The health and safety of our residents and employees is our top priority. We continue to monitor the latest updates regarding COVID-19 and adjust our business practices accordingly.
Our staff remains fully accessible to our residents and prospective tenants by e-mail, phone, or via your resident portal.
Many of our employees are working remotely, however, to ensure continuity in operations, some essential employees are in the office and practicing social distancing. Our office, however, is closed to visitors at this time.
Maintaining safe, secure, and clean properties and apartments for our residents is an essential service. We will continue to focus on increased cleaning of common areas and high-touch surfaces.
In accordance with CDPH guidance, we have resumed scheduling of non-emergency work orders in occupied units. We appreciate your patience as we work to complete backlogged maintenance requests resulting from the suspension of non-emergency work orders during the stay at home order. If maintenance is required in your unit, we kindly ask you maintain distance from our technicians by remaining in a separate room for the duration of their visit.
Our leasing agents are available to help you find an apartment. Per CDPH guidance, we are conducting limited in-person apartment tours. All in-person showings will follow CDC, IDPH, and CDPH protocols. Video tours of occupied units may also be available. Please contact our leasing specialists for further details.
We must continue to work together to keep each other safe. We ask that you do your part in safeguarding the health and well-being of yourself and your neighbors by wearing a mask or face covering in all common areas, including outdoor spaces, at the property and following protocols recommended by the CDC, CDPH, and IDPH.
We continue to rely on the guidance and recommendations from the Chicago Department of Public Health, the Illinois Department of Public Health and the National Centers for Disease Control to inform our decisions and plans. As we all continue to look for answers, we encourage you to look to local, state and federal authorities as your source for information. If you are sick, please contact your healthcare provider. Up to date information on COVID-19 is available through the following resources:
We understand that some of our tenants may be experiencing financial hardship as a result of COVID-19. We are committed to working with each tenant on an individual basis to create solutions that best fit their specific situation. If you are experiencing financial difficulties due to the COVID-19 pandemic, please contact Theresa at firstname.lastname@example.org. Please include your name, address, unit number, and any documentation related to your loss of income. This may include notice from your employer of termination, furlough, or reduced hours; or confirmation you have applied for unemployment benefits.
Additional resources may be available through city, state, and federal government programs. Please visit the following sites for more information:
Our thoughts go to everyone facing COVID-19. We are diligently monitoring the situation and will provide additional updates as the situation warrants.
We wish you all good health.