• Just wanted to say thanks. y'all have been really fast fixing stuff lately. thanks!

  Mike

• Thank you David for fixing my bathroom ceiling,everything looks good and clean

  Elizabeth C.

• Experiences with Staff: Great, very helpgul.  Maintanence is super quick in response and fixes everything well.

  Experiences with Apartments: Apartment is awesome, kept in great shape, very good rent.

   

  Danny

• David,
  
  I went from homeless...my stuff ruined in a fire...scowering Chicago for a 2 bdrm that matched the price and quality of our unit ....then my roomate bailed on me and I was hopeless. I called 3-4 agencies but no one could provide a 1bdrm that I really liked for immediate move in. Then I remembered to call you and within 24 hours I had the perfect place!
  
  First of all I want to thank you for the quick response time, in helping me see the place within 24 hours. Next I want to thank you for being able to show it after hours on a Saturday and then after hours take me to sign the papers. When it seemed like I was out of luck you saved me, and that really meant a lot to me. I am impressed with the consistency of the ICM units, and after you told me the maintenance on the unit would take a week you had it done in 2 days!!! At my job we talk about doing the right thing, exceeding expectations, owning issues from start to finish and building relationships, I would say on Thursday you personally did all of those things. (Other perks including a ride to a from the place... snacks while I waited...general good conversation. It was nice to get to know you a little bit)
  
  Once again I have a place to live thanks to you David (and ICM) so best of luck with the road ahead. I hope someone can come along and make yours as good as you have made mine,
  Nick F.

  Nick F.

• My sink wouldnt turn off, and maintenance showed up quickly, was polite and even wiped up my floor in case his boots left tracks. Very nice experience!

  Jean S.

• The maintenance people are always very good with fixing what needs to be repaired and are very nice. I don't think I have ever had a problem with them.- Laura K.

  Laura K.

• The requested issue was directly and properly addressed in our bathroom and we were very satisfied with the prompt attention and response time from the maintenance team. 

  Janice B.

• The Maintenance service guys are always incredibly polite and helpful. We were happy with the turnover time, especially since it was a problem we needed fixed quickly (bathtub not draining). They were here just after lunch when we contacted them in the morning. The guys are always very respectful.- Ken G

  Kenny G.

• I've been with ICM since moving down here almost 3 years ago and have loved both apartments I have lived in. The staff is friendly and knowledgeable and we have always gotten quick and good answers when there were questions.  
  The maintenance staff has always been quick to respond to our requests and attend to the situation.

  Geoff G.

• He (maintenance) did an excellent job fixing/replacing the hinges on my bathroom vanity cabinet. He was very efficient and professional, and finished the work very quickly.

  David W.

• I wanted to write and say thank you for clearing the snow from my stairwell on Wednesday evening.  I wish I was home to say thank you in person to whoever was out in the cold shoveling around our building.  It is greatly appreciated.

  Mike F.

• Yoni was extremely fast at getting the lease together for my roommate and I when we were scrambling last minute to get an apartment. My email was responded to quickly, and we signed the lease the same day we saw the apartment. In addition, he was also very helpful in explaining the process of signing our lease, getting cosigners, etc. Yoni's speed and helpfulness was exactly what we needed. Yoni was great and has the most beneficial qualities, ones that I have not seen in an agent or landlord before.-Joe A.

  Joe A.

• The request was fulfilled to my exact specifications. Thank you for replacing my doorknob. It looks great. -Marnie S & Kevin M

  Marnie S & Kevin M

• Just wanted to say thank you so much for getting my repairs done so quickly. I am the resident in 19XX W. Wilson unit XX. Having just moved in over Memorial Day weekend, it can be a little chaotic so I appreciate you getting everything done so efficiently. It definitely makes my new apartment that much more enjoyable! I was so glad to see that the window with the crack was replaced too. If it was any other window I would not have been so antsy about it-just happens to be the main window that everyone sees when they walk into my place. I understand getting the brown gunk cleaned off from the outside of the window may take a little bit more time since it is a non emergency. Hopeful it can be done in the next couple of weeks? Once again, thanks for all of your help and for being so responsive to my numerous maintenance requests.

  Bridget M.

• Despite my needing to rent quickly and at an inconvenient time of the month, Yoni began showing me apartments immediately, and I felt that he considered my individual needs. Every apartment he showed me was wonderful, and I was able to sign a lease at the end of the day.-Mallory T

  Mallory T.

• The serviceman was professional, quick and very pleasant to deal with. I hope you keep him around. 

  Joe R.

• Unit and Building: The Briar

  Experiences with Staff: Excellent

  Experiences with Amenities: Excellent
  
  Experiences with Apartments: Excellent
  
  Suggestions: My roommate and I just re-signed for another year at The Briar.  We are so happy to be staying and I wanted to say a big "Thank You" to Jerry and the maintenance staff!  I had knee surgery this winter and I was so thankful to have our sidewalks always clear and salted everyday no matter what the weather was like.  Thanks for all y'all do!

  Kerri C.

• In the past, the office staff has been great. our request was handled incredibly promptly! We submitted the form at 10 p.m., and it was taken care of less than 24 hours later! We couldn't believe it! The new fixture is a million times better than the old one. Thank you so much! We also appreciate how promptly the sidewalks get shoveled after (even during) a snowstorm. Your maintenance team is awesome!-Sunny M.

  Sunny M.

• I received a call from the office less than 30 minutes after submitting my maintenance request, on a Saturday! The maintenance engineer showed up later in the afternoon and was quick and friendly about replacing the radiator valve and vents. Great great great service! Thank you! -Valerie H.

  Valerie H.

• Everything (maintenance) has been completed so quickly! Thank you for making our apartment look beautiful!

  Alexandra G.

• The leaky faucet was fixed the next day, which is great. It works great now without any leaks, and the worker cleaned up when he left.- Jessi W.

  Jessi W.

• I love my rehabbed apartment in general. Everything functions exceptionally well. Additionally, maintenance is very prompt to fix any issue that arises.

  Nicole V.

• I was very pleased with results of my maintenance request. I emailed the request on Saturday and they fixed everything on Monday. Everything was neatly done and they were careful about not letting my cat out. Thanks!-Kelsey H

  Kelsey H.

• Mark, Seth, and ICM, I greatly appreciate you addressing the issue with the trees in the backyard of your building on Clark. Chris and his team did a very good job and were very careful as they moved the debris out of my yard. Thanks again,

  Charlie K.

• Thank you so much. You did so much for me last year.  And you care about the little things {like a dripping faucet} just as much. Thanks again I appreciate it.

  Molly J.

• I was satisfied with the maintenance service and the way it was handled. I think Raymond is amazing, and he's just so nice about everything. This is probably the third request we have sent in for random things, and we love his prompt response and the best part is that he keeps us informed on next steps if there are any. 

  Margi P.

• I wanted to take a moment to thank you for the wonderful work you did! I put the request in on Thursday evening and everything was fixed by Friday afternoon! Thank you so much for the wonderful prompt service. Thank you!

  Dorrie F.

• HI Seth - I came home to wonderful wishes come true tonight! Thanks you so much! Please share my thanks with the maintenance guys.  I think John was here? I'm very very pleased! Great work.

  Luke S.

• I am extremely pleased. The maintenance guys are always very friendly and do a great job. -George O.

  George O.

• Maintenance was incredibly nice and friendly and fixed the situation quickly, staying to ensure that the repair was in fact done.

  Ariana R.

• I just wanted to send you a quick thank you note. The new refrigerator arrived and its fantastic! Thank you so much for that. I think we're finally all moved in, and the apartment is working out great. Thanks so much for everything.

  Andrew

• Hi, Thank you so much for sending the painters yesterday. The place looks a thousand times better!

  Leanne K.

• Mike the heating repair man came out to look at the heater on New Year's Day. He was friendly and helpful and prompt! And then the electrician came out the next morning to finish the repair. I could tell that it was of utmost priority to solve my problem. THANKS!-Lyndsay R.

  Lyndsay R.

• I just wanted to let you know that the maintenance man who came to paint my apartment today, Mark, did a very nice job. He worked quickly, was very careful with furniture, etc., was very neat, and made the walls look great. Thanks,

  Bob S.

• Hi Seth, I was pleasantly surprised today when I returned home to find a brand new oven in my kitchen! Thanks for your help!

  Emily

• Just a general note for you guys, the people in the maintenance department have been nothing short of extraordinary, its nice to know we are so well taken care of when it comes to light bulbs and other odd jobs, so kudos to you! Thank you so much,

  Hugh and Angela M.

• The maintenance solution was excellent, the new kitchen floor looks great!-Kevin M.

  Kevin M.

• Maintenance did an amazing job!! Thank you to Darek for the great work!!

  Chris Sz.

• He(Yoni) took his time with the apartment showing. He let me talk out everything until I was fully decided. He was very easy to communicate with. He responded to emails quickly and got the lease to me in no time. It was all very hassle free for me and I couldn't be happier with the outcome.-Holly M.

  Holly M.

• Hi ICM,

  I Wanted to say thanks for sending David to come paint; he did a great job.-Lauren

  Lauren

• I was satisfied with the promptness, email notification of following up on the maintenance request.

  Lan

• Dear Seth - Thank you so much for all of your help in coordinating our new window installation. The new windows are really great, and make me smile every time I turn on the AC, open a window with one hand, or see but do not hear people fighting in the Jewel parking lot. I appreciate your help in making this happen. Thanks,

  Jennifer

• Jon showed us exactly what we were looking for.  Partly being luck that we chose to see that apartment, he was very nice and we liked dealing with him.-Robert M.

  Robert M.

• Dear Seth,

  I actually really don't know what to say. Yourself, Yoni, and ICM Properties as a whole have hands down been the best management company and employees my partner and I have ever rented from and we truly can't thank you enough. Even Maintenance has been incredible! Yoni has best absolutely amazing listening to our story and complaints and taking immediate action and the personal follow-up from you and the corrective action has truly floored us. Thank you very sincerely.- Mark S.

  Mark S.

• I've been with ICM for over 3 years and it's been a positive experience for me from day one. My leasing agent (Pete) drove me to 3 apartments that were all within my price range. I ended up signing a lease for the 1st floor 1BR of a huge coach house about a block and a half from Wrigley Field. I could see the jealousy in other Cub fan's eyes when I told them I could hear the stadium announcer from my backyard, while grilling a steak on my Weber. After I moved in, I faxed a list of minor repairs I wanted done to ICM, and all were completed within a few days. My next apartment was an ICM building too. Again, the few minor problems I had were faxed to them, and fixed within a few days. Recently, the in-wall AC in the living room died. I left a message with ICM at 9:00PM and they had someone out the next day. They left a message on my phone telling me they were going to replace the AC. Less then 48 hours after it died, I came home from work to find a brand new Frigidaire installed. With the owners manual and a little remote control in a sealed package next to it. While it is July outside, it's like January in my apartment. Overall, I have found their office staff to be helpful and their maintenance crew to be excellent. Problems have always been fixed in a timely manner and I know I will come home to find the door locked and the mess cleaned up after maintenance has left.

  Stan M.

• Thank you for sending out your carpenter to fix my windows which wouldn't open. He did a great job! Thank you, also, for sending him so quickly.

  Elizabeth

• Any time we have needed maintenance, the only way we have known that anyone has been in our apartment is by the fact that the problem has been fixed. We are completely satisfied.-Layne L.

  Layne L.

• Experiences with Staff: Super nice.   Experiences with Amenities: After a hottub was found underneath the bed of our apartment, we had a lot of bonding time with the maintenance men hired. We wanted to let them know that we appreciate their help and consideration, and we really enjoyed how they went above and beyond for us. Great guys!

  Carolyn G. Drea J. & Katelynn W.

• Once the plumber assessed the problem, the broken circulation pump was replaced that evening-Molly J.

  Molly J.

• I would just like to say that the maintenance service was prompt, efficient, and clean. Thank you-Mike S

  Mike S.

• You guys were very prompt, and the workman was very polite and amiable.-Adam E.

  Adam E.

• I have had maintenance done in the apartment on three separate occasions. The following applies to all three occasions. The staff has been very considerate when taking my service orders. The service is usually performed within a week of requesting service. I am Very thankful to the maintenance staff, they have always left the place neat and clean. Thank you so much-Megan D.

  Megan D

• I was extremely impressed with how quick the process was. From the initial request/report to the issue being resolved, it was very swift. The courtesy call informing me that someone would be by was also appreciated. Thank you. -Matthew M.

  Matthew M.

• have a warm and wonderful holiday! Thanks for being awesome landlords

  Karen & Jon : )

• I received prompt attention within 24 hours of my maintenance call. The service was done in a matter of minutes and it was fixed properly. The area was left clean and the work was done well, Thank you!-Luke L

  Luke L.

• Thanks for referring me to Seth Kramer. I went around today with him to look at some places and wanted to give you the heads up. Great guy. He really represents ICM well. He really listened to my parameters and showed me places that were realistically within them, but also was able to deal on his July inventory of properties that were normally perhaps a little out of my range. In any case, he went above and beyond, and I sense that he just does that as part of who he is, and I wanted you to know that, and to thank you again for helping me out.

  Adam

• Thanks for sending the plumber to fix my tub. He got here early and promptly fixed the problem. Thanks so much for the quick response.-Sue S

   

  Sue S.

• Everything (maintenance) was done the very next day.  I was very pleased with how clean everything was left as well.

  Mark D.

• Dear Icm, I've recently signed and renewed my lease for the 2nd time with you, and I wanted to tell you why: Any and all maintenance requests have been answered and solved quickly, and with much appreciated professionalism and courtesy. The new windows have been a godsend through this winter! The building and the immediate grounds are kept neat and are nice to come home to. Neighbors are tidy, quiet and respectful. It makes me feel that the management really cares about its tenants. In 25 years of living in this city, it finally feels like I have found a real home. Thank you most sincerely,

  Maria

• The maintenance man was friendly, efficient and wiped up the floor as he left from his snowy boots.-Mimi R.

  Mimi R.

• Lupe was extremely helpful and friendly. He got everything done quickly and was extremely efficient. - Jamie K.

  Jamie K.

• Was our staff considerate? YES Did we take care of order promptly? YES Were you satisfied with the completed service? YES Was the service area left clean and neat? YES How can we improve? You can't improve anything - Chris did a fantastic job! He was very friendly and helpful!

  Ashley W.

• Good afternoon,   This is just a quick email to let you know that the maintenance in our apartment has been completed today. David, our maintenance representative, left a feedback card and I wanted to let you know that even with a few bumps (to be expected), your crew did an excellent job of showing up each day, completing the required items, and overall, I'm very happy with their efforts. We had at least three different individuals visit our apartment for the various stages and although I did not meet the first, all were very professional and considerate as I work from home and my boyfriend works later in the day, so we were both in the apartment. I was surprised at the quickness of fixing this - and on a Sunday.
  
  I hope this is helpful!
  
  Best regards,
  
  

  Rachel & Ken

• This letter has been a long time coming.  I just want you all to know how lucky ICM Properties is to have Jerry as an employee.  He takes immense pride in The Briar and I can't even imagine the condition the building would be in without Jerry.  He knows this building top to bottom.  He always answers his phone and he usually fixes maintenance issues from tenants the same day it is reported.  Jerry is the guardian of this building too, as he's told me and I've witnessed he often will sit in the lobby on Friday, Saturday and Holiday nights to make sure everyone gets home safe. He is very friendly with all the tenants.  It was an absolute pleasure to get to know Jerry and the Briar building.  I really think that the Briar is a very special building and I have a new affinity for it and as long as Jerry is here, I know that the building's general maintenance and condition is in the best hands it could be in.  Thanks for your time.
  
  

  James R.

• Hey ICM,

  Jodi was very considerate when taking and submitting my maintenance request. They came out sooner than expected even. I had two request, to repair the window in the bathroom and to re-tile the kitchen floor.

  I received a call that they would be working on the window in the bathroom, which look good and the frame feels more secure. Turns out that they decided to re-tile the kitchen the same day. Having no warning, I hadn't cleared anything out of the kitchen. However, they handled all of my stuff with care.

  The tile looks great and I am very please with the result. Everything was left neat and tidy.

  Thank you for taking care of everything so quickly.

  Eric G.

• The service was great. The maintenance person fixed the problem quickly. Great work. Thanks-Kevin R

  Kevin R.

• I used the online maintenance request system which I always find to be extremely easy and convenient! I put the order in on Monday, and someone completed the maintenance on Tuesday.  The next-day turnaround is always appreciated - I never cease to be impressed by this.  When I tell friends about the next-day turnaround they are always stunned; we're lucky to have such prompt assistance! The problem was a small one to fix, but made a huge difference for me. I couldn't even tell that someone had been in the apartment, which is always the case.  Everyone has always been very neat when coming through the apartment. Thank you again for everything you do!-Kathleen

  Kathleen

• ICM always does a fantastic job, and we appreciate it very much.- Mandy P.

