly got better and I have an apt full of great new furniture & it's such a great street- feels like home. 2010 looks great so far!! Happy holidays!! :-)
     

    Tara

  • Thanks ICM for the quick response and replacement of my ceiling fan.

    U are great!

     

    Luke L.

  • First off, I will start off by saying that this is way over due. I have lived in an ICM apartment for the last 6 years. In those last six years, I have lived in two separate buildings.

    Seth is truly amazing. He worked with me to find my first apartment when I moved away from my roommates. He had just started out with ICM. I want to say that I was his first apartment rental he had. I lived in that apartment for the last 5 years. Last year some huge changes happened at the end of July and I needed to move ASAP. Seth helped me find an apartment in four days time (yes! Really, 4 days!!) that was move in ready! Thank you Seth!!

    The whole staff at ICM has been so accommodating and helpful to me. I would not have been able to have such a wonderful experience at a different rental company. I truly feel like Seth is a friend and not just a rental agent. Trust me I realize that ICM could have told me to shove it when I told them I had to move out in 4 days time. But you know what, they didn't. Seth helped me and made a very bad situation so much better.

    Then not to mention just a few days ago, I asked ICM to sponsor a charity event that I am doing, and they did! Thank you for that ICM.

    Again, I truly can't thank ICM enough for how they have treated me over the last six years. Its a pleasure to rent from a company that cares. You don't find Companies like this everyday.

     

    Tracy H.

  •  

    Lydia W.

  • I want to thank you to the painter David  for fixing light fixture in my apartment while He was painting our hallway.  He did a great job.  Thank you

     

    Michelle

  • I just wanted to say thank you to whomever painted the entry way of the building at XXXXX N Kenmore. It looks fabulous...much nicer than before. I greatly appreciate you taking the time to make this update. Best,
     

    Katie

  • Maintenance did an amazing job!! Thank you to Darek for the great work!!

     

    Chris Sz.

  • Hello friends at ICM, I just wanted to say thank you for everything the past three years--I have never been so happy with a property management company. The only reason I'm leaving ICM is because I'm leaving Chicago, but if I ever come back, I'm coming straight to you guys. Thanks again for everything!

     

    Rejane P.

  • Good Morning, We will not be renewing our lease. We bought a place in May. :) Dealing with ICM was the best experience of renting from a property management group in Chicago I've had. Thanks,
     

    Alyssa K.

  • testimonial-JonBAndJenBDear ICM Maintenance - Thanks so much for the recent assistance with our issues concerning our ceiling fans and air conditioning. You guys always do a great job and we really appreciate it!!

     

    Jon B. & Jen B.

  • Hi there, I would like to first thank you for your promptness in dealing with our maintenance requests, this is by far the best maintenance dealings I have had from a rental company! Thank you so much for your time.
     

    Becky T.

  • Hi Pete, I just wanted to thank you for all of your help Thursday. The apartment is great and I can't wait to move in. I am leaving tomorrow. Thanks again & I'll see you on January 2nd. Sincerely,
     

    Lisa

  • I just wanted to thank you for your prompt service the last 3 times I've put in service requests. The speed & quality of work has been very impressive.
     

    Mark

  • Hi, Please tell Derek Thank you! He did a great job on repairing the door knob and light in my kitchen! Thank you for the energy saving bulbs too! You guys are sweet! Kind regards,
     

    Jenny D.

  • I'm a member of the ICM Fan Club. In response to your questions:

    - Office staff was considerate and responsive.

    - Response was prompt and directed at solving the problem (an exterminator was sent). I was especially impressed that the repairs recommended by the exterminator were completed the same day.

    - I was extremely satisfied with every aspect of the service. Not a sign of a critter since then.

    - The area was left neat.

    Once again, ICM has provided an outstanding response to my maintenance request. I have been consistently impressed. Thank you so much!

    Abena A.

     

    Abena A

  • Hi Seth, Alex really helped me so much yesterday- he went above and beyond and came by after he was done to make sure I got in. I was so appreciative. I am so grateful that ICM came through for me when I needed them. You guys have been so good to me time and time again. Thanks so much Seth. When things are back in order, I hope to send some cookies or something to ICM. Thanks!
     

    Maggie L.

  • testimonial-maureenThank you so much for your support helping us get an awning with our name and address - it makes a big difference. I hope you have a chance to come see it. Have a wonderful thanksgiving if I don't see you before.

     

    Maureen

  • Hey ICM,

    Jodi was very considerate when taking and submitting my maintenance request. They came out sooner than expected even. I had two request, to repair the window in the bathroom and to re-tile the kitchen floor.

    I received a call that they would be working on the window in the bathroom, which look good and the frame feels more secure. Turns out that they decided to re-tile the kitchen the same day. Having no warning, I hadn't cleared anything out of the kitchen. However, they handled all of my stuff with care.

    The tile looks great and I am very please with the result. Everything was left neat and tidy.

