Frequently Asked Questions
To update your AppFolio profile information:
- Log in to AppFolio
- Navigate to the Account Profile tab
- Locate the Contact Information block
- Here you can update the email address you use to log into your account, the phone number, mailing address, and vehicle information
Cats are welcome in your apartment.
We do not allow dogs in any ICM apartment.
New Pet Amendments need to be reviewed and approved before you bring a new animal into your apartment.
Tenant must pay a onetime, per pet, Non-Refundable Pet Registration Fee of $100.00. Tenants will also pay a monthly $25.00 Pet Rent, per pet, as set forth in the Lease.
No fees, deposits or other charges shall be paid by Tenant for registered service animal, therapy animal or assistance animal, including without limitation the Non-Refundable Pet Registration Fee and Pet Rent.
At this time, tenants cannot update pet information in the portal. Please email processing@icmproperties.com to add or change pet data.
If you have any questions about our fees or want more information about a charge you see in your tenant portal, please contact our team directly with your specific question. We will do our best to assist you further. https://icmproperties.com/contact
If you find another vehicle parked in your designated parking space, kindly take a photo of it, ensuring that the make, model, and license plate are clearly visible.
Please send the photo and your name, address, and assigned parking space number to management@icmproperties.com, parking@icmproperties.com, and info@icmproperties.com.
We do not encourage satellite dish or DirectTV installation. If you explore this option, under no circumstances, will you be allowed to drill any holes into the roof or any masonry of the building and equipment may only be placed / mounted on your deck or porch. You may request a dish letter via email at info@icmproperties.com.
Your lease requires you to purchase renters insurance. ICM Properties, Inc. does not cover your personal property. Purchasing renters insurance is the best way to protect yourself when renting an apartment. Proof of insurance is required prior to key pick-up.
Your lease requires you to obtain both liability (of at least $100,000) and renters insurance.
Most renters insurance policies will include liability insurance.
A “Back-up Sewer and Drain Endorsement for Personal Property” should be added to any insurance policy for any apartment that goes below ground, such as a “garden” or “duplex down” apartment.
To learn more about our insurance policy, visit our Insurance FAQ section.
To find a plan that suits your needs best, we suggest your search plans through Google.
It is important for you to change your address with the USPS before you move. This way you can make sure you receive your mail and it does not get sent to your previous address. A quick and easy way to do this is online with USPS.
If you have recently moved out and new tenants receive your mail, they are instructed to write “return to sender” and have the post office find its rightful owner.
ICM does not give out any tenant information for mail retrieving purposes.
Currently, tenants cannot update emergency contacts in the portal. Please email processing@icmproperties.com to add or change emergency contact data.
We hope you have a positive experience with us. If you know of anyone looking for an apartment please refer them to ICM. If they rent with us we will credit your account or send you a $500.00 referral bonus. Even after you move out of an ICM building, you are still eligible to receive a referral Fee.
Certain restrictions apply. Visit our referral page for details.
You will receive an email regarding renewing your lease approximately 120 days prior to your lease expiration date. There will be instructions to follow in order to renew your lease or to inform ICM that you are moving. You will need to inform ICM of your plan to renew no later than 60 days prior to your lease expiration date. If you do not inform ICM of your plans to renew, ICM will assume you are moving and will begin marketing your apartment 60 days prior to your lease expiration date. If you do not receive an email regarding renewing your lease within 60 – 120 days of your lease expiration date, please email renewals@icmproperties.com immediately.
If your lease is expiring and you need to return your keys, please drop them off at the ICM main office by no later than 12:00 noon on the last day of your lease. Be sure to remember to put the keys in an envelop with your old address on it. Be sure to include your forwarding address.
A late fee will be assessed after the 5th day of the month. Late fees are assessed at $10.00 for the first $500.00 of rent, plus 5% for any amount above $500.00
If you have a maintenance request you may place it through your Resident Portal, email maintenance@icmproperties.com, or call the maintenance hotline at (773) 549-5632. Please provide your address, unit number, phone number with the request. If you have an engineer for your building, please contact your engineer. View Engineer List
Prior to moving out, be sure your balance is at $0.00. As required in your lease you must leave your apartment clean and empty. All keys to the apartment and the building must be returned to our office no later than 11:59am / noon on the last day of the lease (typically the last day of the month). There is a $15.00 charge per key for keys not returned to our office on the last day of your lease.
For more information, view our move-out packet here.
Your new roommate must fill out an application and be approved to reside in your apartment. Have your new roommate complete the online application. Contact us once that is done with your address, unit number, and name of new roommate. There is a $75.00 application fee per person. Once the new roommate has been approved they will also need to pay our standard Administrative Fee. You can read more about adding a roommate and subleasing here.
If you are locked out of your apartment, ICM will do their best to get you back in your apartment during business hours only. If your building has an engineer assigned, you can call them directly. (View Engineer List) If you are locked-out during the weekend or at nighttime, as per your lease agreement it will be your responsibility to contact a locksmith. Any cost incurred because of lockouts shall be your responsibility.
We recommend Amazing Lock Services, Inc. We have a pre-negotiated after hours rate set up with them: 773-935-8900.
If you need to sublet your apartment, click here for information.
A termination policy is neither covered under the CRLTO nor required, so ICM does not provide one in our lease. In Chicago, you do have the right to sublet.
To learn about the subleasing process, you can also read this document.
Subletters would fill out an application here.
If you need more personalized help, are dealing with a “hardship” situation, or would like to discuss a showing agreement, I recommend contacting our office directly, and we’ll try to assist you further. For those questions, and more, please e-mail: sublease@icmproperties.com or management@icmproperties.com.
If your rent payment is returned to ICM for any reason, you will incur a $50.00 fee. This fee is not negotiable and must be paid immediately.
Rent is due on the first of the month and is considered late after the fifth of the month. Fees are assessed at $10.00 for the first $500.00 of rent, plus 5% for any amount above $500.00
ICM offers several convenient ways to pay your rent:
- Online through your Resident Portal
- eCheck (ACH/bank account): This online payment option is free for ICM residents.
- Credit or Debit Card: AppFolio assesses a transaction fee for card payments. The exact fee is displayed before you submit your payment and is charged by AppFolio, not ICM Properties.
- Mail or deliver a personal check or money order to our office.
For the most current information about AppFolio’s online payment options and transaction fees, please visit AppFolio’s Resident Portal Help Center:
https://www.appfolio.com/help/online-portal
To change profile information, including your vehicle information:
- Log in to AppFolio
- Navigate to the Account Profile tab
- Locate the Contact Information block
- Here you can update the email address you use to log into your account, the phone number, mailing address, and vehicle information
If your building does not have laundry facilities, here are some options to help you. You can use a pickup and delivery laundry service, such as Rinse, or visit local laundromats for your needs.
Some ICM buildings include laundry facilities, so check your property details or contact us at 773 549-5443.
Yes, we often have several local parking spots available for rent at various buildings around the North Side of Chicago. Please contact our processing team at processing@icmproperties.com or 773-904-1769 to inquire about parking options available in your area.
Please note: All of our parking options are patrolled. Unregistered vehicles without a parking lease will be towed at the owner’s expense.
We are sorry you are dissatisfied with your ICM experience. We take all complaints seriously and will do our best to address your issue as soon as possible. Please visit the contact us page on on our website to find the appropriate department/email to send your complaint to. Our team will respond as soon as possible.
If you are experiencing an after-hours emergency, please try our Maintenance call center: (833) 549-5632