  Mandy P.

• Hi Seth, I just wanted to give you a heads up that everything went amazingly well and the new place is fantastic. Nothing bad to report, everything is great. The place was clean and all is well (though I think I underestimated the four story climb a bit.) Thanks,

  Chad

• Your staff has always taken care of my issues very quickly. The level of urgent service is much appreciated! - Jonathan S.

  Jonathan S.

• My daughter was accepted to DePaul University as a Graduate Athletic Trainer and will be moving to Chicago from Los Angeles, August 1. After searching hundreds of apartments online, she came up with a few that we thought would be suitable. On August 2nd, we flew to Chicago and to our surprise, what looked good online turned out to be ""not so good"". We started to feel a little unsettled! As fate would have it, on the last day of our trip, hours before our plane would take off, we were given ICM's number and made an appointment to see a place on Melrose. Jon Stuckey would become our agent. First, let me say that his personality was calming and he made us feel like we were VIP's. He was knowledgeable about the area which gave us a feeling of relief that my daughter would be reasonably safe. Jon was honest, extremely patient and very professional. After we returned to L.A., he stayed in contact with us, assuring each step we made was completed. I cannot tell you how much we appreciated that. Doing business long distance can sometimes be a hassle. Jon made the process so effortless. Plus, its a great location and apartment! He is a wonderful human being...and, a good agent! Jon certainly made ICM look good in our eyes. And, he made my daughter, very, very happy. I would highly recommend ICM and particularly, John Stuckey to anyone, who is looking for a place to live in Chicago. One more thanks to Jon. Sincerely,

  Glenda J.

• Seth is incredible. He always takes care of things quickly and is very positive. Experiences in Apartments: My maintenance requests have all been completed on the day of the request. This company has been extremely responsive in any request. I can not believe how simple it is to make a maintenance request and that everything is always done immediately, even on our worst snow day. it is quite remarkable. I really appreciate all of your professionalism and promptness. I love this apartment and hope to be staying for a long time.

  Maggie L.

• Hello! I just got home. You guys are AMAZING! Thank you so much for taking care of everything so quickly and efficiently! Thank you again, i really appreciate you coming out so promptly,

  Katherine

• I'm sorry to be leaving you guys! it's been a great six years and I will miss the hell out of my little home!!!
  
  With love from my iPhone.

  Lindsey Pe.

• Bill, Tom, and everyone @ ICM - I just wanted to write and say thank you for all the great work you have done in my apartment. Taking over a sublease is hard and I was so stressed about having to paint and clean everything. The paint and tile work you did were awesome and have relieved so much of my stress. I am happy and excited to be renting from you. here's to the future! Thanks,

  Katherine M.

• We sent in our service order via e mail. Everything was completed within a week of request and, when a date was give for service, you were there. When the ceiling was being painted, a little patching dropped on the floor (but was cleaned up the next day upon painting), and a little bit of packaging was left behind with a ceiling fan installation, but for the most part everything was cleaned up and taken out by the maintenance staff.- Brittany S.

  Brittany S.

• Jon was very quick to set up times for showings that worked around my schedule. He took me only to apartments that fit my specific criteria. My experience made me want to work with ICM the next time I am renting. - Linda H.

  Linda H.

• Thanks for installing my AC units in my apartment. That was very kind of you to help me.  Thank you very much.

  Julie B.

• The office staff is easy to talk to and helpful in solving our problems. All of the maintenance requests so far have been accomplished quickly. I am really happy with the new oven and the repainting of the rooms. It looks much better. The oven has already gotten plenty of use!! the service area was left as clean as it was prior to the work done. Thank you so much for all the work that has been done so far! -Viktoria P.

  Viktoria P.

• In regards to your maintenance request, what were you most satisfied with?
  Gabriel, the ICM Painter, was fantastic. He was very thorough, sanding down as much of the old paint as he could, and even repainting the entire wall surrounding the radiator better than it was when we first moved in.

  Deanne M.

• I wanted to write and say thank you for clearing the snow from my stairwell on Wednesday evening.  I wish I was home to say thank you in person to whoever was out in the cold shoveling around our building.  It is greatly appreciated.

  Michael F.

• Yoni - You should know that you were very crucial in my amazingly quick move out of a horrible situation! I'm seriously very grateful that Lizzie gave me your name! She and I often laugh that you probably think we're two crazy gals...she was also upset when looking for places due to bad roomies and bad past landlords. I was moving in with an Aero-bed only. Hah!! You'll be relieved to know life quickly got better and I have an apt full of great new furniture & it's such a great street- feels like home. 2010 looks great so far!! Happy holidays!! :-)

  Tara

• I just wanted to say that the newly painted walls, the cleared building entrance, and the new carpeting look GREAT! Thank you!

  Rejane P.

•  

  Julie was an absolute pleasure during the viewing and application process. I can't wait to move into my new place!  -  Kim T.

  Julie was an absolute pleasure during the viewing and application process. I can't wait to move into my new place!

  
  
  

   

  Kim T.

• Just wanted to say thanks for the prompt attention to the maintenance requests that I made the other day. I've been so pleased with the service of the maintenance people! I have lived at my current apt for the last two years and just signed for a third year, and every time I've made a request its been addressed in a timely manner so THANK YOU. I wanted to especially acknowledge the people that fixed my heat during the winter. I told him my heat wasn't working and he was at my house within 30 minutes and fixed the problem right away. This happened twice within the last two years, and each time ICM's workmen came over and resolved the issue immediately. thanks again, and keep it up!

  Miraj

• The gentleman who came to the apt was incredibly polite, clean and efficient in his work. His positive attitude and craftsmanship were both greatly appreciated. 

  Michael H.

• The maintenance request for installation of blinds in our apartment was fulfilled promptly and neatly. The blinds work great. Being able to email maintenance requests is very convenient. The comment card left in our apartment had "DAREK" written at the top.

  Don G.

• It's a tie between promptness and quality of service. Much appreciated.

  Ashten & Jessica L.

• Air conditioning is working perfectly, thanks for your swift attention and great work.  Much appreciated.

  MS

• Thank you so much for your support helping us get an awning with our name and address - it makes a big difference. I hope you have a chance to come see it. Have a wonderful thanksgiving if I don't see you before.

  Maureen

• I wanted to thank ICM for sending Tom to fix the problem on my drain. It was no sooner said then done! My sister and i are new to the building, and we love it. Thanks to the icm staff, you are second to none!! Everyone has been very friendly and understanding. Extra shout out to bill for sending your staff so quickly.Thanks again.-Angie V.

  Angie V.

• The staff have been very attentive and maintenance friendly.  And thanks for the holiday cookies!  Happy Holidays to you all.

  Joe F.

• ICM is always on top of maintenance service and requests. Thank you! Everything works perfect and we are satisfied.

  **********************

  Our records show that maintenance was scheduled at your apartment yesterday.  Your opinion is important to us.  Your comments will help us serve you better.  If you have a minute to respond to the following questions, we would really appreciate it!

   

  1.       Was our office staff considerate while taking your service order?

  2.       Did we take care of your service order promptly or when we promised?

  3.       Were you satisfied with the completed service?

  4.       Was the service area left clean and neat?

  Thank you!

  Melissa I

• I am ECSTATIC you guys are replacing the windows. It was definitely on the con list when I was considering whether or not to re-sign my lease.  I greatly appreciate this update and I am so happy that I re-signed my lease with ICM Properties.

  Maddison M.

•  

  Hi Mark,   My roommate and I, Ellie Thompson, were the girls who stopped by yesterday to take a look at the second floor apartment at W. Cornelia for August 20.  We just wanted to thank you for showing us around, and for helping us out with moving in a little earlier than Sept. 1.  We really appreciate you working with our needs and having the unit done in time, and we're really looking forward to seeing the finished apartment.  From looking at the other units you were rehabbing, we have no doubts about the high quality and design that you and your team will deliver.
  Again, thank you so much!  - Megan K.

  Hi Mark,   My roommate and I, Ellie Thompson, were the girls who stopped by yesterday to take a look at the second floor apartment at W. Cornelia for August 20.  We just wanted to thank you for showing us around, and for helping us out with moving in a little earlier than Sept. 1.  We really appreciate you working with our needs and having the unit done in time, and we're really looking forward to seeing the finished apartment.  From looking at the other units you were rehabbing, we have no doubts about the high quality and design that you and your team will deliver.  Again, thank you so much!

  
  
  

   

  Megan K.

• Yoni was so helpful! We were from out of town, and only in the city the one day. Yoni met us at the office at 8pm (after all of our showings) to sign the lease. Sorry we interrupted your work out time! Thank you for your help and we look forward to being your tenants!-Allyce M

  Allyce M.

• My leasing agent, Yoni, was AMAZINGLY fast at getting back to us.  Thanks, Yoni!

  Joe G.

• WOW! I filled out a Maintenance Request Form on Sunday about painting the hallways and stairwells in the apartment building of XXXX Lakewood and by the time I got home yesterday - they were painted!! My mouth dropped!! What great service!!! I didn't know that you guys would actually paint, let alone the next day!!! I am very impressed! Thank you very much ICM!!!

  Amanda

• Yoni was very professional, patient, honest and understanding through the entire process from start to finish. He provided me with top quality service and made the whole rental experience very positive. I definitely will refer friends/co-workers to him.-Michelle B.

  Michelle B.

• Jon was really great.  He listened to our requests and showed us apartments that had all the specifics we were looking for.  In the end we went with an apartment that we didn't even know was on the market and didn't think would fit our needs.  Thanks to Jon we made time to go see it and it was exactly what we were looking for.-Robyn

  Robyn

• Great experience with my leasing agent Aaron! He's super helpful, patient, and responsive! 

  Julie S.

• Hi Seth,

  Me and my fiancé just recently signed a lease with your company for an apartment on Wilson, and we wanted to say that we had a really good experience. We had looked an 15-20 apartments, and been in contact with several agents before Dave showed us the apartment we ended up signing for. I just wanted to tell you that Dave was the only agent we met with who didn't push or try to force us in to applying. He made us feel comfortable and calm in making such an important decision. People do realize that if you don't apply fast the apartment might be gone, but the last thing you need is an agent who is more interested in your signature than showing you your future home. Many thanks to your company's excellent costumer service and especially your agent Dave. All the best -Jonatan S.

  Jonatan S.

• I emailed my maintenance request. It was taken care of very quickly. I put in the request on Saturday and it was taken care of on Monday. The maintenance man that came did a fantastic job. It was as if he wasn't even there after he left.-Ashley J.

  Ashley J.

• I appreciated the quick turn around of my request. I requested my mail key the night before moving and the key was ready the next day- the day of my move. Thank you! - Prici C.

  Prici C.

• I've been a tenant now for two years and I wanted to commend Jodi for her excellent service. She stayed late yesterday to take my call and help me with a renewal. I appreciated that she worked with my schedule and was pleasant to deal with even though I'm sure she was super swamped and stressed this time of year. This kind of customer service from ICM is a big reason I decided to re-sign with you guys.  Please give Jodi a pat on the back - she represents your organization well!

  Chrissy C.

• The HVAC guy who repaired the igniter component of my heater explained the problem to me fully, and when he left, he even cleaned up his muddy footprints. I was really happy with ICM's quick response and with your HVAC contractor.

  Chris S.

• New Tenant Questions Good Morning. I signed a lease this weekend with Brad. Thank you for your help. I was so impressed with the flexibility and efficiency of the renting process this weekend and I look forward to renting from your company. Thank you,

  Erica

• I called about getting a towel rack installed, a drain unclogged, and a door fixed. Not only did they do all those services, they installed a shower curtain as well! It was much appreciated.-Colleen C.
  

  Colleen C.

• Hi David,

  Please see below.

  1.       Was our office staff considerate while taking your service order?
  Yes. They promptly responded to the message I left early morning for the maintence request.

  2.       Did we take care of your service order promptly or when we promised?
  Yes. ICM responded to my maintenance request shortly after it was requested and the job was completed upon our return to the apartment that evening.

  3.       Were you satisfied with the completed service?
  Definitely. The maintenance team always does an excellent job completing the task at hand.

  4.       Was the service area left clean and neat?
  Absolutely. There was no trace that they were even there! Did an excellent job of cleaning any mess near or around the service area.

  Thank you!

  +++++++++++++

  Hello

  Our records show that maintenance was scheduled at your apartment yesterday.  Your opinion is important to us.  Your comments will help us serve you better.  If you have a minute to respond to the following questions, we would really appreciate it!

  Maggie M.

• I really appreciated, since I'd had to call the answering service after hours, that I received a call back from the maintenance office first thing when they opened. The maintenance person was there to address the issue with an hour and a half and was quite kind.

  Sarah L.

• Thanks maintenance for coming to check/fix my AC unit!

  Shannon M.

• I processed my maintenance request online.  It was easy to find from the home page. You got back to me in under 24 hours, and the plumber arrived at the approximate time you indicated in our phone conversation. This issue was fully resolved.  Overall, very pleased with how this was handled.  Thank you.-Holly E.

  Holly E.

• We were once again very satisfied with our maintenance service from ICM. I filled out an online maintenance request. I submitted the request at approximately 10 pm and John was at our door first thing the next morning. We had a problem with the light fixture in our kitchen, and John replaced the unit with a much more attractive and functional replacement. He was efficient, personable, and professional, as he has been in the past. Thanks- Spencer H

  Spencer H.

• Yoni was very quick in his follow-up and willing to work with his manager to try and negotiate price and updated features for my new rental.-Candace R.

  Candace R.

• Dear Mr. Kramer, Margaret and I want to thank you for your courteous and prompt response to our inquiries about our son Josh's apartment. You've effectively allayed any concerns we had, and feel that your professional approach to property management will greatly enhance Josh's experience. We're looking forward to visiting Josh in the not too distant future and checking out his new digs. Thank you again,

  Michael B.

• Every time we have contacted maintenance they have been fabulous! Someone always comes promptly, resolves the issue, and leaves the apartment as if no one was there. My one request would be that they leave behind some type of note letting us know what was done. I usually end up calling the main office to find out what maintenance did about the issue. If they left a note detailing what they did it would be very helpful! Thank you for always resolving our issues promptly.

  Claire N.

• Thank you for replacing the lock on our mailbox! We came home yesterday to find the new key. -Kathryn S.

  Kathryn S.

• I just wanted to email and say thank you for all the communication and work that went into fixing our maintenance requests. I truly appreciate it! It means a lot to us that you care about your tenants!

  Nicolaus W.

• The painter, David, was very helpful and kept me informed about what was going on each day and listened to my concerns about the apartment and it looks amazing now.-Nicole C.

  Nicole C.

• Everything was great across the board.  Thanks for all your help!-Anne V.

  Anne V.

• The maintenance request was taken care of with efficiency and cleanliness. We thank you for your promptness with such matters.-Andrea E.

  Andrea E.

• ICM - We want to thank you for installing new carpet in our living room! It looks great and we are looking forward to another year at XXXX Lakewood. Thanks again,

  Amanda & Dan

• Good morning,
  I just wanted to report that the maintenance person that came and attended to the issues (broken doorknob, leaking taps) did an excellent job and left my apartment to fine shape. I could barely tell someone had been by - other than the fact that the repairs had been made.
  Your maintenance staff has always been prompt and competent when addressing repair issues in my apartment. I've lived in an ICM building since 2005 and have always been mostly very satisfied.
  Thank you very much for your prompt attention to this matter.
  Mike R

  Mike R.

• ICM - Thank you for your prompt attention-BOTH the toilet and the heat/cooling are working now. Appreciate your help. Best-Abbie On Tue, Oct 12, 2010 at 12:04 PM, Abbie E > wrote: Hi- Hope you had a nice weekend. I am writing because two issues came up in our apartment: 1) The air conditioning won't start (it got a little hot on saturday and we tried to turn it on, to no avail.) 2) The guest bathroom toilet isn't filling with water. (And so it won't flush.) Could you help up with these problems? Thanks so much! Abbie P.S. The new carpet is fantastic! I really appreciate your help with that.

  Abbie E.

• Both jobs were completed in a quick time frame from when we sent in the request and the people that spoke to is were all so friendly! I just wanted to say thank you! All the work was much appreciated! -Kasi T.

  Kasi T.

• Everything was absolutely wonderful - and I couldn't believe how quickly you responded / did the maintenance work! Thanks so much- Sarah V.