    Thank you for taking care of everything so quickly.

     

    Eric G.

  • I wanted to take a moment to say thank you to ICM.  I had sent a letter requesting increased options for bike parking and within a few months, new bike racks were installed.  I was overjoyed and pleased to know that my request was heard.  Thank you, it truly makes a difference for those of us who live in the building and ride.

     

    Holly

  • Wanted to thank you for the new kitchen!!! Its makes such a huge difference.   I really appreciate it.

     

    Christa K.

  • Once again, thanks for the amazing response time on these issues I've been having in the unit. The electrician stopped by today and fixed the electrical outlet P.S. Your maintenance crew and pest control folks rock, of course. Thanks for sending smart, awesome folks to take care of these things.

     

    Sheba W.

  •  

    I moved into the unit on Tuesday, May 1st. I wanted to praise the cleaners (Magda and Ana) who cleaned the apartment.  Ana and Magda really cleaned the entire unit--thoroughly cleaned the bathroom, kitchen, cabinets, and floors. They did a great job!  Eleanor H.

    I moved into the unit on Tuesday, May 1st. I wanted to praise the cleaners (Magda and Ana) who cleaned the apartment.  Ana and Magda really cleaned the entire unit--thoroughly cleaned the bathroom, kitchen, cabinets, and floors. They did a great job!



     

     

    Eleanor H.

  • Subject: Thank You!

    Just wanted to say thanks for doing a nice job cleaning my bath tub drain, seems to be working much better. Someone even cleaned the bath tub (it was gross cause the drain was slow/clogged) which was very nice.

    Thanks again!

    Tom B.

     

    Tom B.

  • Hey Seth, The painter got into my apartment yesterday and he did a great job. I appreciate you having that taken care of so quickly. Thanks.
     

    Joe

  • We filled out the service request form online.  The online system is simple, easy, and effective.  Our Ceiling fan got fixed right away and works perfectly now.

     

    Jeriah H.

  • I wanted to let you know that our snow removal had been really excellent this week. I appreciated how early they have been out in the mornings and that they come back later in the day if it is still snowing. Thanks,
     

    Angela

  • Landscaping LOOKS GREAT! Your guys did a great job on the front and back of the building. it looks so good. Even the neighbors next door said it looked great. Thanks for that!
     

    Mike

  • The guys who came by to fix the water heater did a great job yesterday, and we've got hot water again, so thank you! Thank you for your prompt response. As always, it's really great knowing that we are working with such helpful people.
     

    Paul C.

  • Seth, Thank you so much for sending the plumber over this morning. Literally, he had the leak fixed in less than two minutes. I have no idea what he did, but truly thank you for having him come over. I am so glad that now I don't have to worry about flooding the neighbors or my apartments! Nor do I have to pay for a new sink! Thank you again for being so wonderful. I know I really appreciated having some where to move too, that I like. I truly thank you all from the bottom of my heart. Thanks again,
     

    Tracy M.

  • Thank you so much for your help! It was totally unexpected and appreciated that you would be so fast in responding to my request. It was also unexpected that you would put in a whole new ceiling fan and light! It's fabulous; I can't thank you enough!
     

    Nickie

  • Just wanted to say the new paint job in the hallways looks great. Definitely a vast improvement over the beat up walls before! It was also great to see fresh mulch and plants in place. I was glad to see the signs ICM put up on our doors - great job! Sincerely,
     

    Bridget

  • Hi John, I've gotta say that I have been very impressed by the maintenance group!! All of our maintenance requests have been completed within 1-2 business days (we've had a few others aside from the ones we've worked with you on). They even come out right away to replace light-bulbs...which is something I would expect to take a week or two. I'm also impressed that they were able to come out to paint within a week...which is something I'd expect to take 2-4 weeks. Thanks a lot!
     

    Eric C.

  • Hello David - The staff were very considerate and professional, as they are every time they come. My service order was taken care of quite promptly (within 3 days), and I am very satisfied with the completed work. Maintenance left the area very clean and neat.  -  Regards,

     

    Alaina B.

  • Good afternoon,   This is just a quick email to let you know that the maintenance in our apartment has been completed today. David, our maintenance representative, left a feedback card and I wanted to let you know that even with a few bumps (to be expected), your crew did an excellent job of showing up each day, completing the required items, and overall, I'm very happy with their efforts. We had at least three different individuals visit our apartment for the various stages and although I did not meet the first, all were very professional and considerate as I work from home and my boyfriend works later in the day, so we were both in the apartment. I was surprised at the quickness of fixing this - and on a Sunday.

    I hope this is helpful!

    Best regards,

     

    Rachel & Ken

  • Dear David -  I have been extremely impressed with the maintenance staff at ICM; they have been prompt, curteous, and understanding every time I have requested assistance.

     

    Deanna L.

  • Hi David,

    Please see below.