  Sarah V

• I have always found ICM maintenance to be friendly and responsive to my requests and that they respond in a reasonable time frame.-Stuart D.

  Stuart D.

• Bill, I just wanted to say Thank You for all your help from the day you rented me my old apartment on Wayne through and even past the day I moved out. It's just about 5 years and for the most part those years have been uneventful, which when renting is a good thing. BUT - When I did have an issue, concern or problem, you always got back to me and whether or not I liked the answer or not, you always shot straight with me and gave me the reason behind the decisions. I will tell ya' I think you're one heck of a professional and based on what I've seen from you as the true professional you are in your industry, I would not only 110% trust your judgment when it comes to matters of real estate/renting but on any topic I asked you about. You're a stand up guy and I just really wanted to take the time to say Thank You and commend you for everything you've done over the past almost 5 years. I will absolutely refer people to ICM and when I do I'll make sure they ask directly for you. Thanks again and I have one last favor to ask of you. Please either forward this on to your boss(es) or get me their e-mail addresses so I can do so. I think they need to know how lucky they are to have someone like you working for them. Thanks again!

  Peter

• I'm glad the maintenance man took care of the list of problems we sent on the website. Everything was left nice and neat and he was very professional. - Amelia S.

  Amelia S.

• Thank you for the timely manner in which my window was fixed. The repairman did a great job and did not leave a mess at all.-Jason D.

  Jason D.

• I live at (Address not disclosed) and I called about a maintenance request. Jack from maintenance came by today and was absolutely wonderful! He was super polite as well as quick and efficient when he changed our locks and fixed our windows! He said some other guys would come by and fix everything he couldn't. I could NOT be more pleased with the efficiency ICM and Jack gave! Good work should not go unnoticed! Thanks!-Elizabeth S.

  Elizabeth S.

• Herman came the same day and did a great job putting in both AC units. - Katie J.

  Katie J.

• Subject: Satisfaction Survey 1- Was our office staff considerate while taking your service order? YES 2-Did we take care of your service order promptly or when promised? YES 3- Were you satisfied with the completed service? YES 4- Was the service area left clean and neat? YES Service rep: "Darek" Other comments: Quick and neat service, I was extremely satisfied and impressed with how consistent the maintenance quality has been, how soon after I call and leave a message that a maintenance employee calls me back with kindness and helpfulness, and how great my apartment looks after the service is done! Thank you so much!

  Linda B.

• My air conditioners were put in well and in a timely manner. I am pleased. Thank you!-Nicole C

  Nicole C

• The maintenance worker was very friendly and willing to fix the problem and did it in a timely manner.

  Sydney C.

• Our apartment is a little older so we had a couple of issues when we first moved in. However, everything was taken care of very quickly!! And shout out to our agent who dealt with us and was great throughout the signing process and such!

  Maria M.

• Thanks for your prompt and professional service.

  Daniel M.

• Hi David,   The maintenance we had was changing light bulbs in the main stairwell.  I found ICM responded promptly from the time I placed the service order and I was satisfied with the service.  Hope this helps.

  Daniel M.

• The staff that called to inform me that maintenance was coming over was polite. The service was done promptly. I am satisfied with the service and my apartment was left clean and neat. Thanks ICM!-Leah P.

  Leah P.

• My maintenance requests are always answered very promptly and the engineers are always really good!

  Martha C.

• The maintenance procedure has improved so much in the last couple of years it's amazing. Every time I need service you guys are out there the next day. It's one of the main reasons I keep renewing.-Dan K.

  Dan K.

• The maintenance request for kitchen sink repair was fulfilled promptly and neatly. Chris was friendly, careful, and efficient.  Thanks!

  Don G.

• Everything was handled well. The office staff was polite, And scheduled service for the very next day. The problem was resolved quickly. The area was left clean and neat. My wife remarked that the workman that visited the apartment was especially courteous and efficient. He is an asset to your business.-Ken T

  Ken T.

• The experience was very simple, as was filling out the credit check and electronic lease. Yoni was great about getting back to me quickly with a viewing and follow-up info. It was an excellent experience all around.-Evan

  Evan

• Jon was quick to respond and eager to show the property as quickly as possible. He showed up exactly on time (one minute early, actually) and made sure I was comfortable with the terms and assured me any concerns I had would be handled quickly. He has been thorough answering any questions I've had and he always gets back to me right away. He even gave me a ride to my train stop after the showing, which was great because it was freezing outside and I had to get to another engagement that night. I would not have made it on time had Jon not given me a ride. -Dave P.

  Dave P.

• Maintenance is prompt and excellent. I'm Very happy with the prompt and professional work by maintenance and janitorial.  Thank you-Vernon E.

  Vernon E.

• Yoni - Love the place, ICM is the absolute the best about everything. Overall, I dont have a single compliant about you guys - besides not allowing charcoal grills (which I get). The three of us are definitely planning to resign at another property with you guys come July 1.  Seriously though - I've gone through three other property management companies since moving back to Chi and you guys take the cake.

  Cameron R.

• I didn't actually deal with the office staff, as I left a (panicked!) message the night before when my apartment was flooding, But, I wanted to send my compliments on the maintenance staff that was sent. I didn't catch his name unfortunately, but he was FANTASTIC. He really took time to do the job properly and he left my apartment as clean as it could be in the condition the floodwater had left it. He was also very friendly and seemed to really care about the job he was doing. Thanks!- Caroline R.

  Caroline R.

• Aaron was so incredibly speedy! We saw the apartment, applied, sent in necessary documents, paid necessary fees, etc. all in less than 24 hours. I would ABSOLUTELY work with Aaron again to find an apartment in the future.

  Erin G.

• Tony - I just wanted to thank you for always helping me. The late / early panic phone calls w/ my toilet and etc, you have always handled w/ such grace! I truly appreciate it and I hope to have a brightened your day.

  Janet

• From Cassi at our Racine building:
  In regards to your maintenance request, what were you most satisfied with?
  The above and beyond service! Not only did they bring us a new curtain rod the next day and installed it, but they set up a new shower curtain liner and new rings.

  Cassi

• I just wanted to say thank you for having such an efficient maintenance service. After being so frustrated with a high electricity bill (and confused about why that was), I sent in a request and someone from ICM was here within a half hour. He was very helpful and explained everything I needed to know about the meters. Thanks so much!-Katlyn F.

  Katlyn F.

• You sent someone over the morning after I submitted the maintenance order online. you were extremely helpful. The space was absolutely left clean. We always appreciate your assistance! Thank you!-Erin C.

  Erin C.

• A man and woman (i didn't get their names) came in to do some plaster work in our apartment yesterday. I just wanted to say that they were very respectful, and polite. They worked efficiently, and did an excellent job on the wall. Thanks very much.-Matt R.

  Matt R.

• I just wanted to thank you for stopping by today. Thank you for your professionalism.

  Matt V.

• Thanks again so much!!! I can honestly say the maintenance provided by ICM in the past week has surpassed any quality I've had with previous landlords the last 15 years I've been a renter. 

  Jodi S.

• Everything was great and they fixed the door very soon after the maintenance request was sent. Thanks.-Christine W.

  Christine W.

• My service order was responded to right away and the issue was taken care of promptly. I feel it was as clean as it could have been. Thank you for fixing my sink and shower drain as quickly as you did. I also had my drain fixed when I didn't even report that problem. Greatly appreciated!- Whitney B.

  Whitney B.

• The painter was great to work with and took it upon himself to use leftover paint to retouch walls in the apartment. He was so great and I am so happy to have worked with him! Thanks for sending out someone so nice and who did a great job. 

  Kathryn H.

• Yoni (leasing agent) made it easy start to finish. I wanted to stay with ICM because I knew that not only everything would be taken care of but I have developed a personal relationship with my agent. 

  Max H.

• Just wanted to say thanks again. The new fridge and stove are a vast, vast, vast improvement. Vast! Have a great 2010, Seth. Thanks again!

  Jamie P.

• My name is Joshua BXXXXXXXX, and I am a resident at XXXX Burling St. Apt Xff We were upset when we first moved in because of some issues, but that is all long forgotten after our GREAT experience with the maintenance team. Every time we put in a request, it is answered the very next day. We have been looked after very well by maintenance, and that is very important to us. The team such as Lupe and others whose names I have forgotten, has been on top of all requests. Broken windows, spare keys, dishwasher and friendly as well... Our problems are continuously solved. Thank-you for looking after your clients even after we have moved in. We really appreciate the attention and care. All the best,

  Joshua B.

• Thank you for sending an electrician out. It appears that the electric issue was addressed. You guys rock!

  Emily S.

• Lydia W.

• Hi - Thanks for sending the maintenance survey. The maint. process has greatly improved over the last 4 years. We are very pleased with it!

  Cailyn P.

• I appreciated the prompt service. The maintenance work was completed on the same day I replaced the request. - Kay Y.

  Kay Y.

• The service person showed great ingenuity while fixing our back fence door. I don't think we will have problems in the future.

  Peter H.

• Maintenance was effective and fast; and problem was clearly resolved.

  Jon M.

• Good Morning Seth!   The maintenance/plumbing people did an amazing job on my shower.  They fixed the whole thing within a couple of hours, made no mess, and my last two days of showers have been great!  Best showers in two years!  Thanks to them and you for fixing the problem so quickly!

  Michael E

• I had called to have my bathtub drain fixed. It was fixed the day after I called. He was very polite and and he was done in 5 minutes. There was no mess or hassle. Thank you for your efficient service which is all to hard to come by these days.-Samuel M.

  Samuel M.

• The Maintenance person knocked before entering and asked to enter before coming in, which was much appreciated. I was shocked that maintenance came out on a Saturday when we put the service order in at 9pm Friday night. I was very pleased with this! It looked as if the maintenance staff had not even been in there, it was actually cleaner when he left than when he came. Thanks so much!-Victoria U.

  Victoria U.

• We filled out the service request form online.  The online system is simple, easy, and effective.  Our Ceiling fan got fixed right away and works perfectly now.

  Jeriah H.

• Jon was very helpful.  He made us feel like we could trust that he would listen to our needs and work with us honestly.  He was very easy to communicate with and always responded promptly to answer our questions.    As far as ICM in general, we love the options to pay and do so many of the often time-consuming tasks online.-Jamie K

  Jamie K.

• I like that the maintenance man had the list of tasks with him when he arrived and he went over them with me. I also like that he asked me if there were any additional things that I needed to have fixed. 

  Michelle B.

• To Bill and all the Maintenance crew: I just wanted to say thanks for responding so quickly to my request! I really appreciate that you guys came over less than 18 hours after I placed my request. The parking area looks great and there's no more crazy debris strewn about! Also, thanks for replacing the floodlight and the lights on the landings, it makes coming home at night that much easier! You guys are always so fast, I truly appreciate it! Take care,

  Diana

• I just wanted to drop you an email and let you know that the new fridge is great, problem solved. Thanks so much for helping me resolve this issue - I really appreciate your direct assistance and follow- thru. I just re-signed my lease and this helped me feel really good about that. Looking forward to another good year here.

  Elisa

• 
  The communication with my leasing agent was great.  He was very professional, and responded quickly to emails, calls, texts; and also very knowledgeable.
  

  Gwynne N.

• Seth, Thank you so much for sending the plumber over this morning. Literally, he had the leak fixed in less than two minutes. I have no idea what he did, but truly thank you for having him come over. I am so glad that now I don't have to worry about flooding the neighbors or my apartments! Nor do I have to pay for a new sink! Thank you again for being so wonderful. I know I really appreciated having some where to move too, that I like. I truly thank you all from the bottom of my heart. Thanks again,

  Tracy M.

• I just wanted to thank you for the quick turnaround on my previous request. I can't thank you enough. Thanks again!

  Colleen F.

• I am satisfied with the maintenance work that was done yesterday. it was amazing, two people went into that tiny bathroom, closed the door and two hours later there was a new ceiling....very nice and tidy. I always appreciate the responsible manor in which maintenance requests are addressed, and I'm confident that the plumbing leak was repaired upstairs. thanks again. -Molly J.

  Molly J.

• I left a message and did not speak to anyone about the service order. The maintenance men were here the next day and we were very appreciative that they came so quickly. They replaced the flapper in the toilet, but the problem with the toilet not flushing completely most of the time still remains.  I have since left another message, but have not heard back. The maintenance folks left the area clean. Thank you-Ryan O,

  I would like to revise my previous email.  Immediately after hitting send I received a phone call stating that the maintenance people would be here today to replace our toilet.  I just wanted to say thank you for quickly expiditing this repair.  We have lived in this apartment for 8 years and have been very happy with how quickly the maintenance team has resolved our issues. Thanks again for your help!-Ryan O

  Ryan O.

• Brad, Thanks a ton for helping me out, I wasn't sure who to contact for emergencies since Harvey was out of town. Some guy came over here (promptly I may add) and fixed the toilet! Thank you so much; I appreciate it! Sorry for bothering you on a Sunday. Enjoy your afternoon. Thanks,

  Josie

• The plumber who took care of our toilet and kitchen sink was VERY nice, professional, and efficient. Everything handled quickly and professionally.

  Brant R.

• Service was prompt and area was left cleaner than when he (maintenance) started. Very prompt, efficient, and friendly!

  Rebecca M.

• Jon (leasing agent) was very easy to meet, talk to, get our questions answered, knowledgeable; he inspired our trust and we wanted to pursue working with him as our landlord. 

  Sabrina S.

• Please extend to Bill my thanks for replacing our garage door openers & his kind assistance. Happy Holidays

  Arlene

• I just wanted to thank Greg for helping me with our broken toilet issue yesterday. Darek was able to come out and fix it today.

  Sara E.

• Thank you for fixing everything we asked in a timely matter! We appreciate it!

  Michelle P.

• Thank you SO much for putting the weather strips on our back door. It makes a HUGE difference in the temperature in the big room. I am so so appreciative that you all were able to put those on. Thanks so much! Happy Holidays!-Marisa B.

  Marisa B.

• I really appreciate you having the plumber here on Saturday. Thanks for having the service performed this quickly!

  Danita B.

• Thank you for taking care of our bathroom fan and light. Thank you for also swapping out our smoke detector.

  Ross D.

• Thank you for painting front hallway.The painter(didn\'t catch his name but He has earings in both ears),did fabulous job.Chipping paint,holes etc. All is fixed and looks great.

  Liz L.

• We had a problem with a leak from the ceiling in our bathroom.  Sent in the request and even though it was a Sunday got a call from the maintenance man, he wanted to know if it was serious or could wait till the next day.  He came the next day and fixed the problem and left no mess.  Great Job and fantastic Maintenance Person.  Thanks.-Vernon E.

  Vernon E.

• Anytime we have an issue, maintenance responds that day or the next which is extremely nice!  We worked with Yoni when we were touring our apartment and he was excellent! Very informative, worked quickly, and is always available to contact if and when needed.

  Laura C.

• Wanted to thank you for the new kitchen!!! Its makes such a huge difference.   I really appreciate it.

  Christa K.

• THANK YOU! You made sure to send someone out right away to complete the maintenance request. The cupboard is extra sturdy once again!

  Kathleen O.

• Hey James,

  I just wanted to say thank you for everything. The window was installed today and it looks great. Plus, the man who installed it was very friendly and did a great job. Jess and I have been really pleased with the progress and we wanted to extend our gratitude to you and ICM.

  Have a great weekend!

  Joshua W.

• The call was to fix a leak in the unit above mine so I didn't see the work area but it hasn't leaked since and he left a note letting me know he had visited, which was great!-Elizabeth H.

  Elizabeth H.

• My son and I had the pleasure of meeting one of your apartment rental employees, Michael. I felt compelled to write you about our experience with him. I could not be more impressed with him plus how he represented your company. It’s a good feeling knowing that my son is moving to a very nice apartment managed by such a great company with awesome employees. I commend you and ICM for hiring such a fine young man!

  Alice M.

• After living in Ravenswood ICM property for 2 years, I moved out to Waukegan to be closer to work due to back issues and my doctor. All is well now with a new car and exercise. I would love to move back into an ICM property. You all were the best I have ever had in a leasing company & it was much appreciated! My current Waukegan lease expires the last week of July. If you have a 1 bdrm at any of your north side locations, I would love to come back! THANK YOU either way it goes!-Kelly C

   

  Kelly C.

• Hiya Maintenance, I just wanted to drop you a thank you note. Thank you and your staff very, very much for fixing my sink, bedroom window, and bathroom window! Your guy was very fast, very nice, and helpful. Thanks!

  Sheba

• Thanks again for making finding my first apartment in Chicago such an enjoyable experience--I had alot of stress and anxiety over it, especially after having such a HORRIFIC experience with an apartment search firm on Saturday. But, working with you in particular, and ICM has already been a positive experience thus far. I look forward to moving in come August 1st!

  J.S.

• Every time i put in a request I am impressed by how quickly it gets taken care of!  Thanks for that!  You took care of this two weeks before you were supposed to do it!  I am satisfied so far! The kitchen faucet works great.  it was nice to do dishes last night with warm and cold water and not have it spray me in the face.  The service area was left very clean and neat.  Would not have know they were there if you didn't call and i didn't see the new things.  Thanks again!  Very very happy!

  Mike E.

• I was not home when the maintenance staff was there working, but I was very pleased that my request was placed Saturday night and completed on Monday. I came home from work Monday night, there was no drippy tap, no leaky pipe, and a brand new faucet. Consider me very satisfied :-)-Leighann L.

  Leighann L.

• Yoni really listened to me and didn't try to upsell me on anything. He showed me exactly what I wanted and what I could afford, and I appreciate that. He's also very patient, kind and funny, and has gone out of his way to help me out.-Julie N.

  Julie N.

• I sent a maintenance order via email and it was done within 24 hours, which surprised me for sure, the work looks great and they left the area clean and neat. thanks-Tim S.

  Tim S.

• Fast response. We called fairly late -- after normal business hours.  Nevertheless, a maintenance person came and reprogrammed the "garage clicker" first thing the following morning.

  Gordon D.

• Just wanted to thank everyone for how my apartment is coming along! painting, new bathroom, plumbing, light and ect..... have a wonderful fall season!!!

  Kelly C.

• Hey Jon, This is a belated email to let you know that the move went smoothly and things are going well at the new apartment. I really have been meaning to thank you so much for how great you've been throughout my renting and moving process. I am so appreciative of your openness about giving me information, working out the terms of the lease, guaranteeing me parking and being so generally available for any questions or concerns I've had. Moreover, you clearly worked to see that my maintenance requests were taken care of quickly and smoothly - all within the first week of my lease - which was a huge help. The paint job looks great and the cleaning job was fabulous! I'm so excited about the place and it feels great to know that you are available to help out with any issues that could come up. I will definitely send business your way any time that I can. Many many thanks again and I look forward to hearing from you. All the best,

  Maren

• I have never had a landlord, property company, or maintenance team take care of my maintenance issues so promptly and thoroughly. I cannot explain how appreciative I am that your maintenance team is so attentive. Also, I mentioned that my fridge (an older model) was giving me some problems and asked if it could be looked at, and received a message about getting a NEW fridge! It is obvious that you care about your tenants and the well-being of your apartments, and it is greatly appreciated. Thank you!-Cara H.

  Cara H.

• Jon was great! One of our roommates couldn't make the initial viewing and he came to meet us the next day. Very helpful.-Carly L.

  Carly L.

• Regarding ICM's recycling program: I had discussed this with Seth in February of last year. Seth was very nice dealing with my questions and signs have been up at my building since our discussion. I was very impressed with the feedback and interaction with Seth and have been using the blue bag program ever since. I really love my apartment and appreciate your company working with me on the few issues that have arisen throughout the past few years. Rest assured -- I am very happy and content. Thanks!

  Kari H.

• Just wanted to follow up, when I got home last night the dishwasher had been fixed. So thank you very much for fixing everything on our request! Much appreciated.

  Ellen T.

• Hi, everything was great. I appreciated that you called when you would be coming by. Everything was prompt and we were satisfied. Thanks!-Natalie M.

  Natalie M.

• Seth - Thank you so much for all of your help the other week, I don't know how I would have been able to get into my apartment if you didn't patiently wait for the elevator technician. It was also so kind of you to help my mom get all of our stuff into the car so I could get home to recover. I truly appreciate your kindness. Best

  Hillary

• He(Yoni) moved our appointment up so that I could see all of the units before other appointments that day. He also answered several of my questions before I even asked them. I can't think of one thing that would have made my rental experience better, Yoni did a really great job.- Bridgette T.

  Bridgette T.

• Thanks for the new bathroom vanity and bathroom touch ups. Jack did an excellent job installing. Samatha got everything set up quickly.

  Daniel M

• Thanks, Maintenance was great.  The office staff called us quickly and was very polite and professional, maintenance arrived within probably an hour after we called, the service was completed the same day (and the request was replacing our toilet which had broken the night before, so that seemed like a fairly substantial job and the same-day service was obviously much obliged), everything works great, very good experience.  Our sink drain was also clogged, and they actually replaced the pipes,  which went beyond just unclogging the drain, so I was very happy with that, too.  And there was no mess left behind.-Graham C.

  Graham C.

• Everything has been taken care of. Thanks, Bill. The window job was done well and Tony took care of the other things. Have a good weekend.

  Kristen

• To Whom It Concerns:

  I had an experience today with maintenance personal. It was a unique and humorous problem where my cat was stuck in an enclosed area by my refrigerator, and I needed help freeing her. I have had a few other minor requests from the maintenance team in the past. The stories aren't relevant.

  I can only imagine how many complaints you receive from whiny, unpleasable tenants. I am compelled to recognize how attentive and speedy maintenance has been for me. I submit a request online and within 30 minutes I have someone knocking on my door. They have always been cordial and helpful.

  Anyway, just wanted to write a note of credit where deserved. Thank you very much.

  Kevin T.

  Kevin T.

• Hi John, I've gotta say that I have been very impressed by the maintenance group!! All of our maintenance requests have been completed within 1-2 business days (we've had a few others aside from the ones we've worked with you on). They even come out right away to replace light-bulbs...which is something I would expect to take a week or two. I'm also impressed that they were able to come out to paint within a week...which is something I'd expect to take 2-4 weeks. Thanks a lot!

  Eric C.

• Hi, I would just like to express my happiness with the maintenance staff! I put in a ticket last night and when I came back from work today Lionel took care of everything for me, which was fantastic service. Thanks for the quick response!

  Rob G.

• We have been with ICM for over a year now, and Tom and the maintenance staff have been INCREDIBLE. Tom returns our calls within the hour, and is always friendly and so helpful. He continuously overextends himself to assist my roommate and I with whatever we need - whether its maintenance or lease questions. In addition, the maintenance staff has re-tiled our bathroom, painted the entire apartment, and installed/removed our air conditions on numerous occasions. They are always friendly when they come over. I could not ask for a better management company. I would recommend ICM to any friend or family member.

  Brooke

• I have had nothing but great experiences with everyone at ICM. Thank you David for sending Derrick to work on my drain problem in my tub. It is much much better.
  
  

  Angie V

• The leasing agent wasn't pushing for us to take the apartment. He answered all of our questions open and honestly. He was a great help and would recommend him to anyone.

  Mike S.

• I have to admit, I was weary of leasing from a company rather than an individual family. My college friends have never had much luck. But, ICM has really proven themselves with me. My maintenance concerns are address fast and in a professional manner. I can happily recommend this company based my own experience. Keep it up ICM. : )

  Elisabeth B.

• Thank you for sponsoring me as an American Cancer Society Charity Runner. Your gift has not only helped me to inch closer to my fund-raising goal, but it has helped the American Cancer Society in their mission of eliminating cancer as a major health problem by preventing cancer, saving lives, and diminishing suffering from cancer through research, education, advocacy, and service. If you'd like more information on all they are doing to meet this goal, please visit www.cancer.org or for call 1-800-ACS-2345. Your gift means very much to me, I am honored to have your support! Thank you very much! I will do my best! Kevin ++++++++++ Kevin We think this is a great cause and are proud to support your efforts. On behalf of everyone here at ICM Properties, Inc. good luck with the fund raising, training and your run! Best of luck! Seth Kramer Manager +++++++++++ Hello, My name is Kevin XXXXX. I am a current tenant in One of your chicago apartments. I am running in the Chicago Marathon as a charity runner for the American Cancer Society. I have sent you an e-mail for a donation and I wanted to let you know that it wasn't spam. I have had several family members and a very close friend of mine die of cancer. So I have decided to raise money for cancer research. It would be very wonderful if ICM would help me with my goal. Every penny helps!! Thank You,

  Kevin

• I just left a voicemail with my maintenance request. The next day it was fixed. The maintenance man fixed it within half an hour (including going out to purchase a part), it looked great. thanks guys!-Dano C

  Dano C.

• I know the everyone is busy and I was happy that someone had time to fix my problem. THANKS!-Nole S.

  Nole S.

• Thanks so much! You guys are always prompt. Kyle +++++++ Kyle I have called your building engineer Tony to take a look at this for you. He will try and get by today. If he can't resolve this we will take it up to the next level. ++++++++++ Hi-- This is Kyle. Can you have someone come by tomorrow and fix my oven/burners? The oven isn't working and two of the burners aren't working. Thanks a lot,

  Kyle

• Subject: Thank You!

  Just wanted to say thanks for doing a nice job cleaning my bath tub drain, seems to be working much better. Someone even cleaned the bath tub (it was gross cause the drain was slow/clogged) which was very nice.

  Thanks again!

  Tom B.

  Tom B.

• I was not home during the maintenance visit but the service was provided promptly. The under-sink leak has not reoccurred. The area was left very clean and neat. Thanks-Ellen S.

  Ellen S.

• We really appreciated how quickly the sink was fixed and how clean it was when we came home. Thank you! 

  Andrew M.

• Just wanted to drop you a quick note to let you know how great the ICM maintenance response has been lately. There has been a marked improvement in both response time and accuracy from when I was living at my old apartment. It makes things so much easier and I really appreciate the effort the maintenance team and ICM have put forth. Thank you!

  Heather

• Lupe, who repaired the cabinet was quick, explained what he did, and it looks like he did a good job. -Chris R.

  Chris R.

• Timing and efficiency of the work. I refer people to live at an ICM property, a large part because of how well my 3 maintenance requests have gone in the 2 years here. - Frank B.

  Frank B.

• Your office was incredibly prompt in attending to our needs. I am very satisfied with the completed service. The service area was left clean and as it was found. THANKS!-Abby D.

  Abby D.

• I just wanted to say thank you to whomever painted the entry way of the building at XXXXX N Kenmore. It looks fabulous...much nicer than before. I greatly appreciate you taking the time to make this update. Best,

  Katie

• Thank you so much for coming to check on my stove so quickly.  You guys are the best!

  Chris S.

• The completed maintenance work was perfect! Thanks for taking care of it so quickly. - Casey P

  Casey P.

• Hey Seth, I was just writing to let you know how pleased we have been with the efficiency and communication we have received from you guys.  It has taken a ton of pressure off of our move and got us through that rough start relatively quickly.  All of the maintenance work has been completed quickly and to a high standard.  Now that we have lived in the place for a month we have only noticed minor things.  The service was completed in a timely manner.  We have received nothing but A+ service from you guys and this is a minor issue.  Get back to me in your convenience. Thanks, Trent

  Trent E.

• Landscaping LOOKS GREAT! Your guys did a great job on the front and back of the building. it looks so good. Even the neighbors next door said it looked great. Thanks for that!

  Mike

• The maintenance man took care of my problem within 24 hours which I really appreciated! Thank you for the speedy service!-Andrea B.

   

  Andrea B.

• Hi Yoni,
  Nice to hear from you. Hope you've been well. Andrew and I are not planning on continuing our lease. So we will just ride it out to the end of March ok? Thanks for everything. We have really enjoyed living at (Location not disclosed)!~Melissa N.

  Melissa N.

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• I e-mailed the maintenance department yesterday in regards to a closet door that had fallen out of the track. My e-mail was brief and contained no other information. Today, Lionel came out with one other maintenance person from ICM and re-aligned the doors. I asked Lionel why there was no rubber wheel on the metal rod sliding along the track. He told me it must have been replaced at a different time than the other door. He subsequently drove to the hardware store and purchased two rubber wheels with new metal parts that ride up and down the track. He installed them and re-aligned the doors to perfection. He also used a broom to clean the surrounding environment for dust or residue. He aligned a separate door as well that wasn't mentioned in the maintenance request. Both of the maintenance workers were extremely professional, courteous, thorough, and adept at their jobs. They quickly turned an old, squeaky, fallen closet door into a smooth and quiet door. I am very impressed with their efforts on behalf of ICM. Awesome job!-Vlad

  Vlad

• The maintenance issue was addressed within one day. Very pleased.-Arnon

  Arnon

• The service was completed as scheduled, everyone I have dealt with has been very considerate. I tested the drain and it is working again and everything was left clean. Thank you again-Jennifer S.

  Jennifer S.

• I'm very happy that the sink is fixed. The maintenance man was very considerate and polite. I have to say it's wonderful and neat in the repair. Thank You very much!-Amelia S.

  Amelia S.

• I was impressed with the prompt response. Maintenance went above and beyond what we asked for. Thanks!!

  Alita Y.

• Dear Maintenance Folks and Bill,

  Thank you most kindly for fixing our light, light, & light!

  Now we can see in our Pantry . .(hmmmm, what shall we cook for dinner .. . . .oops, that spice jar is really old, time to toss it.);   we can see the ceiling in the Bathroom,    (boy, that paint job that ICM did reaches all the way to the ceiling!),    & and our guests are no longer puzzled, nor do they cry for help when they can't turn on the light;   we can see in the Shed,  (Oh.  Do we really, really want to keep that Wedding Gift?  Hey, honey,  there's the saw!)

  And thank you for your prompt turn around time response.

  Cordially,

  Rose B. & Marty G.

• I made my service order via email, so I didn't talk to anyone, but when one of the maintenance guys called me, he was very polite and professional. The small items I submitted were taken care of right away, within one day. The bigger item (painting) I assume will happen in the next few weeks. I got home and everything was fixed. Except for the repairs, I would never have known anyone was there it was so clean. Thanks!-Grace E.

  Grace E.

• I wanted to write and say how prompt and enjoyable the process for maintenance requests has been. Within a few days, or even hours, repairs have been made and the maintenance crew is always great to work with. Thanks for all that you do. Best wishes to the ICM Office!-Catherine

  Cathrine B

• Hi Yoni - We wanted to thank you for being so helpful last week with our move! The whole process went so smoothly and we couldn't have done it without your help - thanks so much. THX,

  Kyla

• First off, I will start off by saying that this is way over due. I have lived in an ICM apartment for the last 6 years. In those last six years, I have lived in two separate buildings.
  
  Seth is truly amazing. He worked with me to find my first apartment when I moved away from my roommates. He had just started out with ICM. I want to say that I was his first apartment rental he had. I lived in that apartment for the last 5 years. Last year some huge changes happened at the end of July and I needed to move ASAP. Seth helped me find an apartment in four days time (yes! Really, 4 days!!) that was move in ready! Thank you Seth!!
  
  The whole staff at ICM has been so accommodating and helpful to me. I would not have been able to have such a wonderful experience at a different rental company. I truly feel like Seth is a friend and not just a rental agent. Trust me I realize that ICM could have told me to shove it when I told them I had to move out in 4 days time. But you know what, they didn't. Seth helped me and made a very bad situation so much better.
  
  Then not to mention just a few days ago, I asked ICM to sponsor a charity event that I am doing, and they did! Thank you for that ICM.
  
  Again, I truly can't thank ICM enough for how they have treated me over the last six years. Its a pleasure to rent from a company that cares. You don't find Companies like this everyday.

  Tracy H.

• The online (maintenance request) system is very efficient. I am satisfied with the completed maintenance service, I can shower now! The service area was left clean and neat.-Kate N.

  Kate N.

• The maintenance man was very considerate and took the time to explain how he had solved our issue. He was incredibly prompt, I am Very satisfied and our fireplace works now. The area was in the same condition both before and after his visit. Very clean.- Sean R.

  Sean R.

•  

  Good morning Seth -   I wanted to thank you for everything; you've been so great to help me with all these moves and potential moves and I really genuinely appreciate it! I hope ICM flourishes and that your sales skyrocket! I've really enjoyed the place and the neighborhood, I hope the next tenants will do the same.
  Until next time,
  Best,  Roberta J.

  Good morning Seth -   I wanted to thank you for everything; you've been so great to help me with all these moves and potential moves and I really genuinely appreciate it! I hope ICM flourishes and that your sales skyrocket! I've really enjoyed the place and the neighborhood, I hope the next tenants will do the same.

  
  
  

   

  Roberta J.

• Put a few requests after moving in. ICM responded quickly to fix the most important problem reported (the shower and sink not draining.) Both are working very well now and it is vast improvement.  Thank you-Evan F.

  Evan F.

• We have been satisfied with the quick response of the maintenance team to our issue. We called after the office was closed and someone from maintenance called me back less than 10 minutes later to communicate with us what they would be doing in the apartment. 

  Laura C.