    1.       Was our office staff considerate while taking your service order?
    Yes. They promptly responded to the message I left early morning for the maintence request.

    2.       Did we take care of your service order promptly or when we promised?
    Yes. ICM responded to my maintenance request shortly after it was requested and the job was completed upon our return to the apartment that evening.

    3.       Were you satisfied with the completed service?
    Definitely. The maintenance team always does an excellent job completing the task at hand.

    4.       Was the service area left clean and neat?
    Absolutely. There was no trace that they were even there! Did an excellent job of cleaning any mess near or around the service area.

    Thank you!

    +++++++++++++

    Hello

    Our records show that maintenance was scheduled at your apartment yesterday.  Your opinion is important to us.  Your comments will help us serve you better.  If you have a minute to respond to the following questions, we would really appreciate it!

     

    Maggie M.

  • Mark, Seth, and ICM, I greatly appreciate you addressing the issue with the trees in the backyard of your building on Clark. Chris and his team did a very good job and were very careful as they moved the debris out of my yard. Thanks again,
     

    Charlie K.

  • I'm sorry to be leaving you guys! it's been a great six years and I will miss the hell out of my little home!!!

    With love from my iPhone.

     

    Lindsey Pe.

  • Just a general note for you guys, the people in the maintenance department have been nothing short of extraordinary, its nice to know we are so well taken care of when it comes to light bulbs and other odd jobs, so kudos to you! Thank you so much,
     

    Hugh and Angela M.

  • I just wanted to take a second and thank the management and maintenance staffs. I sent an email yesterday morning about needing a deadbolt on our door. When I got home from work the lock had already been installed. Thank you so much for considering our safety and taking care of the problem right away. Your hard work is much appreciated.

     

    James B.

  • Thank you for fixing our dishwasher in a timely manner. No one was home when maintenance was here, but everything was cleaned up and the detergent dispenser works! Thanks- Michelle P.

     

    Michelle P.

  • We would just like to say thank you for sending one of your employees over to fix an electrical problem we were having, he was very through and did a great job. Thank you, Maggie & Michael ","Maggie & Michael",1 17,"Hello again, I'm just writing to say that we received the new stove and oven that your maintenance people installed yesterday and we're very happy with it! Thank you very much!!
     

    Alex

  • testimonial-hillarySeth - Thank you so much for all of your help the other week, I don't know how I would have been able to get into my apartment if you didn't patiently wait for the elevator technician. It was also so kind of you to help my mom get all of our stuff into the car so I could get home to recover. I truly appreciate your kindness. Best

     

    Hillary

  • This letter has been a long time coming.  I just want you all to know how lucky ICM Properties is to have Jerry as an employee.  He takes immense pride in The Briar and I can't even imagine the condition the building would be in without Jerry.  He knows this building top to bottom.  He always answers his phone and he usually fixes maintenance issues from tenants the same day it is reported.  Jerry is the guardian of this building too, as he's told me and I've witnessed he often will sit in the lobby on Friday, Saturday and Holiday nights to make sure everyone gets home safe. He is very friendly with all the tenants.  It was an absolute pleasure to get to know Jerry and the Briar building.  I really think that the Briar is a very special building and I have a new affinity for it and as long as Jerry is here, I know that the building's general maintenance and condition is in the best hands it could be in.  Thanks for your time.

     

    James R.

  • Hi Jodi,  I just wanted to thank you for working my lease with me.  I really appreciate it!  Maintenance has already been to my house to weather strip my door! So happy!

     

    Whitney H.

  • Dear Maintenance Folks and Bill,

    Thank you most kindly for fixing our light, light, & light!

    Now we can see in our Pantry . .(hmmmm, what shall we cook for dinner .. . . .oops, that spice jar is really old, time to toss it.);   we can see the ceiling in the Bathroom,    (boy, that paint job that ICM did reaches all the way to the ceiling!),    & and our guests are no longer puzzled, nor do they cry for help when they can't turn on the light;   we can see in the Shed,  (Oh.  Do we really, really want to keep that Wedding Gift?  Hey, honey,  there's the saw!)

    And thank you for your prompt turn around time response.

    Cordially,

     

    Rose B. & Marty G.

  • Derek recently came to my apartment to put plastic over my bedroom windows. i came home to find he had actually done ALL the windows in the apartment! he did a fantastic job, and went above and beyond. thank you, derek! such a great surprise!
     

    Lindsey P.

  • Just wanted to follow up, when I got home last night the dishwasher had been fixed. So thank you very much for fixing everything on our request! Much appreciated.

     

    Ellen T.

  • Thank you for the quick response. The maintenance man who came out was very nice and promptly fixed what was needed to be. We will keep you posted if the water heater does not improve. Best,
     

    Jamie D.

  • Thank you so much for the improvements in my bathroom! I really really appreciate it! It looks great, and once again, you guys are the best!

     

    Roberta J.