• We sent our service order on line.  You took care of our order very quickly.  we were very satisfied.  The area was left clean I was very impressed that the bathtub had been rinsed out. Thank you.- Cecilia F.

  Cecilia F.

• We've had maintenance a few times since ICM bought our building, and I have to say the guy who comes does a great job and we are always very happy with the work.  I wanted you guys to know that we think he does a really good job and we appreciate it.

  John R.

• We placed a service order online. We particularly appreciated the prompt painting.Everything that has been completed was completed to our satisfaction. Everyone who has been here has been professional, courteous, and diligent.- Kerry B.

  Kerry B.

• Dear Jon, I hope you are well. I am happy to report that I have re-signed my lease for another year. I have attached a copy of it to this email but have also put the hard copies in the mail. I just wanted to ensure it got there by the deadline date. Also, I wanted to comment on the improvements of the maintenance and the response time since I've been a lessee. In particular, Bill from maintenance has been great in honoring my requests. It is one of the main reasons I have stayed with ICM all these years.

  Kristy B.

• I just want to say that my last apartment was an old building that had a "mom &pop" landlord. I am a low maintenance sort of person but when there is a problem I can't fix, of course I have to ask for help. It was terrible dealing with my old landlord, like pulling teeth. When my bathtub clogged here in my ICM apartment I seriously couldn't believe how professionally it was handled- and SO quickly. Everyone was nice, to the point, no nonsense. Aside from the standing water in the tub being gone, there was no indicator anyone had been in the place at all, thats how clean it was. So thanks to everyone along the line for this positive experience, I am still marvelling over the awesomeness. Thanks alot-Delia H

  Delia H.

• Just wanted to let you know....it has been several weeks and several cold cold days and still no banging from the radiator! Mild, mild, tapping, but it is nothing compared to the banging. Wanted to thank you again for your perseverance. We are all sleeping much better!- Emily G.

  Emily G.

• Dear ICM Maintenance - Thanks so much for the recent assistance with our issues concerning our ceiling fans and air conditioning. You guys always do a great job and we really appreciate it!!

  Jon B. & Jen B.

• I wanted to pay a compliment: your maintenance team has been impeccable in the past. Thank you for your prompt service!

  Sophia M.

• Just wanted to extend a warm and eager "thanks!" for installing the ceramic tile in my bathroom. It really adds so much! I am so, so pleased!

  Sarah P.

• Just wanted to let you know how impressed I am with the maintenance here. They've been prompt and friendly and I really appreciate how quickly everything has gotten fixed. Thank you again!- Eva S.

  Eva S.

• I love how fast you fix things and how accurately you fix them. Thank you!-Genevive N.

  Genevive N.

• I placed the service order, via online request @ 7:45 am, by 8:30 am there was a person at my door ready to fix the problem. Insanely fast!!-Ryan B.

  Ryan B.

• Seth, Just wanted to thank you for setting up the cleaning for last Friday. Cesar and his team did a great job and we are very happy with the results. Thanks again,

  Nathan

• The guys who came by to fix the water heater did a great job yesterday, and we've got hot water again, so thank you! Thank you for your prompt response. As always, it's really great knowing that we are working with such helpful people.

  Paul C.

• The maintenance service was amazingly fast. Thank you very much. The new faucet works great. It's nice to have it fixed after it being broken for so long. Thanks!-Nicholas H.

  Nicholas H.

• Made the (rental) process quick and easy and helped us with what we were looking for. He explained the current real estate market to us and was quick with whatever responses we need. Our real estate agent, Yoni, had a great perosnality as well.-Shane O.

  Shane O.

• the staff was very nice. The problem (tub wouldn't drain) was taken care of the next day, which was prompt considering that I called after hours. I am extremely satisfied with the completed service (the drain is fixed). The area was left clean. Thank you!-Danielle J.

  Danielle J.

• Jon was familiar with all the properties in his system. That was really helpful to funnell down only to a couple of the best properties for me.-Ken S
  

  Ken S

• I always have been more than satisfied with the maintenance I've requested over the years.  Thank you.

  Jack D.

• I just wanted to say thank you to the maintenance guys who responded to my issue in the apartment. I was frazzled and the person who came to help was wonderfully accomdating and helpful.

   

  Natasha K.

• The maintenance order was actually for downstairs, but the maintenance person needed access to my kitchen. He was polite and businesslike. I left before he was done but the kitchen was in good order when I returned. Thank you- Ray H.

  Ray H.

• To whom it may concern,

   

  I am just writing this email to share how wonderful of a help Tom Seymour recently was in helping me find a sublettor for my apartment.

   

  I have rented from ICM for over a year and a half, and while I have no bad experiences to report, Tom surely was the exception to the rule. I was very stressed out about what it might take to find a renter to take my place in my apartment during a rushed period just following my lay-off. Every time I called or emailed Tom, he was very prompt to respond and very insistent on his willingness to help. Not only that, but he made a point to express that ICM would not allow anyone to take over my lease that I, personally, did not feel comfortable with. Since I was on a time-crunch, but also hesitant with the idea to begin with (I've been burned before!), this was especially reassuring.

   

  Tom also made me laugh, remembered my name (and a joke I made in one of my first emails to him), and kept me constantly in the know of the process that was taking place once we found a Sublettor. I would strongly recommend anyone work with him.

   

  To Tom- thank you! You made it possible for me to feel at ultimate ease in making the decision to move out of Chicago... a very difficult decision indeed.

   

  Best regards,

   

  Hannah

• Working with David Lamb was was extremely enjoyable.  He was polite and accommodating.   Thank you David for your excellent customer service!

  Alyssa N.

• Thank you very much for the prompt maintenance fix! I'd like the manager of the team that came over, and that runs such a tight ship, to know that I'm very grateful for the speedy and thorough fixes to my new apartment.

  Aaron M.

• Seth,   Thanks for sending the updated email!  I really appreciate it!  I have enjoyed living in this apartment immensley, it was a great home for 4 years, and I hope your future tennant enjoys it as much as I did!

  Thanks for your help!   Donna C.

  Donna C.

• The maintenance staff was considerate when taking my service order. The service was taken care of promptly and when it was promised. I was certainly satisfied with the service. The area was left clean and neat. Thank you for the nice job. -Michael Y.

  Michael Y.

• I wanted to thank you for working with us and having the apartment ready for us to move in. We are all pleased with everything and hope this will be a great experience. 

  Charmaine B.

• Hello, I just want to give a huge thank you to whoever came out and fixed (replaced!) the fan in my room. As I don't have access to e-mail at work, I had realized coming home that I had forgotten to give my address in my original e-mail and felt like an idiot. But I want to thank whoever went to the trouble of finding my address without even contacting me and then helped me out by fixing the fan problem. I am incredibly appreciative and hope you have a great day! Thank you again!

  Chris C.

• Good Morning! I am writing to inform ICM that I am very impressed with the snow removal that took place last week. I believe Pete shoveled our sidewalks and that was greatly appreciated. If you could thank Pete for doing such a great job with the snow removal that would be absolutely wonderful! Thank you very very much! I hope your having a great Monday and enjoy the rest of your week!

  Natalie

• I wanted to thank you for fixing the skylight. It looks perfect and it's exactly what I wanted. I really appreciate this being taken care of.-Arica B

  Arica B.

• The electrician who came to service our power outage was friendly, efficient, and effective. He was also able to tell me why and how the outage happened, thereby giving me a better idea of my unit's behavior. He even replaced a burnt-out bulb that was too high for my conventional stepstool to reach.-Marnie S.

  Marnie S.

• I just want to thank whoever came and cleaned up all around the building yesterday 2/16.  They did a really excellent job.  I noticed right away that our stairwell leading up to our apartment was vacuumed and that it was very neat outside.  Thanks again to whoever did the cleaning and for having them come out.  It is much appreciated.

  Phoenix

• I was so happy with the maintenance request I put it! They completed several things within 48 hours. I asked them to fix my ceiling fans and they totally replaced them! I never would have known anyone was in my apartment, it was left so clean!  I am thrilled with the service, thank you!-Penny Z.

  Penny Z.

• You guys always do amazing and prompt service. I really appreciate the help you've provided! Thanks again!

  David H.

• Hi Bill! I called the office a moment ago, and they advised that I send you an email. I just wanted to sincerely thank you for the new windows in our apartment. Already, in the 2 days we have had them, the difference is amazing. We can walk into our closet without freezing! No more wind blowing in our living room! It is like a whole new apartment. I sincerely appreciate all the care you have given us. Your window guy could work a little bit on his customer relations, but other that that, I cannot speak highly enough about ICM Properties. Thank you again for everything, and happy holidays. Sincerely,

  Erica G.

• Hi Brad - I will be living with Laurie and one other girl (3 people total) and am looking for a 3 person place. Let me know if you have any great apartments available:) We have loved ICM properties, and our awesome apartment!

  Ashley

• Dear Martha - Thanks so much for your Kindness. Please extend my thanks to the owners of 432 - I am most grateful for them. Sincerely,

  Emily M.

• I just recently signed a lease and was working with Yoni.  I just wanted to drop you a line to let you know he was great to work with and made the entire process very easy. You've got a great employee in him and I just wanted to let you know how much I enjoyed working with him.

  Scot M.

• On behalf of the youth and families served by the National Runway Switchboard (NRS), Thank you for your gift of $400 to offset the cost of a new awning in front of our office. "at age 15,Leticia felt that she was "in the way" when her faterh remarried and his new wife brought children of her own into the house. Leticia left home with her boyfriend. For 4 years, they meve across the country working various Jobs and living in motels. Leticia's Boyfriend left her in a small town in Missouri when he started dating someone else. Leticia walked into a convenience store and asked for help. The woman working behind the counter told her about NRS and gave her the phone number. NRS facilitated a call between Leticia and her father. And with a home free ticket Leticia was on her way home after 4 years of living city to city without family Your gift will reach out to youth like Leticia and their families in crisis. Because generous donors are there for NRS, we are there to handle more than 100,000 calls annually. With your support, NRS can ensure the cashier at a convenience store in a small town in Missouri knows 1-800-RUNAWAY is a call to help. Warmest Regards,

  Maureen B.

• Dear ICM Maintenance - Thank you for doing such a great job caulking our bathtub a few weeks back - you always do great work! Sincerely

  Jon & Jen

• Jon was the best leasing agent we've had the pleasure to work with. Communication with him was a breeze. Not only did he offer us places within our search parameters but he offered up a place that we didn't even think would be what we were looking for (we ended up signing on that place).-Andrew W.

  Andrew W.

• Thank you maintenance for coming out so quickly to fix my toilet and towel holder!

  Allison C.

• One of the reason's I have stayed so long is because the maintenance is exceptional. The other day I had an issue with the toilet. The guy was at my place a half hour later after sending the email. Usually there is always someone out to my place within one day of sending the request. I give you guys very high grades for service.-Shawn K.

  Shawn K.

• I greatly appreciated a phone call from ICM letting me know maintenance personnel would be entering my apartment soon. I also appreciate the follow up email letting me know when it has been completed. Communication is excellent. I am happy with the whole process of requesting maintenance. Your staff is always professional and does their job in a timely manner. Thank you!-Joseph E.

  Joseph E.

• Dear James,

  I just wanted to let you know that, with the move done, I'm really happy with the new place. Thank you for all of your help with this move process.  I saw also that someone had slipped my mail key under my door and not only fixed my thermostat but replaced it with a nice digital one. It was a nice surprise to come home to. Please thank maintenance for me!

  Nick

  Nick P.

• I currently reside in your company's apartment at (Address not disclosed) I've loved living with ICM; it's been a great and refreshing experience compared to so many other Chicago landlords. The reason I am writing is to inquire about possible upcoming vacancies. While I like my current apartment, I am going to be living with someone else and am in need of a 2-bdrm. Because of the positive experience, I'd really like to stay with your company.-Sara R.

  Sara R.

• Seth,

  I just wanted to send a quick email of thanks.  We spoke with a female employee of yours on the phone earlier today.  And she was exceptionally helpful.  By coming to our apartment and helping us retrieve our keys, she went above and beyond all expectations of service and assistance.  I wish I was able to catch her name, so I could be more specific.  Please give her [female employee working on Sunday, July 17] a personal thank you from the two of us.  We're super grateful for her outstanding good nature.

  She has seriously revitalized our appreciation for ICM Properties.

   

  Thanks again,

   

  Ryan H.

  Ryan H.

• Thanks for the chance to respond.  I couldn't be more happy with the facilities service you provide to us.  A++ in my book. Please see my responses below.

  Hello

  Our records show that maintenance was scheduled at your apartment yesterday.  Your opinion is important to us.  Your comments will help us serve you better.  If you have a minute to respond to the following questions, we would really appreciate it!

  1.       Was our office staff considerate while taking your service order?

  Very

  2.       Did we take care of your service order promptly or when we promised?

  Next day service, both orders were completed.

  3.       Were you satisfied with the completed service?

  Extremely

  4.       Was the service area left clean and neat?

  Extremely

  Alex M.

• I called and left a message for maintenance and the new door handle was installed the next day. The new handle is great, it automatically locks when the door is closed which is a nice improvement over the old.-Zac S.

  Zac S.

• Thanks again for all of the help. You definitely get best landlord/management of the year award. If you still need any help with testimonies etc (you were doing a video when I signed our first lease) id be happy to provide one!  Thanks again, we really appreciate it.-Christin P.

  Christin P.

• Thank you for the quick response. The maintenance man who came out was very nice and promptly fixed what was needed to be. We will keep you posted if the water heater does not improve. Best,

  Jamie D.

• Hey Eileen! Just wanted to let you know I appreciate the quick responses to the maintenance repairs! Everything has been awesome so far! Love the place:) Thanks!

  Kelly S.

• You responded to my email promptly, told me how you were going to handle the problem, and then did what you said you were going to do.  Well-done, thanks.-Andrew M.

  Andrew M.

• Hi Seth, Alex really helped me so much yesterday- he went above and beyond and came by after he was done to make sure I got in. I was so appreciative. I am so grateful that ICM came through for me when I needed them. You guys have been so good to me time and time again. Thanks so much Seth. When things are back in order, I hope to send some cookies or something to ICM. Thanks!

  Maggie L.

• Thank you so much for changing the lights in my apt! I asked for a simple fuse to be switched and came home to a bright bedroom and bathroom. Thank you so so much again!- Rachel S.

  Rachel S.

• Hello - We just signed our 4th lease with your company, and we are happy to say that the service from your office has continually improved over the last 3 years; we are happy to continue as tenants and we wish everyone at ICM a happy holiday season. Cheers,

  Sam and Sunny M.

• I put in a request to have a large section of peeling paint in my bathroom patched up. The day after my request, my entire bathroom was patched and repainted! This was completely unexpected and I sincerely appreciate the work that was done. It looks so much better and I'm thrilled. Thanks so much.-Alex T.

  Alex T.

• Hey Seth, The painter got into my apartment yesterday and he did a great job. I appreciate you having that taken care of so quickly. Thanks.

  Joe

• Thank you so much for the improvements in my bathroom! I really really appreciate it! It looks great, and once again, you guys are the best!

  Roberta J.

• He(Yoni) showed me exactly the types of places I was looking for rather than trying to sell me on places I didn't want.  Throughout the whole process he was always very prompt in getting back to me when I had questions.  Made the whole process very easy!-Mike K.

  Mike K.

• Thank you so much for my new windows in my apartment! I really appreciate the hard work of the ICM folks. It took less than a day to install and it will help keep me warm this winter. Thanks!

  Jen

• I  wanted to reach out to you to tell you what an excellent job Yoni Pogofsky has been doing as my landlord. Yoni has stepped in and ensured a prompt response to minor (sink issues) and major (no working elevators) problems. I wouldn't love where I live nearly as much if I had a different landlord. He's doing a fantastic job and I will happily renew my lease for another year when the time comes. -Kate B.

  Kate B.

• Jon (leasing agent), it was great meeting you too, and refreshing to see a company take pride in their buildings! - Laurie D. 

  Laurie D.

• We recently had work down on our ceiling last week. The whole maintenance crew was great. The gentleman who fixed the issue and Gabriel who patched the ceiling and painted were fantastic. Thank you!

  Robyn

• Dear Maintenance Team - Thank you for all of the help you have given us with this apartment and building. you are fast, efficient & courteous. Again thanks so much!

  John & Jennifer

• I rented my current apartment as well as a previous apartment from Yoni and he has always been incredibly responsive and helpful and gone above and beyond to help me out.  He's very flexible and accommodating and also truly listens to my needs.  I regret that I didn't rent my next apartment from Yoni - which had nothing to do with him and only to do with what was available from ICM at the time - but I will certainly contact Yoni when I need to move again.-Elizabeth K.

  Elizabeth K.

• Experiences with Staff: WONDERFUL!  I just wanted to say a big THANK YOU to ICM Maintenance. I never have to worry that a request will be completed quickly and correctly. It is a breath of fresh air to deal with a rental management company that is on top of their game. You make living in Chicago that much more enjoyable! Thank you again!!

  Karen J.

• I wanted to leave some feedback for the maintenance work we had done at our apartment today. We have greatly appreciated help from your maintenance crew several times in the past. I left my concern on the maintenance voicemail. The service order was taken care of very promptly. I called in the concern on my way to work, and it was fixed when I returned this evening. I am very satisfied the the completed service. The area was left clean as it was found. Sincere thanks- Elisa D.

  Elisa D.

• In regards to your maintenance request, what were you most satisfied with?
  Everything - the handling of the request and the quality of the work was outstanding. Changing the floor is no easy task but someone looked at it right after the request was submitted and the flooring was replaced a few days later. The guys who worked on the floor did a great job with the floor, but also making sure everything was kept clean during the work. I was extremely impressed.

  Ryan

• As mostly happens,  the worker was polite  & instructive; your office always has regard for the fact that I work nights & your workers come after 9:30 a.m., as I request & need. - Rose B.

  Rose B.

• I am very appreciative that the maintenance team works with my requests. Thank you so much, I have been in this apartment for 6 years and the company and maintenance crew has always been great. -Tara L.

  Tara L.

• Thanks for the very quick response, as well as completing all of our requests in the same day. I also like the follow-up. Very professional!

  Kerem S. & Brittany W.

• Hello, I just wanted to say thank you again for finishing up the tub. It looks amazing! I just got home, so I assume since it's been 24 horus since Saturday, I can take off the tape and paper and use it tomorrow (Tuesday) morning. Again, thank you.

  Rejane P.

• I left the maintenance request on the voicemail and the service was taken care of very promptly and cleanly.- Noel g.

  Noel G.

• ICM is always SO PROMPT in responding to our requests. One request needed an additional part, and maintenance was back the next morning to finish up the order.

  Molly O.

• Thank you so much, your workers are always so great and nice, and really wonderful when fixing things. My roommate and I really appreciate it and value your prompt and helpful service. Thank you very much!

  Samantha G.

• I submitted a maintenance request for my furnace and someone came to fix it the same day. THANK YOU. The weather is outrageously cold and I appreciate someone responding so quickly. -Kirsten from our Leland building

  Kirsten

• I just want to say thank you so much to my maintenance person! You are so awesome. I can't hardly believe how quickly you took care of both of my issues. I am so pleased with my new mail box.... Its beautiful. I have not tried the shower drain yet, but I am sure that will go smoothly as well. Thank you again for a job well done! Sincerely,

  Aly S.

• Happy to announce that (my roommate) and I are officially moved out of the apartment. . .

  We've been very happy at N Leavitt! Thanks all for your help over the past few years. We really appreciate all ICM, and the maintenance team, has done for. This place has been a great home to us. I'll definitely be leaving a Yelp review within the next few days.

  Let me know after the walk through if there's anything else needed from me, or if I can help in any way. Thanks!"

  Madison R.

• I just wanted to say thanks again for all your help this past week and the speedy response. Alex and I really do appreciate it. Have a great day, and thanks again!-Andy G.

  Andy G.

• Dear Bill and Jodie Thanks for the closet doors -- they are a nice improvement. Also, the new hallway carpeting looks terrific. Have a nice weekend

  Daniel M.

•  

  I want to inform you that Yoni was extremely helpful and handled the situation perfectly. He has always defused any ICM issue and resolved the matter in a timely fashion.    Thank you,
  Lauren A.

  I want to inform you that Yoni was extremely helpful and handled the situation perfectly. He has always defused any ICM issue and resolved the matter in a timely fashion.    Thank you

  
  
  

   

  Lauren A.

• Great job, door was fixed and process was quick and painless.

  Dave L.

• The plumber who came to fix the sink was so thoughtful. He made sure it was right. He brought his own paper towels!!! And came back the next day to finish up with additional parts :) - Heidi P.

  Heidi P.

• I want to thank you so much for everything you've done for us. You've gone above and beyond in every way and you're an awesome guy to boot. I will definitely recommend you to any of my friends looking for places. Thanks again, Yoni, you've really been great.-Devlin

  Devlin

• I wanted to personally thank you for all you have done for me (and my family) over the last 8 years! I really do appreciate it. 

  Michael E.

• It was extremely fast and easy to work with Yoni. We told him what we were looking for, he found us the perfect place that suited our needs within an hour and we signed that night.-Sara R

  Sara R

• Hi there, I would like to first thank you for your promptness in dealing with our maintenance requests, this is by far the best maintenance dealings I have had from a rental company! Thank you so much for your time.

  Becky T.

• I wanted to take a moment to compliment Chris from maintenance. He came to our apartment today (4/7) to help with the recurring maintenance request we had submitted yesterday (we have a smell permeating our apartment that is now believed to be coming from a dead animal in the walls, rather than mold growth from the water damage). Chris was extremely helpful and friendly. He was determined to help us get to the root of the problem and talked me through the progress along the way. I just thought that his hardwork should be noted as we really appreciated it! Thank you!

  Allie S.

• The ICM office staff has been very considerate when taking my service orders. The service is usually performed within a week of requesting service.I am very thankful to the maintenance staff. they have always left the place neat and clean. Thank you so much.-Megan D

  Megan D.

• The toilet was replaced quickly, the maintenance man was very friendly, and I was over all pleased.

  Jen S.

• Thank you so much! Thats such a relief, you have no idea. Nothing like being in a cast, in Chicago, in the winter. I broke am ankle in college in the winter time too...maybe next time Ill shoot for July! :) Thanks again!! Carolyn ++++++++++ Carolyn Sorry to hear about your situations. We will have Tony our building engineer clear the garbage for you. Seth +++++++ Hi! I received a voice mail today about garbage on my back deck. I was in an car accident over Christmas and broke my leg. Getting around...especially on stairs has been pretty difficult. I will be in a cast for a few more weeks. I have had friends help me out with getting the trash down but it hasn't always been expedient. I'm so sorry for the mess. I will make sure it is taken care of by the weekend. Thanks

  Carolyn

• We were not home when your staff came in for the maintenance work, but I was thoroughly pleased with the timeliness of the maintenance work.  In addition, the work was done professionally with little trace of anyone being there.  It's good to know we are respected enough as ICM tenants to receive such prompt and professional service.  I was satisfied with service and we're waiting on 2 screens that were ordered to come in and be replaced. Thanks again!-Adam D.

  Adam D.

• I am very very pleased with the job your maintenance crew did. The lights went out both inside and outside of my apartment all at once last night and it made it very difficult to see/scary to get into my apartment after dark. They fixed all of the lights, both outdoors and inside, and I am very very happy and feel much better about coming home after dark. I want to thank you/them for doing such an awesome job and give my sincere thanks and compliments.
  
  

  Ashley B.

• Seth - Thank you for helping us with our new kitchen floor. It makes our apartment more of a home. Thank you for going above and beyond.

  MacKenzie & Vic

• My name is Austin B. I came in earlier about the spare keys. You have been more than helpful in making those keys for me and I truly appreciate that. You guys at ICM are always on the ball when it come to maintenance, and everything I have ever asked has always been done quickly. . Also I got the mail box key Sam dropped off, which is great.

  Austin B.

• Over the past several months I have noticed a drastic change w/ ICM maintenance. The service is prompt, accurate and they always, always leave a work order AND follow up via email. Please keep up the great work, ICM. Your hard work is noticed and appreciated!- Ellie K.

  Ellie K.

• I AM BLOWN AWAY. A NEW STOVE WAS JUST DELIVERED. I HAD ISSUES WHEN I COOKED WITH THE SMOKE DETECTOR GOING OFF. A NEW DETECTOR WAS INSTALLED, THEN MOVED AND NOW A NEW STOVE! THE SITUATION HAS BEEN RESOLVED. THANK YOU. I'M ELATED.-Gretchen J.

  Gretchen J

• Hello friends at ICM, I just wanted to say thank you for everything the past three years--I have never been so happy with a property management company. The only reason I'm leaving ICM is because I'm leaving Chicago, but if I ever come back, I'm coming straight to you guys. Thanks again for everything!

  Rejane P.

• Thank you so much for not only getting my apartment painted, but for doing so so quickly. the two people that were working did a fabulous job. it looks great. thanks again,

  Maggie K.

• John, Hey John this is Danny XXXXXX, I live in XXXX N Southport, apartment with Brent and Eric. I haven't actually met you yet since I was out of town when Brent and Eric found the place and signed the lease. But anyways, we just wanted to thank you and ICM for being so fast in our maintenance requests. We were amazed and pleased when it only took two days for guys to come out and fix everything we had asked for (if only comcast was that fast we could have been watching the hawks games). This was all of our's first place and I'm very glad it has gone so smoothly with you guys. So thanks again, and take care.

  Danny, Brent & Eric

• I was really impressed with how quick of a response I received. I was called  back within ten minutes.

  Sarah W.

• The ICM maintenance staff was very considerate in taking my service order. I called late on a Friday night when your offices were closed, and your office promptly returned my voicemail message early morning Monday. Nice! The service order was fully completed in one day, Monday. I was completely satisfied with the service. Thanks again for your swift response and service.-Michael G.

  Michael G.

• Hi there - The service performed on April 11th was executed promptly, I got a friendly voicemail telling me it would be fixed today (first working day after I emailed the request), and I got home and it was fixed perfectly and the area was clean and neat. ICM has fantastic maintenance service, keep up the good work!

  Sandeep P.

• Real easy maintenance to request; was prompt and fixed within 24hrs.

  Casey C.

• I want to specifically say that Tom (the maintenance man) was especially wonderful. He was very attentive to our problems and courteous. He's come to the house a few times and we always love having him. HE really is a great maintenance person and I hope you know he's an excellent employee. :)- Amanda S.

  Amanda S.

• Herman did an excellent job. The drawer works perfectly now. Thank you Herman!!

  John M.

• My husband and I have had a great experience with ICM, right from the very beginning. We met with Seth Kramer when we were searching for a new apartment and he was such a blessing to work with. He made sure he got to know exactly what we were looking for and what our budget was, and only showed us places that he thought we would fit into. He was completely forthright whenever we asked him questions, and made sure we had all the information that we needed before we made our decision. We decided on a gorgeous apartment that we still live in today, and looked forward to moving in a couple months from then. When move-in day arrived, it was two days after our honeymoon had ended and we had just driven straight through the 20 hr drive from Colorado to Chicago. We arrived in Chicago and called Seth to get our keys. We had forgotten that it was Memorial Day! Luckily, Seth has a huge heart and left his family gathering in order to give us the keys to our apartment so that we could rest. Since then, we have settled in nicely and can't imagine living anywhere else. Renting from ICM has been so much better than any other rental company we've ever been with. Someone is always available to talk to us and answer our questions, and the maintenance is fantastic! We've never had to wait more than a day for any maintenance request that we've put in. If, for some reason, we were to move within the city to another apartment, it would definitely be to another ICM building. :)

  Kiwi and Matt

• I submitted my maintenance order online and process was easy and went smoothly. They were extremely prompt, i submitted two different services orders and had both complete within the next few hours. It's the best service I have had at any apartment building. Everything was left very clean and neat. THANK YOU!-Chanen M.

  Chanen M.

• Seth and Mark,

  I want to thank you so very much for my beautiful place, and I absolutely love it! I know someone is coming in on Thursday to take a look at the door, so thank you so much for taking care of that as well. I could not be happier, and Mark-great job on the wall and making it feel like home for me. I honestly cried when I saw the place, and this is the nicest apartment I have lived in since I moved to Chicago 5 years ago.

  Happy New Year and thanks so much again!!

  Best,

  Julie S.

• Dear Martha - we want to thank you so much for creating the opportunity for us to stay at our apartment with our wedding in only 3 weeks, the thought of picking up and moving out of this GREAT place was crippling. With the arrival of the lease on Wednesday we were able to breathe a huge sigh of Relief. Thank you for being helpful & willing to work with us - your kindness will NOT be forgotten. Thank you so much again for your help. Sincerely

  Emily & Ian

• I submitted a maintenance request online and it was fast and easy! Within 48 hours the issue was completely fixed! Thank you, It was very clean when they left! They always do a good job cleaning up after!- Michael E.

  Michael E.

• Dear Martha, I am writing to sing the praises of one of your leasing agents, James Ratke. James did an incredible job of limiting the stress of my June 30 move, and acted as a resource and buddy through some unusual circumstances that the past few weeks have presented to me. I had a situation where my old landlord told the new tenant (moving into my old place) that he could move in to the apartment before the date that my lease was up (without talking to me), and proceeded to attempt to force me out of my apartment over the course of several weeks. The person living in the place I was moving into, understandably needed to stay in the apartment through the term of their lease, and could not accommodate my old landlord's demands. The situation was stressful, and James was an incredible resource. He was respectful of the people living in the apartment I was moving into, and provide a calming voice when my own reason was compromised by my frustration and confusion surrounding the entire moving industry (except for James). In the end, he helped me to find a creative method of working with the tenants in my new apartment so that everyone walked away happy. I imagine I required more communication and much more reassurance than most new tenants coming to ICM, and James was fantastic about following up with me when I contacted him, telling me when he could get back to me when there were questions he needed time to answer, and adhering to the timelines he laid out. Despite the fact that I can be totally unbearable when dealing with logistical issues and people that I deem unreasonable, James was patient and very professional through all of my phone calls and emails, half of which were completely ridiculous, I am sure. My experience is that James is the type of person that any organization would be extraordinarily lucky to have on staff, and in an industry notorious for poor service and bad attitudes, James is far and away the best person I have come across in the Chicago leasing/rental/moving industry. I might be in jail right now if not for James, and I sincerely hope that his managers (and their managers) are aware of what an asset he is to ICM and the tenants that he is working with. Best Regards,

  Kimberly P.

• Hey Billy! Just wanted to thank you and the maintenance team for coming out to James and I's apartment so quickly! ICM rules!

  Maria Z.

• The maintenance issue was addressed much faster than we expected. We were Quite satisfied with the completed service. We asked for 3 blinds to be replaced, and came home to an apartment full of new ones (including the bedroom, which didn't have any when we moved in). Other than the new items left, we would not have known anyone had been in our place. Thanks!-Lauren V.

  Lauren V.

•  

  I moved into the unit on Tuesday, May 1st. I wanted to praise the cleaners (Magda and Ana) who cleaned the apartment.  Ana and Magda really cleaned the entire unit--thoroughly cleaned the bathroom, kitchen, cabinets, and floors. They did a great job!  Eleanor H.

  I moved into the unit on Tuesday, May 1st. I wanted to praise the cleaners (Magda and Ana) who cleaned the apartment.  Ana and Magda really cleaned the entire unit--thoroughly cleaned the bathroom, kitchen, cabinets, and floors. They did a great job!

  
  
  

   

  Eleanor H.

• Maintenance serviceman was professional and took pride in being thorough. He worked quickly and fixed the problem. Thanks!-Carlos S.

  Carlos S.

• Many of the issues were handled quickly and efficiently. The maintenance guy also made a quick run to get stuff that were not in the apartment. - Andrew H.

  Andrew H.

• I've mostly put in maintenance orders via the website which works well, although, when talking with the staff on the phone, everyone is very polite and helpful. The service requests have been answered very quickly, and we have been satisfied with the service. The area was clean and neat when service was finished. Thank you.-Jenny Z.

  Jenny Z.

•  

  Hello All,
  Thank you very much for the prompt responses. I have to say I have been nothing but impressed with ICM and would recommend to anyone. Let me know if you guys have testimonies or anything like that because I would particiapte for sure.  Have a great weekend everyone!  -  Dave C.

  Hello All,  Thank you very much for the prompt responses. I have to say I have been nothing but impressed with ICM and would recommend to anyone. Let me know if you guys have testimonies or anything like that because I would particiapte for sure.  Have a great weekend everyone!

   

   

  Dave C.

• I called the emergency repair line and someone came the same afternoon. Very helpful.-Adrienne N.

  Adrienne N.

• Hello! I just wanted to extend a "thank you" for the quick replacement of the slowly dying refrigerator in my apartment. I appreciate that you responded quickly when I reported the problem and that you were able to get the old one out and a new one in so soon. I came home from work today to find it in place and all of my food moved into the new refrigerator. It is already working MUCH better than the old one, and now my bagels are frozen! Just in time for me to buy some ice cream to eat during this warm weekend - you made my day. Again thanks for your help. I really appreciate it.

  Michael F.