  • Thank you for taking care of our bathroom fan and light. Thank you for also swapping out our smoke detector.

     

    Ross D.

  • Every time we have contacted maintenance they have been fabulous! Someone always comes promptly, resolves the issue, and leaves the apartment as if no one was there. My one request would be that they leave behind some type of note letting us know what was done. I usually end up calling the main office to find out what maintenance did about the issue. If they left a note detailing what they did it would be very helpful! Thank you for always resolving our issues promptly.

     

    Claire N.

  • ICM,

    I'm writing to thank you for your responsiveness in addressing my maintenance requests, especially to David L., another David, and the building engineer, Tony (and anyone else I may not have known about) who have been getting the bulk of my complaints. From  fixing the closet door to increasing water pressure in the shower, the repairs were above average to excellent. I also appreciated the speediness in which some of the requests were being fulfilled (a few times, the repair would happen the next day after I submitted the online form).

    Great job maintenance crew.

    Again, thank you!

     

    Christine C.

  • Just wanted to drop you a quick note to let you know how great the ICM maintenance response has been lately. There has been a marked improvement in both response time and accuracy from when I was living at my old apartment. It makes things so much easier and I really appreciate the effort the maintenance team and ICM have put forth. Thank you!
     

    Heather

  • HI Seth - I came home to wonderful wishes come true tonight! Thanks you so much! Please share my thanks with the maintenance guys.  I think John was here? I'm very very pleased! Great work.

     

    Luke S.

  • testimonial-JohnAndJenniferDear Maintenance Team - Thank you for all of the help you have given us with this apartment and building. you are fast, efficient & courteous. Again thanks so much!

     

    John & Jennifer

  • I just wanted to send you a quick thank you note. The new refrigerator arrived and its fantastic! Thank you so much for that. I think we're finally all moved in, and the apartment is working out great. Thanks so much for everything.
     

    Andrew

  • Seth is incredible. He always takes care of things quickly and is very positive. Experiences in Apartments: My maintenance requests have all been completed on the day of the request. This company has been extremely responsive in any request. I can not believe how simple it is to make a maintenance request and that everything is always done immediately, even on our worst snow day. it is quite remarkable. I really appreciate all of your professionalism and promptness. I love this apartment and hope to be staying for a long time.
     

    Maggie L.

  • Thank you for sending out your carpenter to fix my windows which wouldn't open. He did a great job! Thank you, also, for sending him so quickly.
     

    Elizabeth

  • testimonial-janetTony - I just wanted to thank you for always helping me. The late / early panic phone calls w/ my toilet and etc, you have always handled w/ such grace! I truly appreciate it and I hope to have a brightened your day.

     

    Janet

  • Hello, I just wanted to say thank you again for finishing up the tub. It looks amazing! I just got home, so I assume since it's been 24 horus since Saturday, I can take off the tape and paper and use it tomorrow (Tuesday) morning. Again, thank you.
     

    Rejane P.

  • Thank you so much for changing the lights in my apt! I asked for a simple fuse to be switched and came home to a bright bedroom and bathroom. Thank you so so much again!- Rachel S.

     

    Rachel S.

  • I just wanted to drop you an email and let you know that the new fridge is great, problem solved. Thanks so much for helping me resolve this issue - I really appreciate your direct assistance and follow- thru. I just re-signed my lease and this helped me feel really good about that. Looking forward to another good year here.
     

    Elisa

  • Yoni - Love the place, ICM is the absolute the best about everything. Overall, I dont have a single compliant about you guys - besides not allowing charcoal grills (which I get). The three of us are definitely planning to resign at another property with you guys come July 1.  Seriously though - I've gone through three other property management companies since moving back to Chi and you guys take the cake.

     

    Cameron R.

  • The new entry way by the mailboxes look great -- nice work!
     

    Erik V.

  • Just wanted to say that the response to my maintenance request was quick, and Tom was friendly, efficient and took time to explain what to expect. Thanks!

     

    Abena A.

  • The staff was considerate and friendly. I was expecting the maintenance person between 8-10am but they arrived sometime in the afternoon while I was at work. This is fine with me, I'm just glad it was taken care of even though I wasn't there. The area was left neat and they also unclogged my sink which was a bonus! Thanks!-Stephanie M.

     

    Stephanie M.

  • Just wanted to let you know how impressed I am with the maintenance here. They've been prompt and friendly and I really appreciate how quickly everything has gotten fixed. Thank you again!- Eva S.

     

    Eva S.

  • Just wanted to thank everyone for how my apartment is coming along! painting, new bathroom, plumbing, light and ect..... have a wonderful fall season!!!
     

    Kelly C.

  • Thanks for the chance to respond.  I couldn't be more happy with the facilities service you provide to us.  A++ in my book. Please see my responses below.

    Hello

    Our records show that maintenance was scheduled at your apartment yesterday.  Your opinion is important to us.  Your comments will help us serve you better.  If you have a minute to respond to the following questions, we would really appreciate it!