• Hello, I just wanted to thank you for doing such a wonderful job at responding to maintenance requests. I just moved in 1 month ago and so far have had a great experience with your maintenance staff. They respond right away to requests and are extremely helpful when they visit. I've had a very positive experience so far with ICM and just wanted to say thanks!

  Sarah M.

• Yes. We're moving to Los Angeles. I'll be going to law school out there. But, we are sad to leave our great apartment and ICM. Thanks for being so great over the years.

  Mackenzie B.

• -Seth,
  I just wanted to let you know that as of this past week everything on our maintenance list has been addressed! Thanks so much for the quick and thorough service. I'm sure we will let you know if anything else comes up. I hope you have a great weekend!

  Ellen S.

• I really like the plumber. Very professional, courteous, helpful and great problem solving skills. This is the 2nd time I've met him.

  Jennifer M.

• Everyone I've spoken to at ICM has always been helpful and genuine. I love our apartment. It's spacious and comfortable. 

  Melanie C.

• After placing a service order, ICM called me in advance and responded quickly within one day. The ICM team was ready and willing to fix the sink.  Good job. Thank you!-Luke L.

  Luke L.

• He(Yoni) seemed really devoted to try to get me the exact place I wanted conditional on what was available. His effort went beyond what an average agent would have exerted, and I appreciated it greatly.-Irina A.
  

  Irina H.

• He(jon) did not hassle us and was quick to respond to any questions we had. Always followed up with a call to any email inquiries.-Jack B.

  Jack B.

• My leasing agent (Aaron) was very friendly and answered all of my questions. 

  Rainey H.

• The staff was very considerate when I submitted my maintenance request. Maintenance was very prompt! Wasn't expecting a fix in <24 hours, but we got it! except for the new blinds and buzzer, we couldn't tell anyone had been in our apartment.- Layne L.

  Layne L.

• I appreciated the communication flow throughout the entire process, from the confirmation that my request was received, to notification of when services would be rendered and even a follow up.  Very thorough!-Sara J.

  Sara J.

• I just wanted to take a second and thank the management and maintenance staffs. I sent an email yesterday morning about needing a deadbolt on our door. When I got home from work the lock had already been installed. Thank you so much for considering our safety and taking care of the problem right away. Your hard work is much appreciated.

  James B.

• Maintenance was great. Timely and courteous. He came out in the morning and set pest traps I was very happy with how quickly he got the job done, and was very informative about when to call ICM back. Thanks!!- Kaitlin K.

  Kaitlin K.

• Quick response. I called Sunday night and had a new smoke detector when I got home from work Monday. Thanks. -Mark R

  Mark R

• The staff was considerate and friendly. I was expecting the maintenance person between 8-10am but they arrived sometime in the afternoon while I was at work. This is fine with me, I'm just glad it was taken care of even though I wasn't there. The area was left neat and they also unclogged my sink which was a bonus! Thanks!-Stephanie M.

  Stephanie M.

• I greatly appreciated a phone call from ICM letting me know maintenance personnel would be entering my apartment soon.  I also appreciate the follow up email letting me know when it has been completed.  Communication is excellent. I am happy with the whole process of requesting maintenance.  Your staff is always professional and does their job in a timely manner.  Thank you!-Joseph E.

  Joseph E.

• Even though I left a voicemail, I was called back by a live person within 30 minutes and a maintenance person was sent only several hours after I made the request. - Pat F.

  Pat F.

• The electrician was extremely efficient and polite. He left the work area neat and clean. - Beth L.

  Beth L.

• I sent the email late the night before asking for someone to come out first thing the very next morning and for a phone call prior to someone coming over. Both were done first thing the next morning, so I appreciated that.  the service is above and beyond great. I have been meaning to write you all and tell you such but have yet to do so. Truly, I have horror stories of having to work with management where maintenance is stressful, shady, non-existent ect. But very genuinely, ICM has blown me away. I wanted to renew my lease JUST because you all have been that good.

  Brenna S.

• They replaced my pipes under the bathroom sink and it looks like they did a really great job. I thought the bathroom might be a little messy after the job, but when I got home it looked like it did when I left this morning (clean and tidy) but with new pipes. Thank you!

  Nathan L.

• Maintenance was very nice and professional when he swung by this afternoon. He was very patient with me showing him all of my concerns. He also was extremely timely, polite, and was very helpful about further requests I need to make for maintenance. Excellent staff member for ICM.

  Destry F.

• Thank you for the new linoleum in my bathroom. It's definitely an improvement over what was there before! I appreciate the speed and efficiency with which you addressed my request. ICM continues to be a great landlord. Thank you!

  Megan J

• I wanted to let you know that Jack was extremely helpful to me today -- he does a great job. -Evan Z.

  Evan Z.

• Bill - What can I say? The Bathroom's Amazing!!! I cannot thank you enough for the all the help you've done. I have never had such responsive and responsible property managers. I am definitely singing your praises to everyone I know. Now I need to twist your arm for a new kitchen! :) But seriously, you Rock!!

  Bobby

• We could not be more impressed and appreciative of the service we received over the past few days. Given some specific and unfortunate circumstances ICM was quick to react...even when it was 9 PM on Christmas night. The help did not stop there, with personal follow ups and attention to our immediate concerns, we feel like ICM and the maintenance staff went above and beyond. Thank you so much for all of your help.-Keaton M.

  Keaton M.

• I put a few requests after moving in. ICM responded quickly to fix the most important problem reported (the shower and sink not draining.) Both are working very well now and it is vast improvement. Thank you-Evan F.

  Evan F.

• I just wanted to send a thank you- I can't tell you how much I appreciate how you've gotten everything on the maintenance list for my apartment done so quickly! I will definitely be letting anyone I know looking for an apartment about the great response from maintenance/landlords at ICM.

  Emily K.

• Dear David -  I have been extremely impressed with the maintenance staff at ICM; they have been prompt, curteous, and understanding every time I have requested assistance.

  Deanna L.

• I submitted a request late at night and the next morning, I get a call that someone's coming by. I was not expecting such a quick turnaround!  I thought it would take a couple days at least.

  Olivia B.

• Dear Maintenance,

  I wanted to thank you guys so much for your quick turnaround.  Less than 24 hours after I submitted a request, you guys were out to fix my maintenance issues.  I really appreciate the fantastic customer service.

  Have a great day!

  Sincerely,

  John Fidler

  Jon F.

• I am extremely satisfied! The maintenance team was extremely prompt and efficient.

  Ryann H.

• I emailed maintenance with an issue. Someone came both times this issue needed to be addressed. The issue was fixed the first time and then reoccurred a day later and they came out and resolved the issue that day. I appreciate the prompt service. Every time there is maintenance in our apartment it is always left clean.- Julie P.

  Julie P.

• Your staff was extremely responsive to my request. They left the area very clean and fixed the issue completely. I will continue to rent with your company in the future mostly because of how responsive your maintenance department has been in my two years in renting. Thanks-Stephen D

  Stephan D.

• Scott answered my service request promptly and said he would have someone come out.  He is always so helpful. The person came out and took care of the problem and I am VERY satisfied with service.  Thank you.- Vernon E.

  Vernon E

• The gentleman working on the lock knocked on my door to make sure only the front door needed work. I appreciated the notification and clarification. -Paul B.

  Paul B.

• He(Yoni) showed us apartments that we were interested in and didn't just bring us to any old place.-Lawrence C.

  Lawrence C.

• We were very satisfied with ICM quickly scheduling maintenance to come in and fix some of the things in our apartment after we moved in. I wasn't there when they were in the apartment, but my boyfriend was there and he said that the man who came in our house was very nice. No complaints from us at all!-Elizabeth S.

  Elizabeth S.

• The maintenance man who came to fix my door and vanity in the bathroom was amazing! He was so helpful and friendly and cleaned up after himself. Thanks again!-Kaytlyn N.

  Kaytlyn N.

• The maintenance service was all absolutely wonderful, and I couldn't believe how quickly someone came! Thank you. it's nice to be able to see in my closet again!-Sarah V

  Sarah V.

• Thank you for your time & effort spent getting me a new working dishwasher! Nick and I really appreciate your patience and diligence... we absolutely love the apartment! Thank you!!

  Alexa

• I'd be happy to give you some feedback, as we had a great experience. I didn't speak with the staff, just filled out a maintenance request on the website. When I've spoken with your staff previously, they said this is the quickest and most efficient way. They were incredibly prompt! It wasn't much more than an hour between sending the request and when the maintenance man arrived. the maintenance man was very nice and explained everything he was going to do. He very effectively snaked our drain and quickly retrieved the part to get our water heater working again. Thanks!-Catherine B.

  Cathrine B.

•  

  Hello Seth  I'm sure you don't get these very often, but I want to say thank you for fixing my bathroom (if you can please send the thank you to your team).
  I really appreciate it.   Have a great rest of he week!   Alejandra L.

  Hello Seth  I'm sure you don't get these very often, but I want to say thank you for fixing my bathroom (if you can please send the thank you to your team)  I really appreciate it.   Have a great rest of he week!

  
  
  

   

  Alejandra L.

• To all the Maintenance Crew - I wanted to say thank you for all of your help with my apartment every request has been handled quickly and the guys are always friendly and courteous. I stayed with ICM because of the customer service and you have been great to me and keep getting better! Thank you so much. It really is appreciated! Sincerely,

  Holly H.

• great great service, careful and efficient, please keep it up.- Jiexi Z.

  Jiexi Z.

• I was satisfied with the timely response Someone came over the next day and fixed everything. The service was superb! I highly recommend!

  Monica W.

• Just wanted to say that the response to my maintenance request was quick, and Tom was friendly, efficient and took time to explain what to expect. Thanks!

  Abena A.

• The Staff at ICM Properties is professional, efficient and above all nice! I just moved in. They suggested I make a list of repairs needed. I did and they responded within days. I am so impressed that I may never move. I found the apartment clean, painted and in move in condition. I appreciate the locked gates, front door and intercom!- Gretchen J.
  
  

  Gretchen J.

• We asked for our bathroom light to be fixed (the bulbs had gone out and because of the fixture we couldn't get to them). They changed out the lights. Everything looked orderly and clean. Thanks!

  Anna J.

• Jon was very honest, eager to help and great to work with-Mohammad Z.

  Mohammad Z.

• Adam, Thank you again for the time you spent with Adam and me earlier this week. I really enjoyed learning more about your business. You and the rest of your team should be very proud of what you have created and how successfully you have come through one of the most difficult periods of time your industry has faced. I am sure that is the product of a lot of hard work and many good decisions.

  Bruce T.

• I just wanted to write an email on maintenance feedback. I called yesterday morning about the toilet not flushing, and my request was filled promptly before I came home from work that day. The problem is fixed, and I really appreciate the promptness. I currently live at (Address not disclosed) and John signed my maintenance feedback. I am very satisfied. Thank you!-Kristin B

  Kristin B.

• I wanted to let you know that I have really appreciated how fast Tony has come to repair things in my apartment over the past 5 months. I know my previous landlord experiences were not normal, but, you have been really great to work with and I would definitely recommend anyone to you. Thanks!

  Beth W.

• Everything about Icm maintenance has been fabulous. They are so kind and respectful to my home and they do a great job. They always come to take care of my issues very quickly. Thanks !!!-Lauren W.

  Lauren W.

• Hi Pete, I just wanted to thank you for all of your help Thursday. The apartment is great and I can't wait to move in. I am leaving tomorrow. Thanks again & I'll see you on January 2nd. Sincerely,

  Lisa

• The new entry way by the mailboxes look great -- nice work!

  Erik V.

• I'm a member of the ICM Fan Club. In response to your questions:
  
  - Office staff was considerate and responsive.
  
  - Response was prompt and directed at solving the problem (an exterminator was sent). I was especially impressed that the repairs recommended by the exterminator were completed the same day.
  
  - I was extremely satisfied with every aspect of the service. Not a sign of a critter since then.
  
  - The area was left neat.
  
  Once again, ICM has provided an outstanding response to my maintenance request. I have been consistently impressed. Thank you so much!
  
  Abena A.

  Abena A

• Bill,
  Lauren and I put in some maintenance requests in the last week, and we just wanted to say that they impressed us with how responsive they were to our requests. They did a great job! Thanks-Layne L

  Layne L

• I wanted to take a moment to say thank you to ICM.  I had sent a letter requesting increased options for bike parking and within a few months, new bike racks were installed.  I was overjoyed and pleased to know that my request was heard.  Thank you, it truly makes a difference for those of us who live in the building and ride.

  Holly

• Alex - Thanks for being patient w/ me. I found a nice 1BD, wood floors, UpD bath for $500 + Util. Got my M-T-M. All the best to you @ thanks for your time.

  Mike S.

• My thanks to the ICM staff who arranged for maintenance to take care of my refrigerator problem today.  It is greatly appreciated.-Colleen

  Colleen

• ICM,

  I'm writing to thank you for your responsiveness in addressing my maintenance requests, especially to David L., another David, and the building engineer, Tony (and anyone else I may not have known about) who have been getting the bulk of my complaints. From  fixing the closet door to increasing water pressure in the shower, the repairs were above average to excellent. I also appreciated the speediness in which some of the requests were being fulfilled (a few times, the repair would happen the next day after I submitted the online form).

  Great job maintenance crew.

  Again, thank you!

  Christine C.

• I had water coming up from the bathroom floor, the engineer was there before the office opened. He fixed the problem and left no mess. He's been to my home before and is always polite and fixes my problem. He also put a weather strip on my front door for me. He is a great worker and I trust him in my home when I'm not there. Thanks ICM-Mark R.

  Mark R.

• I was please with the efficiency of the worker who took my info. You came on the same day  . . . .  how cool is that, eh?

  Rose B.

• Jon,

  Thank you for all of your help. You made this an easy, stress-free experience for us. From the flexibility in viewing times to taking us through the lease, we appreciate your effort to make this process comfortable and clear. We are excited to become tenants of ICM, and I will be sure to refer friends over the next several months. With gratitude-Jacob V.

  Jacob V.

• Maintenance showed up in an hour, unfroze the pipe, and told me what to do with the upcoming negative temps. They were friendly and very professional!-Michelle C.

  Michelle C.

• The maintenance concern was addressed the following business day after the voicemail was left.

  Stephanie T.

• Seth really showed that he cared about me as a person and not just a monthly check. He also helped me find an apartment that met all my needs. I will continue to rent from ICM Properties.

  Maria

• Always the best and fastest maintenance I've ever dealt with. Always above and beyond the call of duty. By far the best company i've rented from so far.

  Daniel W. &amp; Eliana S.

• Every single time I need something, my maintenance request has been answered promptly and dealt with effectively, exactly what I need every time! 

  Dan T.

• I received a voicemail confirmation of my maintenance request notifying me that someone would be out within the day.  The service was extremely prompt.  I was more than satisfied. When I placed the request for my leaky sink faucet to merely be tightened, it was a wonderful surprise to see they had installed an entirely new faucet.

  Anna B.

• Thank you so much for your help.  I really appreciate it, and my dad does too!  I've had nothing but good experiences with ICM, and my roommate and I look forward to another year with y'all. -Neil H.

  Neil H.

• Jon (leasing agent) picked us up/drove us home and was helpful and accommodating when I had after-hours concerns about online reviews. Also the whole process was almost TOO easy. Hopefully it continues like that from here! 

  Caroline T.

• Good Morning, We will not be renewing our lease. We bought a place in May. :) Dealing with ICM was the best experience of renting from a property management group in Chicago I've had. Thanks,

  Alyssa K.

• I wanted to let you know that our snow removal had been really excellent this week. I appreciated how early they have been out in the mornings and that they come back later in the day if it is still snowing. Thanks,

  Angela

• Everything was fixed perfectly. Thank you for coming out so quickly! -Michael E.

  Michael E

• Hey Jon, just wanted to say thanks for trying to help us find an apt. You were definitely the coolest dude who showed us apartments on our epic search. - Sally D.

  Sally D.

• Dear Sirs.

  While my son Nick was away on vacation your people painted his whole apartment.  They did an outstanding job and we are very impressed with the quality of the job and the cleanup.  Everything was put back exactly in the right place as well.  Thank you so much for taking care of this large job while he was away.

  Thank you for all you do.  Sincerely, Bette P.

  Bette P.

• Thank you for your follow up. The staff was prompt, courteous and efficient.  I was pleased overall with all aspects of the execution of the maintenance. Thank you, again.-Nate C.

  Nate C.

• I used the online form for the maintenance request. I was really surprised to find the blinds fixed within a few hours. It was very tidy, I didn't even realize that maintenance had been in the apartment right away.  Thanks for the continued great service. -Lori S.

  Lori S.

• My radiator was leaking in the apartment below. I wasn't even aware of the issues until ICM called me. After I received the call saying they would be there within a couple of hours, maintenance arrived promptly. Everything is fixed. Even though they moved my things around to get to the radiator, maintenance put everything back.-Jonathan S.

  Jonathan S.

•  

  Hi Jodi - sad to say, but I will not be renewing for next year. After all the great years of ICM and the maintenance staff's services, I hate knowing that I will have to rely on a lesser management group, as your company has been nothing but professional since the day I moved in.
  Thanks again for all the great years, and specifically you, Jodi, for helping me out in the past with the new leases and questions about my apartment. Your services were valuable when I needed a new apartment in such a short time.
  Sincerely, Darren and Grendel

  Hi Jodi - sad to say, but I will not be renewing for next year. After all the great years of ICM and the maintenance staff's services, I hate knowing that I will have to rely on a lesser management group, as your company has been nothing but professional since the day I moved in.

  Thanks again for all the great years, and specifically you, Jodi, for helping me out in the past with the new leases and questions about my apartment. Your services were valuable when I needed a new apartment in such a short time.

  
  
  

   

  Darren and Grendel

• 
  The office staff were considerate. The service was very prompt, within 24 hours of our request. We had many requests and they were all taken care of. We didn't even know someone had come to fix things until the lights worked that were previously burned out. -Alexandra K.

  Alexandra K.

• The timeliness of the maintenance fixes has been impressive. I had 3 requests over the past two weeks and all were taken care of promptly. Thank you!

  Nicole V.

• Hi, Please tell Derek Thank you! He did a great job on repairing the door knob and light in my kitchen! Thank you for the energy saving bulbs too! You guys are sweet! Kind regards,

  Jenny D.

• Hi ICM! Thank you so much for being such a wonderful company to rent from. My whole experience with you has been nothing but the best. I've never had a landlord/rental company who has been so helpful and speedy. I love my apartment!

  Rose

• I just wanted to thank you for your prompt service the last 3 times I've put in service requests. The speed & quality of work has been very impressive.

  Mark

• I want to thank you to the painter David  for fixing light fixture in my apartment while He was painting our hallway.  He did a great job.  Thank you

  Michelle

• Thanks so much, everything was great and done really quickly.  Please thank whoever did the maintenance for me.  Thanks again!-Anne P.

  Anne P.

• It was a difficult job, the bathtub was completely clogged and backed up and he had to expend alot of effort to get it working perfectly again. He did a terrifice job and it is much appreciated.-Daniel M.

  Daniel M.

• Hello David - The staff were very considerate and professional, as they are every time they come. My service order was taken care of quite promptly (within 3 days), and I am very satisfied with the completed work. Maintenance left the area very clean and neat.  -  Regards,

  Alaina B.

• Thank you for taking care of the maintenance issue. My sink is working perfectly fine now. I was at work all day, so I'm not sure about when the maintenance worker performed the task, but again I really appreciate it.- Mike L.

  Mike L.

• Hi, Thank you for the quick service. Everyone at ICM has been great during our move-in. We are very satisfied and the apartment was left neat. Thanks again. -Mike W.

  Mike W.

• The ease of entering the request online and the short time it took to complete the request were both outstanding. -Tim R

  Tim R

•  

  Hey Seth, I just wanted to say thanks for helping get this completed. It's really great having the AC working in here. I appreciate the work you and the guys put in to make this happen.
  Thanks!
  Grace

  Hey Seth, I just wanted to say thanks for helping get this completed. It's really great having the AC working in here. I appreciate the work you and the guys put in to make this happen.  -  Thanks!

   

   

   

  Grace E.

• Yoni was so incredibly helpful. My roommate and I were in such a tight pinch 
  with a fast approaching deadline and we weren't even sure if there were any 
  units was still available, but he was truthful, optimistic and did everything he 
  could. We were approved for our new apartment in a matter of hours! By far thebest rental experience I've ever had! Thank you, Yoni!!!

  Sarah F.

• Thanks for responding so quickly to my request on having the faucets in my apartment replaced. It is really nice to have non-dripping fixtures now! Please let your maintenance staff that worked on the repair know that I apologize for having the dishes in the kitchen sink: I had no idea that you would have someone come out so fast. Much appreciated-Jason D.

  Jason D

• You guys did a good job with my maintenance concerns, were considerate, and left the area clean. Thanks a lot.-Brian S.

  Brian S.

• Derek recently came to my apartment to put plastic over my bedroom windows. i came home to find he had actually done ALL the windows in the apartment! he did a fantastic job, and went above and beyond. thank you, derek! such a great surprise!

  Lindsey P.

• Thank you for fixing our dishwasher in a timely manner. No one was home when maintenance was here, but everything was cleaned up and the detergent dispenser works! Thanks- Michelle P.

  Michelle P.

• The gentleman who came to fix our A/C unit was knowledgeable and friendly. He fixed the problem quickly, and explained to us what had happened.-Caitlin G.

  Caitlin G.

• Our experience with the maintenance staff and ICM was phenomenal. We really appreciate the prompt service and quality. Thank you-Santosh P.

  Santosh P.

• I wasn't home when the light switch was fixed, but my roommates told me it was done very quickly.  The issue has been resolved and we are very satisfied. Thanks-Amar P

  Amar P.

• I was extremely impressed with how quick the process was. From the initial request/report to the issue being resolved, it was very swift. The courtesy call informing me that someone would be by was also appreciated. Thank you. -Matthew M.

  Matthew M.

• We are always impressed with the quick responses we get after we've emailed our requests.

  Aurelia K. &amp; Daniel B.

• I liked that there was a quick turn around time from when I made my request to when the handy man showed up. - Alan G.

  Alan G.

• Love the building and my apartment.  Was really impressed with the building maintenance during the polar vortex of January 2014.

  Brad D.

• I was pleased that my service request was answered so quickly.-Matthew R.

  Matthew R.

• He(jon) got us what we wanted! He really listened to our needs and didn't try to show us things out of our price range or in an area we were not interested in. He was honest and easy to talk too!-Elizabeth S.

  Elizabeth S.

• Today, 1/7/10, we had a maintenance man come over to fix the water damage in our living room. We never caught his name but he was deaf. He was the best representative from ICM we have seen so far and we just wanted to thank him for what he did.

  Jileeann M.

• Thank you so much for your help! It was totally unexpected and appreciated that you would be so fast in responding to my request. It was also unexpected that you would put in a whole new ceiling fan and light! It's fabulous; I can't thank you enough!

  Nickie

• Just wanted to reach out and let someone know that Herman was in my apartment yesterday to repair a few things. He was wonderful. Everything is working great and he was so nice and efficient. He is great at what he does.

  Lauren E.

• Aaron (leasing agent) was on time for the showing, and very prompt to respond to our follow-up calls and texts. We were able to go through the whole process of seeing the apartment for the first time, applying for the rental, and signing the lease all in the same night! 

  Brandon G.

• To whom it may concern: This is Kevin XXXXX at XXXX N. Damen XX. I just wanted to say thank you for installing a ceiling fan in our living room! Also for the quick response to fixing our window screen. I've always been impressed with the maintenance for ICM, but specifically within this last year, you've been fantastic! So thanks again!

  Kevin

• Hi Jodi,  I just wanted to thank you for working my lease with me.  I really appreciate it!  Maintenance has already been to my house to weather strip my door! So happy!
  

  Whitney H.

• Hi!

  First of all thank you very much for service being done. I was transferred to the maintenance hotline where I left my work order on Tuesday. I must admit I'm very pleased as when I arrived home yesterday Wednesday and checked the closet, the work order was taken care of and I'm very satisfied. Yes, I did check and the area was left clean and tidy.  Thanks once again for prompt service.

  Norine H.

• I was pleased with how quickly maintenance had the problem corrected and there was no sign of anyone even being in my apartment when I returned. Thank you! -Meagan L.

  Meagan L.

• I asked for the building's front doors to be looked at/lubricated (they were both sticking) and for a smoke detector in the hallway to be replaced. Both tasks were completed quickly and thoroughly, the front doors are now working perfectly. Another excellent experience for us with ICM maintenance.-Spencer H.

  Spencer H.

• We are delighted to continue being tenants with ICM.  Thanks for everything you do!-Kathleen B.

  Kathleen B.

• Dear ICM:  Greetings! This is Mary, sub-lettor at Winona.  Thank you so much for a wonderful experience. I would recommend ICM to anyone looking for a great apartment -- I loved my time on Winona and recently purchased a condo, which is why I'm not renewing the lease. If there's anything you all need from me, please let me know.

  Mary F.

• Once the plumber assessed the problem, the broken circulation pump was replaced that evening-Molly J.

  Molly J.

• It was a difficult job, the bathtub was completely clogged and backed up and he had to expend alot of effort to get it working perfectly again. He did a terrifice job and it is much appreciated.-Daniel M.

  Daniel M.

• Once again, thanks for the amazing response time on these issues I've been having in the unit. The electrician stopped by today and fixed the electrical outlet P.S. Your maintenance crew and pest control folks rock, of course. Thanks for sending smart, awesome folks to take care of these things.

  Sheba W.

• I enjoy how quickly the request was taken care of.  I submitted it at night and the next day it was taken care of! -Amy B.

  Amy B.

• Jon was on time, flexible and very "natural" and easy to talk to. He explains everything really well and seems very honest. He went above and beyond by showing me a second location on his day off when I missed out on the first one that I liked, and since I signed the lease he continues to be really helpful!-Elizabeth H.

  Elizabeth H.

• I just wanted to let you know that everything was taken care of this weekend. Sam came over and replaced the large screw in our door with one that fits better and the painter finished the bathroom window. I wanted to let you know that the painter was absolutely wonderful and did and excellent job. He was very nice and considerate as we were at home the entire time he was there. Unfortunately I do not recall his name, but I wanted to give you the positive feedback. Thank you,

  Carl

• I had requested maintenance on my shower pressure late last night and it was completed this morning.  I was extremely pleased by how well the issue was fixed, how promptly it was attended to and how courteous the repairman was. - Mark D.   

  Mark D.

• Thank you, thank you ICM, my tub is working great! you're the best!!!-Jennifer F.

  Jennifer F.

• Thank you ICM maintenance for adding new pigdin spikes! Not having to worry about stepping on poop or being afraid to walk out the front door to our building is no longer an issue!! Thank you so much

  Tracy H

• We would just like to say thank you for sending one of your employees over to fix an electrical problem we were having, he was very through and did a great job. Thank you, Maggie & Michael ","Maggie & Michael",1 17,"Hello again, I'm just writing to say that we received the new stove and oven that your maintenance people installed yesterday and we're very happy with it! Thank you very much!!

  Alex

• I had a really great experience with Bill Riley.  He was such a go getter in getting the keys to show the place.  He also made the paper work and payment process fast. Thank you.

  Tarek U.

• Jon has been very responsive throughout the process, enough so that we were able to put in an application and sign that very day. He has also been great about returning phone calls and emails and answering all of our questions about the property.

  Addie D.

• Thank you for fixing my kitchen ceiling.Both maintenance guys (Jack, David)was really nice and did good job, they also fixed my bathroom wall(even if they don't have to).Thank you once again.

  Lisa

• Thank you for vacuuming the staircase at our building. It is very very much appreciated!-Miki

  Miki

• The door knob was fixed the day after we put in the service request and replaced with a brand new one. It works great, thank you! They had to come back the next day to fix the air conditioning. The note left said they changed the filter and it seems to be working great. Thank you so much for getting to our service request right away. The service area was also left clean and neat. Thank you again!-Calli G

  Calli G.

• We didn't have any interactions with the office staff. I sent out an email detailing the problems that we were having with our apartment, and the problem was fixed. Both problems that we reported were taken care of in less than 24 hours (in one case in less than 2 hours) We were very satisfied. The service area was left clean and neat. We were not able to tell that anybody had been in our apartment, except for the fact that our shower and toilet were fixed. -Layne L.

  Layne

• I just wanted to write and thank you for the incredible service you provide. All of my requests have been dealt with professionally and quickly. Have a great day! thank you

  Dov S.

• The maintenance has been outstanding. Recommending you guys to all of my friends that are moving to Chicago!

  Bradley M.

• Just wanted to say the new paint job in the hallways looks great. Definitely a vast improvement over the beat up walls before! It was also great to see fresh mulch and plants in place. I was glad to see the signs ICM put up on our doors - great job! Sincerely,

  Bridget

• I would like to thank you (ICM) for getting to my apartment so quick to fix our frozen pipe! I understand maintenance is very busy right now but thank you for making it out here so fast. I have rented from many places over the past few years and ICM definitely has the best maintenance. Even the workers themselves are EXTREMELY nice and I have never had a complaint! Again, thank you for your quick responses and great employees! Try to have a great weekend! :)

  Natalie

• The repairman came to our apartment when we weren't home, but he was very courteous of our space and did not move things around/leave things dirty. Our maintenance order was addressed very quickly - a lot faster than any of us thought. Couldn't be happier. He/she even fixed all of our problems (totaled more than 4 or 5 I believe). I was very satisfied with completed service as all of our concerns were addressed promptly and were taken care of. -John H

  John H.

• I asked for the building's front doors to be looked at/lubricated (they were both sticking) and for a smoke detector in the hallway to be replaced. Both tasks were completed quickly and thoroughly, the front doors are now working perfectly. Another excellent experience for us with ICM maintenance.-Spencer H.

  Spencer H.

• Icm is amazing! The maintenance is always fast and done well. The gentleman was super nice too! Thanks!

  Jennifer B.

• We just wanted to give a shout-out to all of the maintenance team at ICM Properties. We have loved living at our apartment and working with ICM mostly due to the maintenance staff and the hard work that they put in to make our stay great. - Megan & Joe B.

  Megan &amp; Joe B.

• Thanks ICM for the quick response and replacement of my ceiling fan.

  U are great!

  Luke L.

• I submitted the online maintenance request form on Thursday evening and I got an email saying the work would be getting done on Friday and it was complete by the time I was home on Friday night.  Everything was completed promptly and as they said.-Alex C.

  Alex C.

• I loved this apartment and was very pleased with your organization. Thanks again for all of your help and I will be sure to spread the word about my positive experience with you guys. 

  Brian D.

• Dave listened to everything we said we wanted and did not show us apartments that he knew were out of our price range.  He paid close enough attention to what we liked to show us a place that might not have included all of what we thought were  "necessities" but ended up being exactly what we were looking for!  Also, he is an overall funny and nice guy and that makes the whole process so much easier and stress-free.-Julia B.

  Julia B.

• Hi Seth, I wanted to express my gratitude to ICM Properties for the great 2 years I spent in my SoPo apartment. I had a great experience with ICM and have recommended ICM to my friends. Perhaps our paths will cross again in the future. All the best,

  Molly S.

• Hi Dave,

  I have officially moved in! Yay!  I just wanted to thank you for all of your help and hard work. You definitely gave superb customer service and went above and beyond. You made the leasing process very convenient.Thank a lot. You rock!-Sheena

  Sheena B.

• To whom it may concern: I am writing to express my appreciation for your quick handling of maintenance issues. I have rented from you fro about 4 years and the responsiveness of maintenance to my request is the major reason. Recently there was a plumbing problem with my shower and someone was there the next day. Previous requests have been handled similarly. Thank you for your efforts.

  Jay

• Herman did a great job on the kitchen sink. He was also very kind.

  Molly J.

• I've had a great 18 months with W. Briar and have nothing but great things to say about your company.

  Justin S.

• We have had maintenance come a handful of times. Every time they have come the next day, office has called to let us know and everything was taken care of. By far the best maintenance I have dealt with since being a renter. We really appreciate the help.-Sam B.

  Sam B.

• Dear David,

  In response to your email, I'd love to give some feedback.

  1. I usually contact Maintenance at ICM via the online web form.  However, all phone interactions that I have had with the department have been of a friendly and professional nature, and always occur as a follow up in a very prompt matter, usually the day after I submit a request unless otherwise specified.

  2. To reiterate the above, all requests have been answered the day after submission, unless otherwise noted by maintenance.  Molly and I greatly appreciate the high level of service and turnaround given.

  3. Molly and I are always very satisfied with the level of service given.  In fact, on the last visit, maintenance even replaced a light bulb that I had failed to mention in the maintenance request.  It's this kind of above-and-beyond service which makes for extremely happy tenants!

  4. The service area is always left perfectly neat, and the only sign of maintenance personnel is the note left behind describing services completed.

  In closing - we'd like to thank you for all that you do.  We feel lucky to have such an attentive group of professionals to help keep this apartment in wonderful condition.

  Best

  Kathleen O. &amp; Molly O.

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