    1.       Was our office staff considerate while taking your service order?

    Very

    2.       Did we take care of your service order promptly or when we promised?

    Next day service, both orders were completed.

    3.       Were you satisfied with the completed service?

    Extremely

    4.       Was the service area left clean and neat?

    Extremely

     

    Alex M.

  • Thank you for the new linoleum in my bathroom. It's definitely an improvement over what was there before! I appreciate the speed and efficiency with which you addressed my request. ICM continues to be a great landlord. Thank you!

     

    Megan J

  • Hello - We just signed our 4th lease with your company, and we are happy to say that the service from your office has continually improved over the last 3 years; we are happy to continue as tenants and we wish everyone at ICM a happy holiday season. Cheers,
     

    Sam and Sunny M.

  • I just wanted to write and thank you for the incredible service you provide. All of my requests have been dealt with professionally and quickly. Have a great day! thank you
     

    Dov S.

  • The maintenance man who came to fix my door and vanity in the bathroom was amazing! He was so helpful and friendly and cleaned up after himself. Thanks again!-Kaytlyn N.

     

    Kaytlyn N.

  • Dear David,

    In response to your email, I'd love to give some feedback.

    1. I usually contact Maintenance at ICM via the online web form.  However, all phone interactions that I have had with the department have been of a friendly and professional nature, and always occur as a follow up in a very prompt matter, usually the day after I submit a request unless otherwise specified.

    2. To reiterate the above, all requests have been answered the day after submission, unless otherwise noted by maintenance.  Molly and I greatly appreciate the high level of service and turnaround given.

    3. Molly and I are always very satisfied with the level of service given.  In fact, on the last visit, maintenance even replaced a light bulb that I had failed to mention in the maintenance request.  It's this kind of above-and-beyond service which makes for extremely happy tenants!

    4. The service area is always left perfectly neat, and the only sign of maintenance personnel is the note left behind describing services completed.

    In closing - we'd like to thank you for all that you do.  We feel lucky to have such an attentive group of professionals to help keep this apartment in wonderful condition.

    Best

     

    Kathleen O. & Molly O.

  • The maintenance issue was addressed much faster than we expected. We were Quite satisfied with the completed service. We asked for 3 blinds to be replaced, and came home to an apartment full of new ones (including the bedroom, which didn't have any when we moved in). Other than the new items left, we would not have known anyone had been in our place. Thanks!-Lauren V.

     

    Lauren V.

  • Thank you for fixing my kitchen ceiling.Both maintenance guys (Jack, David)was really nice and did good job, they also fixed my bathroom wall(even if they don't have to).Thank you once again.
     

    Lisa

  • I just wanted to let you know that the maintenance man who came to paint my apartment today, Mark, did a very nice job. He worked quickly, was very careful with furniture, etc., was very neat, and made the walls look great. Thanks,
     

    Bob S.

  • Thanks for referring me to Seth Kramer. I went around today with him to look at some places and wanted to give you the heads up. Great guy. He really represents ICM well. He really listened to my parameters and showed me places that were realistically within them, but also was able to deal on his July inventory of properties that were normally perhaps a little out of my range. In any case, he went above and beyond, and I sense that he just does that as part of who he is, and I wanted you to know that, and to thank you again for helping me out.
     

    Adam

  • Thanks again for making finding my first apartment in Chicago such an enjoyable experience--I had alot of stress and anxiety over it, especially after having such a HORRIFIC experience with an apartment search firm on Saturday. But, working with you in particular, and ICM has already been a positive experience thus far. I look forward to moving in come August 1st!
     

    J.S.

  • I want to specifically say that Tom (the maintenance man) was especially wonderful. He was very attentive to our problems and courteous. He's come to the house a few times and we always love having him. HE really is a great maintenance person and I hope you know he's an excellent employee. :)- Amanda S.

     

    Amanda S.

  • Bill, I just wanted to say Thank You for all your help from the day you rented me my old apartment on Wayne through and even past the day I moved out. It's just about 5 years and for the most part those years have been uneventful, which when renting is a good thing. BUT - When I did have an issue, concern or problem, you always got back to me and whether or not I liked the answer or not, you always shot straight with me and gave me the reason behind the decisions. I will tell ya' I think you're one heck of a professional and based on what I've seen from you as the true professional you are in your industry, I would not only 110% trust your judgment when it comes to matters of real estate/renting but on any topic I asked you about. You're a stand up guy and I just really wanted to take the time to say Thank You and commend you for everything you've done over the past almost 5 years. I will absolutely refer people to ICM and when I do I'll make sure they ask directly for you. Thanks again and I have one last favor to ask of you. Please either forward this on to your boss(es) or get me their e-mail addresses so I can do so. I think they need to know how lucky they are to have someone like you working for them. Thanks again!
     

    Peter

  • My daughter was accepted to DePaul University as a Graduate Athletic Trainer and will be moving to Chicago from Los Angeles, August 1. After searching hundreds of apartments online, she came up with a few that we thought would be suitable. On August 2nd, we flew to Chicago and to our surprise, what looked good online turned out to be ""not so good"". We started to feel a little unsettled! As fate would have it, on the last day of our trip, hours before our plane would take off, we were given ICM's number and made an appointment to see a place on Melrose. Jon Stuckey would become our agent. First, let me say that his personality was calming and he made us feel like we were VIP's. He was knowledgeable about the area which gave us a feeling of relief that my daughter would be reasonably safe. Jon was honest, extremely patient and very professional. After we returned to L.A., he stayed in contact with us, assuring each step we made was completed. I cannot tell you how much we appreciated that. Doing business long distance can sometimes be a hassle. Jon made the process so effortless. Plus, its a great location and apartment! He is a wonderful human being...and, a good agent! Jon certainly made ICM look good in our eyes. And, he made my daughter, very, very happy. I would highly recommend ICM and particularly, John Stuckey to anyone, who is looking for a place to live in Chicago. One more thanks to Jon. Sincerely,
     

    Glenda J.

  • testimonial-jayTo whom it may concern: I am writing to express my appreciation for your quick handling of maintenance issues. I have rented from you fro about 4 years and the responsiveness of maintenance to my request is the major reason. Recently there was a plumbing problem with my shower and someone was there the next day. Previous requests have been handled similarly. Thank you for your efforts.

     

    Jay

  • Today, 1/7/10, we had a maintenance man come over to fix the water damage in our living room. We never caught his name but he was deaf. He was the best representative from ICM we have seen so far and we just wanted to thank him for what he did.
     

    Jileeann M.

  • Thank you so much for not only getting my apartment painted, but for doing so so quickly. the two people that were working did a fabulous job. it looks great. thanks again,
     

    Maggie K.

  • testimonial-katherinemBill, Tom, and everyone @ ICM - I just wanted to write and say thank you for all the great work you have done in my apartment. Taking over a sublease is hard and I was so stressed about having to paint and clean everything. The paint and tile work you did were awesome and have relieved so much of my stress. I am happy and excited to be renting from you. here's to the future! Thanks,

     

    Katherine M.

  • Thanks maintenance for coming to check/fix my AC unit!
     

    Shannon M.

  • I received a voicemail confirmation of my maintenance request notifying me that someone would be out within the day.  The service was extremely prompt.  I was more than satisfied. When I placed the request for my leaky sink faucet to merely be tightened, it was a wonderful surprise to see they had installed an entirely new faucet.

     

    Anna B.

  • WOW! I filled out a Maintenance Request Form on Sunday about painting the hallways and stairwells in the apartment building of XXXX Lakewood and by the time I got home yesterday - they were painted!! My mouth dropped!! What great service!!! I didn't know that you guys would actually paint, let alone the next day!!! I am very impressed! Thank you very much ICM!!!
     

    Amanda

  • Dear Seth - Thank you so much for all of your help in coordinating our new window installation. The new windows are really great, and make me smile every time I turn on the AC, open a window with one hand, or see but do not hear people fighting in the Jewel parking lot. I appreciate your help in making this happen. Thanks,
     

    Jennifer

  • Dear James,

    I just wanted to let you know that, with the move done, I'm really happy with the new place. Thank you for all of your help with this move process.  I saw also that someone had slipped my mail key under my door and not only fixed my thermostat but replaced it with a nice digital one. It was a nice surprise to come home to. Please thank maintenance for me!

    Nick

     

    Nick P.

  • To whom it may concern,

     

    I am just writing this email to share how wonderful of a help Tom Seymour recently was in helping me find a sublettor for my apartment.

     

    I have rented from ICM for over a year and a half, and while I have no bad experiences to report, Tom surely was the exception to the rule. I was very stressed out about what it might take to find a renter to take my place in my apartment during a rushed period just following my lay-off. Every time I called or emailed Tom, he was very prompt to respond and very insistent on his willingness to help. Not only that, but he made a point to express that ICM would not allow anyone to take over my lease that I, personally, did not feel comfortable with. Since I was on a time-crunch, but also hesitant with the idea to begin with (I've been burned before!), this was especially reassuring.

     

    Tom also made me laugh, remembered my name (and a joke I made in one of my first emails to him), and kept me constantly in the know of the process that was taking place once we found a Sublettor. I would strongly recommend anyone work with him.

     

    To Tom- thank you! You made it possible for me to feel at ultimate ease in making the decision to move out of Chicago... a very difficult decision indeed.

     

    Best regards,

     

     

    Hannah

  • Just wanted to say thanks. y'all have been really fast fixing stuff lately. thanks!
     

    Mike

  • Hi there - The service performed on April 11th was executed promptly, I got a friendly voicemail telling me it would be fixed today (first working day after I emailed the request), and I got home and it was fixed perfectly and the area was clean and neat. ICM has fantastic maintenance service, keep up the good work!

     

    Sandeep P.

  • I submitted a request late at night and the next morning, I get a call that someone's coming by. I was not expecting such a quick turnaround!  I thought it would take a couple days at least.

     

    Olivia B.

  • To Bill and all the Maintenance crew: I just wanted to say thanks for responding so quickly to my request! I really appreciate that you guys came over less than 18 hours after I placed my request. The parking area looks great and there's no more crazy debris strewn about! Also, thanks for replacing the floodlight and the lights on the landings, it makes coming home at night that much easier! You guys are always so fast, I truly appreciate it! Take care,
     

    Diana

  • -Seth,
    I just wanted to let you know that as of this past week everything on our maintenance list has been addressed! Thanks so much for the quick and thorough service. I'm sure we will let you know if anything else comes up. I hope you have a great weekend!

     

    Ellen S.

  • Just wanted to extend a warm and eager "thanks!" for installing the ceramic tile in my bathroom. It really adds so much! I am so, so pleased!

     

    Sarah P.

  • testimonial-MacKenzieAndVicSeth - Thank you for helping us with our new kitchen floor. It makes our apartment more of a home. Thank you for going above and beyond.

     

    MacKenzie & Vic

  • New Tenant Questions Good Morning. I signed a lease this weekend with Brad. Thank you for your help. I was so impressed with the flexibility and efficiency of the renting process this weekend and I look forward to renting from your company. Thank you,
     

    Erica

  • testimonial-hollyhTo all the Maintenance Crew - I wanted to say thank you for all of your help with my apartment every request has been handled quickly and the guys are always friendly and courteous. I stayed with ICM because of the customer service and you have been great to me and keep getting better! Thank you so much. It really is appreciated! Sincerely,

     

    Holly H.

  • Seth really showed that he cared about me as a person and not just a monthly check. He also helped me find an apartment that met all my needs. I will continue to rent from ICM Properties.
     

    Maria

  • Subject: Satisfaction Survey 1- Was our office staff considerate while taking your service order? YES 2-Did we take care of your service order promptly or when promised? YES 3- Were you satisfied with the completed service? YES 4- Was the service area left clean and neat? YES Service rep: "Darek" Other comments: Quick and neat service, I was extremely satisfied and impressed with how consistent the maintenance quality has been, how soon after I call and leave a message that a maintenance employee calls me back with kindness and helpfulness, and how great my apartment looks after the service is done! Thank you so much!
     

    Linda B.

  • Hi Seth, I wanted to express my gratitude to ICM Properties for the great 2 years I spent in my SoPo apartment. I had a great experience with ICM and have recommended ICM to my friends. Perhaps our paths will cross again in the future. All the best,
     

    Molly S.

  • Air conditioning is working perfectly, thanks for your swift attention and great work.  Much appreciated.

     

    MS

  • testimonial-KarenandJonhave a warm and wonderful holiday! Thanks for being awesome landlords

     

    Karen & Jon : )

  • Hey James,

    I just wanted to say thank you for everything. The window was installed today and it looks great. Plus, the man who installed it was very friendly and did a great job. Jess and I have been really pleased with the progress and we wanted to extend our gratitude to you and ICM.

    Have a great weekend!

     

    Joshua W.

  • Hey Eileen! Just wanted to let you know I appreciate the quick responses to the maintenance repairs! Everything has been awesome so far! Love the place:) Thanks!

     

    Kelly S.

  • Hi Yoni - We wanted to thank you for being so helpful last week with our move! The whole process went so smoothly and we couldn't have done it without your help - thanks so much. THX,
     

    Kyla

  • Thank you so much, your workers are always so great and nice, and really wonderful when fixing things. My roommate and I really appreciate it and value your prompt and helpful service. Thank you very much!

     

    Samantha G.

  • To Whom It Concerns:

    I had an experience today with maintenance personal. It was a unique and humorous problem where my cat was stuck in an enclosed area by my refrigerator, and I needed help freeing her. I have had a few other minor requests from the maintenance team in the past. The stories aren't relevant.

    I can only imagine how many complaints you receive from whiny, unpleasable tenants. I am compelled to recognize how attentive and speedy maintenance has been for me. I submit a request online and within 30 minutes I have someone knocking on my door. They have always been cordial and helpful.

    Anyway, just wanted to write a note of credit where deserved. Thank you very much.

    Kevin T.

     

    Kevin T.

  • Hi!

    First of all thank you very much for service being done. I was transferred to the maintenance hotline where I left my work order on Tuesday. I must admit I'm very pleased as when I arrived home yesterday Wednesday and checked the closet, the work order was taken care of and I'm very satisfied. Yes, I did check and the area was left clean and tidy.  Thanks once again for prompt service.

     

    Norine H.

  • Thank you so much! Thats such a relief, you have no idea. Nothing like being in a cast, in Chicago, in the winter. I broke am ankle in college in the winter time too...maybe next time Ill shoot for July! :) Thanks again!! Carolyn ++++++++++ Carolyn Sorry to hear about your situations. We will have Tony our building engineer clear the garbage for you. Seth +++++++ Hi! I received a voice mail today about garbage on my back deck. I was in an car accident over Christmas and broke my leg. Getting around...especially on stairs has been pretty difficult. I will be in a cast for a few more weeks. I have had friends help me out with getting the trash down but it hasn't always been expedient. I'm so sorry for the mess. I will make sure it is taken care of by the weekend. Thanks
     

    Carolyn

  • Just wanted to say thank you so much for getting my repairs done so quickly. I am the resident in 19XX W. Wilson unit XX. Having just moved in over Memorial Day weekend, it can be a little chaotic so I appreciate you getting everything done so efficiently. It definitely makes my new apartment that much more enjoyable! I was so glad to see that the window with the crack was replaced too. If it was any other window I would not have been so antsy about it-just happens to be the main window that everyone sees when they walk into my place. I understand getting the brown gunk cleaned off from the outside of the window may take a little bit more time since it is a non emergency. Hopeful it can be done in the next couple of weeks? Once again, thanks for all of your help and for being so responsive to my numerous maintenance requests.
     

    Bridget M.

  • ICM is always on top of maintenance service and requests. Thank you! Everything works perfect and we are satisfied.

    **********************

    Our records show that maintenance was scheduled at your apartment yesterday.  Your opinion is important to us.  Your comments will help us serve you better.  If you have a minute to respond to the following questions, we would really appreciate it!

     

    1.       Was our office staff considerate while taking your service order?

    2.       Did we take care of your service order promptly or when we promised?

    3.       Were you satisfied with the completed service?

    4.       Was the service area left clean and neat?

    Thank you!

     

    Melissa I

  • testimonial-mikesAlex - Thanks for being patient w/ me. I found a nice 1BD, wood floors, UpD bath for $500 + Util. Got my M-T-M. All the best to you @ thanks for your time.

     

    Mike S.

  • Hello! I just got home. You guys are AMAZING! Thank you so much for taking care of everything so quickly and efficiently! Thank you again, i really appreciate you coming out so promptly,
     

    Katherine

  • Thanks for installing my AC units in my apartment. That was very kind of you to help me.  Thank you very much.

     

    Julie B.

  • My name is Joshua BXXXXXXXX, and I am a resident at XXXX Burling St. Apt Xff We were upset when we first moved in because of some issues, but that is all long forgotten after our GREAT experience with the maintenance team. Every time we put in a request, it is answered the very next day. We have been looked after very well by maintenance, and that is very important to us. The team such as Lupe and others whose names I have forgotten, has been on top of all requests. Broken windows, spare keys, dishwasher and friendly as well... Our problems are continuously solved. Thank-you for looking after your clients even after we have moved in. We really appreciate the attention and care. All the best,
     

    Joshua B.

  • Was our staff considerate? YES Did we take care of order promptly? YES Were you satisfied with the completed service? YES Was the service area left clean and neat? YES How can we improve? You can't improve anything - Chris did a fantastic job! He was very friendly and helpful!
     

    Ashley W.

  • Hi, Thank you so much for sending the painters yesterday. The place looks a thousand times better!
     

    Leanne K.

  • I've been with ICM for over 3 years and it's been a positive experience for me from day one. My leasing agent (Pete) drove me to 3 apartments that were all within my price range. I ended up signing a lease for the 1st floor 1BR of a huge coach house about a block and a half from Wrigley Field. I could see the jealousy in other Cub fan's eyes when I told them I could hear the stadium announcer from my backyard, while grilling a steak on my Weber. After I moved in, I faxed a list of minor repairs I wanted done to ICM, and all were completed within a few days. My next apartment was an ICM building too. Again, the few minor problems I had were faxed to them, and fixed within a few days. Recently, the in-wall AC in the living room died. I left a message with ICM at 9:00PM and they had someone out the next day. They left a message on my phone telling me they were going to replace the AC. Less then 48 hours after it died, I came home from work to find a brand new Frigidaire installed. With the owners manual and a little remote control in a sealed package next to it. While it is July outside, it's like January in my apartment. Overall, I have found their office staff to be helpful and their maintenance crew to be excellent. Problems have always been fixed in a timely manner and I know I will come home to find the door locked and the mess cleaned up after maintenance has left.
     

    Stan M.

  • Yes. We're moving to Los Angeles. I'll be going to law school out there. But, we are sad to leave our great apartment and ICM. Thanks for being so great over the years.

     

    Mackenzie B.

  • Just wanted to say thanks again. The new fridge and stove are a vast, vast, vast improvement. Vast! Have a great 2010, Seth. Thanks again!
     

    Jamie P.

 

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